It was easy to arrange collection of my furniture,which happened within three days. Before pick up I was told who would come with photos of the people who would come, with approximate time frame. On... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The lads were great 👍 I was late getting back to my house but they had to wait because there was a fire engine parked in the car park so the delivery men had to wait till they left in order to get th... See more
Good job done by the removal men. Only downside was the communication by Boxmove admin, they cancelled the job and said they would update me - but they did not. I had to go to the Sue Ryder shop and s... See more
I was kept informed by Boxmove regularly throughout the process and collection. Arrived on time within the given time slot even though I had been informed they had been delayed. Lovely helpful collect... See more
Company details
Written by the company
We move furniture for some of the UK's best loved charities. Collecting your donations and delivering great value used furniture.
Contact info
Suite 20, 196 Rose Street, EH2 4AT, Edinburgh, United Kingdom
- info@boxmove.com
- boxmove.com
5.0
Excellent
11K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service for charity
Brilliant service that was such a help in clearing my mother's effects. The 2 chaps were lovely and I was texted the night before with the hour for the delivery day.
17 April 2026
Unprompted review
Really informative with times of pick…
Really informative with times of pick etc
Such polite guys came to the house and went out of there way to help us
5*****
17 April 2026
Unprompted review
A refreshing change.
The two lads couldn't have been more friendly and helpful.
Turned up precisely when we were told.
A refreshing change!
17 April 2026
Unprompted review
Really good service and communication…
Really good service and communication frim Sue Ryder/Box Move would definately use them again. Kept me informed of collection time via text and app and a couple of nice chaps turned up to collect
17 April 2026
Unprompted review
Good service. On time as promised.
No problems and came when they said they would and let me know with a text when they were close . One hour time slot helped minimise waiting around.
17 April 2026
Unprompted review
Collection of double bed frame, headboard and bottom
Kept me well informed via text when they would arrive.
Friendly guys, quick and efficient.
Would definitely recommend using them.
Anne
Hamilton
17 April 2026
Unprompted review
On time and very pleasant guys
On time and very pleasant guys. Thanks.
17 April 2026
Unprompted review
Highly recommend
Kept me informed as to when they should arrive in the time slot given,
2 nice blokes who came to take the unit away.
17 April 2026
Unprompted review
Friendly
Friendly, quick, efficient, came on time. Highly recommend them
17 April 2026
Unprompted review
Good experience, Efficiently carried out
Efficiently carried out, arrived on time.
17 April 2026
Unprompted review
Extremely good service.
17 April 2026
Unprompted review
Shop was veshop saff ry helpful and organised …
Shop was very helpful and organised delivery for me to be honest you don't get the standard of staff at shops now days but I was happy with the price and staff welcomed
11 April 2026
Unprompted review
The movers were very pleasant
The movers were very pleasant. This is the 3rd time we have used them.
16 April 2026
Unprompted review
A good experience
The team arrived on time and were friendly, polite, and efficient.
16 April 2026
Unprompted review
Brilliant service
Brilliant service. Delivery was very smooth and nothing was too much trouble for them. Really polite people. Thankyou!
16 April 2026
Unprompted review
Very polite and friendly guys collected…
Very polite and friendly guys collected my sofa for Sue Ryder charity. Hopefully it will raise lots of money for a wonderful cause. Thanks again for such a smooth and easy process. Will definitely use them again.
16 April 2026
Unprompted review
I was told what time they were due to…
I was told what time they were due to arrive which gave us time to be ready.
The furniture was ready so they were able to take it away.
Both guys were really helpful and I didn't have to do anything.
16 April 2026
Unprompted review
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