Exact Delivery Reviews 

324
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 314 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and smooth delivery process, noting that drivers communicate arrival times clearly, arrive punctually, and always handle furniture with great care. Consumers also appreciate the competitive prices, fast responses, and excellent communication from the very beginning all the way to the final drop-off. However, some people mentioned encountering rude drivers, unexpected extra fees for stairs, or unprofessional behavior during the drop-off process. A few consumers also noted poor communication, missed time slots, or instances where delivery workers left items outside instead of bringing them inside.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery_service, noting excellent communication and punctual... See more

Staff

Users describe positive interactions with staff, highlighting excellent communication and helpfulness... See more

Service

Consumers find service to be positive, highlighting professional drivers and reasonable prices. Reviewers... See more

Product

Customers had extremely positive experiences with their product purchases and delivery services. Reviewers... See more

Price

Customers consistently note positive experiences with price, highlighting very reasonable rates and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Courier kept us informed all the way from collection to delivery. Driver and drivers mate were very frendly, and careful of the couch that was been delivered and very careful of our property when br... See more

Rated 5 out of 5 stars

Excellent service, exactly on time from top notch people, easy to contact, super helpful and use a very good system to keep track of delivery every step of the way. Delivered with care and faultless c... See more

Rated 5 out of 5 stars

I was given a date for delivery Monday 27th to Tuesday 28th, they messaged Tuesday with a time slot, I was then asked if time was suitable etc, Tuesday I was sent message when they were an hour away t... See more

Rated 5 out of 5 stars

Reliable Service From start to finish, this has been an excellent company to deal with. Accurate quote for the job with no hidden extras. Although I wasn't present for the collection, I understand th... See more


Company details

  1. Courier and Delivery Service

Written by the company

Delivery services with jest of coffee


Contact info

4.8

Excellent

TrustScore 5 out of 5

324 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 17% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(324)

323 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

Turned up on time and got 3 hour notice then when they were an hour away. Everything arrived perfectly and the guys who helped were very nice. Will definitely use again.

25 June 2026
Unprompted review
Rated 1 out of 5 stars

Sofas left on the street!

Guys left my 3seater and 2 seater sofa on the street, saying that NOT THEIR JOB TO DELIVER TO HOUSE, to make it easier I ask them to put sofas by garden where less distance and doors are as my livi g room is by garden, they decline it as normal size gate is not wide enough and they can damage it and if I am taking full responsibility for damage they will do this.. fortunately some young lads passing by and ask them for help givin them £15 for help and we did this without a scratch! I told the delivery guys that I will make a complaint about service so doing this, sorry but with this attitude maybe it better to change the occupation, at the end they put last 3bits without in my opinion any problems..

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Valuable, fragile piece of furniture. Handled with care, delivered on time. Friendly, courteous delivery crew.

23 June 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely appalling.

Absolutely appalling.
The package was supposed to be delivered between 15:00 and 17:30. I received a call around 10:00 to say the delivery would be within 2 hours. I refused as we would not be there.
Around the delivery time I received a call stating the property could not be located from someone who I could barely understand. I then received another call asking what our three words were. I obliged and then I received a text in Russian!
Once they arrived they left the package at the gate with not a word. How the hell did these people get the job?

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent delivery service

This the 2nd time I have used this company to ship an Ebay item. Both times the price has been competitive and the communication and service has been excellent. Definitely my go-to and would highly recommend.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

What a great company

What a great company. Kept us informed of when the delivery would be made. Arrived bang on time. Driver and his mate were super friendly and helpful. Would have no hesitation in recommending them to anyone. Five stars

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, my delivery arrived on time. The drivers were kind and helpful. 10/10 service

10 June 2026
Unprompted review

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