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Doble Motorcycles Reviews 589

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 300 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpfulness and knowledge of the staff, highlighting their positive attitude and professional approach. Many people found the product selection excellent and appreciated the competitive pricing. The service, including delivery, is frequently described as outstanding, with many noting the efficiency and ease of their overall experience. However, some customers also noted occasional issues with delivery, such as items being sent to the wrong address or arriving with minor damage. A few other people also felt that the process of chasing for updates could be slow, and in some instances, there were concerns about the quality of certain components or the accuracy of orders.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and extensive... See more

Product

Reviewers highlight positive aspects of the product, frequently praising the quality of items, with many... See more

Service

Reviewers mention positive feedback about service, highlighting the helpfulness and efficiency of the staff.... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the prompt and fast delivery, with... See more

Price

Customers had positive experiences with price, often finding great deals and fair valuations. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve had great experiences with Dobles Motorcycles. The staff are very helpful, especially Ian and Paul. I changed a bike there, bought a scooter for my son, and now I’ve purchased a new bike fitte... See more

Company replied

Rated 5 out of 5 stars

Approached Dobles for a test ride on a used ST1300 Pan. The day came and the Pan was ready with new tyres and all whistles working. After the ride, and not forgetting the amazing customer service, th... See more

Company replied

Rated 5 out of 5 stars

Excellent Dealership,explained all I needed to know. Sales sorted the right bike for me. Nothing was too much trouble. Regarding additional items,these were added to my Order with no bother.... See more

Company replied

Rated 5 out of 5 stars

Having bought and sold through Doble motorcycles over many years, the guys there are always helpful, fair and able to make the most appropriate deals. Paul Sykes is a standout guy for the business, hi... See more

Company replied


Company details

  1. Honda Dealer
  2. Motorcycle Dealer
  3. Motorcycle Equipment and Accessories Store
  4. Motorcycle Parts Store
  5. Motorcycle Shop
  6. Used Motorcycle Dealer

Written by the company

Doble Motorcycles is a family owned business and three time winners of Motorcycle News Dealer Of The Year award. We are constantly striving to exceed our customer's expectations and offer nationwide delivery of all our new and used motorcycles plus clothing, accessories and an aftersales service that is unparalleled. Home of dobledirect.co.uk, your online shop for motorcycle clothing and accessories. 2024 and 2025 Auto Trader Highly Rated Dealer for our customer service. 2023 and 2024 Honda supersport dealer of the year.


Contact info

4.8

Excellent

TrustScore 5 out of 5

589 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great service

Great service. All sorted within a couple of days. Bike was ready when went to collect and the staff are helpful,knowledgeable and most of all friendly. I wouldn’t go anywhere else.

9 May 2026
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Reply from Doble Motorcycles

Thanks very much for the great feedback and we hope you're enjoying your new bike.

Rated 5 out of 5 stars

Triumph Trophy SE

I want to express my sincere appreciation for Ian and the outstanding experience I had while discussing the purchase and potential import of a motorcycle from the UK to Sweden.

From our very first conversation, Ian was exceptionally courteous, knowledgeable, and easy to deal with. He took the time to answer every question thoroughly, explained the entire import process clearly, and was always honest and transparent in his communication. His willingness to help and attention to detail really stood out and made the whole experience stress-free and enjoyable.

Although I ultimately decided not to proceed with importing the motorcycle, I genuinely regret not having the opportunity to complete the purchase and meet him personally. People like Ian are hard to find — trustworthy, professional, and genuinely passionate about helping others.

I would highly recommend him to anyone considering buying a motorcycle or dealing with imports. You can expect clear communication, integrity, and a very positive overall experience. I wish him continued success and hope we may have the chance to work together in the future.

11 May 2026
Unprompted review
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Reply from Doble Motorcycles

Thanks for taking the time to leave us such an amazing review Dragan, we really appreciate. It's a shame we weren't able to complete the deal but I completely understand, given you found a similar one several hundred miles closer to home! We wish you all the best and if you ever come to the UK and find yourself in Coulsdon, you are always welcome to come in for a coffee! Ride safe 👍

Rated 1 out of 5 stars

Don’t deal with dobles

I got an Indian chieftain it was delivered on a Friday after being checked over in the workshop and the fork seals starting leaking on the Saturday and the rear shock lost all pressure and clutch slipping . I contacted them on Monday to tell them with issues with the bike and they arranged for the bike to be picked up yesterday Wednesday the 13th and they had arranged a courtesy bike. The bike is a little 471cc bike I am not a little bloke at all and I am used to commuting on 1000cc and above that’s the whole reason I got a big 1800 cruiser. The bike struggles with my commuting I might aswell have a scooter. I phoned to say the bike just isn’t adequate for my size or my journey now I will have to rent another bike and be out of pocket even more money. And all I got was yeah well that’s life.

8 May 2026
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Reply from Doble Motorcycles

Apologies again for the issues you’ve experienced with the Chieftain. We fully appreciate how frustrating this must be, particularly so soon after taking delivery of the bike.

As you mentioned, once the faults were reported to us on Monday, we acted promptly to arrange collection despite being almost 200 miles away, with the bike returned to our Service Centre 48 hours later for investigation. Our technicians are currently assessing the issues raised and we will update you as soon as we have further information.

Although courtesy bikes are not normally included as part of our used bike warranty, we still arranged one in an effort to minimise the disruption caused while your bike is with us. The NX500 provided is the largest bike available within our courtesy fleet, so unfortunately we are unable to offer a larger capacity alternative.

We do understand that the loan bike may not be ideally suited to your usual riding requirements, however we have tried to assist as much as possible within the options available to us. We’re sorry that on this occasion we’re unable to provide a more suitable replacement vehicle.

Rated 5 out of 5 stars

Honda CB125F purchase

From start to finish when purchasing my CB125F Jae made the whole process very easy and relaxed. Even when I had to delay collection of my bike they were cool. Great customer service and friendly staff what more could you possibly want, thanks 👍🏻

2 May 2026
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Reply from Doble Motorcycles

Thanks for the five-star review Damien and congratulations on your new bike. If you need anything else in the future then just let us know.

Rated 5 out of 5 stars

Really good company to deal with great…

Really good company to deal with great interaction with the customer, very professional a pleasure to deal with great motorcycle delivered on time.

6 May 2026
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Reply from Doble Motorcycles

Thanks for the fantastic review and congratulations on your new bike!

Rated 5 out of 5 stars

Couldn't fault anything

Couldn't fault anything. Everything was explained quickly and precisely.

6 May 2026
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Reply from Doble Motorcycles

Thanks very much Graham and if we can help with anything else then just let us know.

Rated 4 out of 5 stars

Pleasant experience

Pleasant experience, though handover was a little lack lustre, still waiting for parts that were ordered weeks before collection of the bike

6 May 2026
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Reply from Doble Motorcycles

Thanks for the review, but I agree it's frustrating that we were unable to get all the accessories in and fitted in time. Unfortunately Honda have struggled to keep up with the demand for some items such as the comfort seat which has caused some delays beyond our control, however we will notify you when it has arrived and arrange for it to be fitted as soon as possible.

Rated 5 out of 5 stars

Fantastic experience buying a new…

Fantastic experience buying a new NC750X. Ian couldn’t have been more helpful and accommodating. Highly recommended!

2 May 2026
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Reply from Doble Motorcycles

Thanks very much for the great review and congratulations on the new bike!

Rated 5 out of 5 stars

Top people to deal with

Yet again first class, competitive prices and quick delivery 👍

9 May 2026
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Reply from Doble Motorcycles

Thanks Tony and we look forward to helping you out again in the future.

Rated 5 out of 5 stars

Doble made it so easy to purchase a…

Doble made it so easy to purchase a motorbike, gave me a fantastic price for PX. Bike was delivered and is amazing. Runs like a dream, no faults, and in excellent condition for the year. Would definitely buy from them again.

1 May 2026
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Reply from Doble Motorcycles

Thanks for the great feedback Simon and we trust the bike will serve you well. Feel free to get back in touch if we can help with anything.

Rated 4 out of 5 stars

Please ring the bell

Product arrived fine but wish the delivery drivers would ring the door bell so we know its been delivered ,8 o,clock last night we were wondering where the delivery was only to discover it lying on the door step.

8 May 2026
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Reply from Doble Motorcycles

Thanks for the feedback, Robert. We’re pleased to hear the product arrived safely, although we’re sorry the delivery experience wasn’t quite up to standard and it's frustrating that we missed out on the fifth star becuase of a third party. We use DPD for our free next-day delivery service and, in our experience, they’re usually very reliable, but unfortunately it only takes one missed doorstep courtesy to affect the overall experience. We do appreciate you bringing it to our attention and will certainly pass the feedback on. We hope you’ll shop with us again in the future and, if there’s ever anything we can help with, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Comfort seat

Great product, price and quick delivery. Fitted the Honda nc750x perfectly, will definitely deal with this company again.

7 May 2026
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Reply from Doble Motorcycles

Thanks very much and we look forward to helping you again soon.

Rated 2 out of 5 stars

Poor Management & Communication

I initially purchased my new bike from Doble Honda in Feb 26 as part of a part exchange (PX). The Sales Team (Paul Styles) was keen, proactive & conscientious initially, which very much impressed me to be honest. There was a caveat in that I had to wait until circa 20 Apr 26 to have my new motorcycle delivered (at additional cost).
By the end of Apr 26, I’d heard nothing so I phoned Doble Honda Sales where I was told they would endeavour to find my Vehicle Sales Order (VSO) & get back to me. The Business Manager (Rob May) did eventually get back to me explaining my bike had now arrived & that they would deliver it to me in May 26.
During the PX delivery, I noticed that my new bike had the wrong seat (black not tan-brown) & the VRN plate was in a poor-quality state (see photos). The delivery team (Larry +1) assured me that my correct seat would be sent out the very next day, as per the VSO (tan-brown). After inquiring again later on with the Business Manager via email for some clarity as to whether this action had occurred, I heard nothing back so I liaised with the Sales Team via email where I was eventually apologised to for the bike not being as per my VSO (poor quality of VRN plate & wrong seat). They also explained that replacement seat could not be sourced for maybe a couple of weeks or so, by which time I’d felt totally let down & frustrated.
In the end, I ended up paying well above the RRP for a bike that did not meet the agreed VSO & consequently, purchasing a ‘quality’ VRN plate & ‘aftermarket sales’ seat myself.
Issue; throughout this whole process, I felt I was always the one chasing for things to get done & whilst you’ll hopefully get there in the end, without chasing the whole process would’ve taken even longer & I would’ve still ended up with a suboptimal bike that didn’t meet with the agreed VSO. I guess what I’m surmising is that Doble Honda are very quick to sell you vehicles but not so good at after sales management & communication? This is considerably disappointing because I’m not one to give negative views, but in this instance, it deserves one.

7 May 2026
Unprompted review
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Reply from Doble Motorcycles

Thank you for taking the time to leave such detailed feedback. We’re sorry to hear that your experience did not meet your expectations and appreciate the opportunity to respond. When you first raised this matter with us last week, Paul endeavoured to contact you by phone to discuss your concerns however you requested that all communication was via email and have since posted your reviews.

It’s great to hear that your initial dealings with Paul left a positive impression. However, we understand that frustration developed as communication became more difficult during the later stages of the process.

While we acknowledge there were delays and some issues in resolving the concerns raised, communication unfortunately became fragmented at times due to multiple email chains being sent to different members of staff simultaneously. This created some internal confusion regarding who was actively handling specific points, which contributed to slower responses than either party would have wanted.

That said, we appreciate that from your perspective the process felt drawn out and required more chasing than should have been necessary.

We aim to provide a high standard of customer care from initial enquiry through to aftersales support, and we believe this is reflected in the many positive reviews and repeat customers we continue to receive. For that reason, it is disappointing whenever communication issues impact a customer’s experience.

Your feedback has been shared internally so we can review how enquiries and ongoing cases are managed across departments, particularly where multiple points of contact are involved, to help avoid similar misunderstandings in future.

We do appreciate you bringing these matters to our attention and hope that, despite the frustrations experienced, this provides some reassurance that your feedback has been taken seriously.

Rated 5 out of 5 stars

No fuss transaction

No fuss transaction, when the extra mile to fit extras I requested, nice bunch of guys that are very knowledgeable.

28 April 2026
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Reply from Doble Motorcycles

Thanks very much Ian and if you need anything else then just let us know.

Rated 5 out of 5 stars

From initial contact to pick up the…

From initial contact to pick up the team at Dobles have been fantastic, would highly recommend.

25 April 2026
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Reply from Doble Motorcycles

Thanks for the great review and we hope you're enjoying your new bike.

Rated 5 out of 5 stars

Item as described

Item as described, and delivered on time, and it was well packed, excellent service

1 May 2026
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Reply from Doble Motorcycles

Thanks for the five-star review and if you need anyting else then you know where to find us!

Rated 5 out of 5 stars

Nice and easy to deal with

Nice and easy to deal with, smooth sales process from start to finish with no unnecessary faffing around.

24 April 2026
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Reply from Doble Motorcycles

Thanks very much! We look forward to helping you out again in the future.

Rated 5 out of 5 stars

Perfect

Hassle free quality products at good prices

2 May 2026
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Reply from Doble Motorcycles

Thanks Riaz 👍

Rated 5 out of 5 stars

Had a great expereance buying a CL500

Had a great expereance buying a CL500. Paul at Dobles gave me a significantly better PX price on my ADV350 than the Honda dealer who I bought it from new and had serviced. There was such a significant differance it would have been pointless going back to see if they could match the cost. Also Paul works at night. I got a PX price at 8.30pm spoke on the phone at 9pm and by 9.30pm I'd put a deposit down. Give them a try what have you got to lose. Brilliant service would recomend Doble all day long. Thank you to Paul and Rob who kept me up to date via phone and email on the progress of the purchase and phone on the days they said they would. Cheers. Neal

26 April 2026
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Reply from Doble Motorcycles

Thanks for taking the time to leave us such great feedback Neal. It was a pleasure to help you out and if we can assist with anything else then just let us know.

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