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Review summary

Created with AI, based on recent reviews

Considering 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and reliability of the delivery process. Many appreciate the competitive pricing and the positive interactions with the staff, who are often described as friendly, polite, and helpful, especially with challenging deliveries. The product handling is also frequently commended for its care and professionalism. However, some customers reported issues with delivery personnel, noting instances of rudeness, unhelpfulness, or a lack of English proficiency. A few also experienced unexpected additional charges for upstairs delivery or delays in service, and in one case, isolated incidents during delivery.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting excellent communication... See more

Staff

Consumers generally express satisfaction with the staff, often describing them as polite, helpful, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent communication,... See more

Product

People report positive experiences with product delivery. Customers frequently praise items arriving in... See more

Price

Customers had positive experiences with price. Many reviewers found the pricing to be very reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reliable Service From start to finish, this has been an excellent company to deal with. Accurate quote for the job with no hidden extras. Although I wasn't present for the collection, I understand th... See more

Rated 5 out of 5 stars

The guys arrived exactly as promised. Communication was excellent via email, Shipley app and text message and WhatsApp...all bases were covered ! Item was secured in the lorry that arrived and the... See more

Rated 5 out of 5 stars

I had ordered a mattress that I thought was one of those that arrives rolled up in a box. I wasn't going to be at home when they delivered it, so I left the front porch unlocked, and a message to as... See more

Rated 5 out of 5 stars

A very reliable delivery company that came to collect a piece of furniture that I sold on eBay. The communication from them has been first class & the courier turned up exactly within the 3 hours time... See more


Company details

  1. Courier and Delivery Service

Written by the company

Delivery services with jest of coffee


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

154 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 10% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All Good

All Good - Great communication and the items arrived exactly when they said on the exact day we requested them. Helpful drivers and polite.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent delivery

Fast delivery, and excellent assistance from the 2 guys who had to unload our very bulky treadmill. We were very impressed, and would highly recommend.

23 February 2026
Unprompted review
Rated 1 out of 5 stars

No experience in piano transportation

The movers did not have a trolley to move the piano they were collecting, and as a result our wooden floor has been damaged. They spoke very little English so it was difficult to communicate with them about putting down protection on the floor.

23 February 2026
Unprompted review
Rated 2 out of 5 stars

Broken van …

Delivery was delayed by 4 days as the van had broken down only told 15 minutes prior to delivery slot . No alternate van Very rude and unhelpful when I called

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Andy was exemplary

Andy was exemplary! He was able to juggle a difficult situation and find a solution with his skills and experience. Highly recommended!!! ******

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional, friendly team, very good communication. Professional service. Regular updates is a bonus. Thank you.

21 February 2026
Unprompted review
Rated 5 out of 5 stars

On time

On time, well informed of delivery date and time. Very polite and helpful gentlemen. Brilliant product.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional. We were informed by text prior to delivery, unfortunately this date wasn’t convenient so we messaged back asking to change the date, a text followed shortly after offering another date which was perfect. Another message was sent the night before reminding us of our delivery and the time period between which it would arrive. The following day we received yet another message saying they were 17 minutes away, 15 minutes later they were on our doorstep. Very quick and considerate offloading. Absolutely no complaints and would definitely recommend.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

All good

Arrived on time, driver was helpful, all good, many thanks! :-)

14 February 2026
Unprompted review
Rated 5 out of 5 stars

These guys were so good

These guys were so good - Friday afternoon, raining and my lift was out of service! Fortunately, I only live on the first floor, but nevertheless it was hard work and the guys did the job with no complaints. I was extremely grateful.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Delivered 2 sofas for me both drivers…

Delivered 2 sofas for me both drivers polite friendly and extremely helpful tried every solution they could to try and fit the sofa through after numerous attempts we came to the conclusion it’s a window job… which wasn’t the guys fault was mine for not measuring they was great sorry didn’t catch there names

11 February 2026
Unprompted review
Rated 1 out of 5 stars

Awful experience

Awful experience. Online updates were not working, delivery time between 6pm - 9pm, eventually arrived at 9.45pm.

Delivery was to a first floor flat, I was told by the completely unbothered delivery men that upstairs delivery would cost more, but delivery had been organised by the company I purchased with and was not under my control. The two men said nothing just fled and left me with two sofas, an armchair and footstool in the shared entryway of a block of flats at 10 at night.

I had to ask a visiting family member for help and it took over an hour to get them upstairs, it was gone 11pm by the time we had it sorted.

I cannot recommend this service under any circumstances. The delivery men were extremely uncaring and unconcerned about the predicament they left me in.

10 February 2026
Unprompted review

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