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Exact Delivery Reviews 

423
•
TrustScore 5 out of 5

4.8

Courier and Delivery Service
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Review summary

Created with AI, based on recent reviews

Considering 409 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional delivery service, noting that drivers arrive on time and keep them consistently well-informed throughout the entire transport process. People also highlight the incredibly helpful and polite staff who take great care when handling heavy furniture and personal items. Consumers appreciate the reasonable pricing and smooth overall arrangements from beginning to end. Some reviewers were not happy with unprofessional behavior, poor communication, and a lack of proper equipment during certain deliveries. A few people experienced issues with staff wearing inappropriate footwear or failing to handle items properly upon arrival.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals within... See more

Staff

Customers had great appreciation for the staff, frequently highlighting that the delivery personnel were... See more

Service

People report positive experiences with service, frequently praising courteous drivers, punctuality, and... See more

Product

Users describe satisfaction with product delivery, highlighting that items arrived safely in perfect... See more

Price

Reviewers express great satisfaction with the price, highlighting very competitive quotes and no hidden... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The delivery was of a vintage leather armchair and foot stool. The driver and his assistant moved the items with great care, expertly maneuvering the chair through a narrow hallway. They were both f... See more

Rated 5 out of 5 stars

They moved three piece suite from Darlington to Stockport. I used Shiply site and chose them as price cheapest. I paid deposit via secure Shiply site and rest was cash on delivery. They agreed the dat... See more

Rated 5 out of 5 stars

These people are simply the best at what they do. I've dealt with lots of delivery companies and these guys know what they're doing - they really took care to make sure a set of alloy wheels were p... See more

Rated 5 out of 5 stars

This is a remarkable transport company/courier. I bought an oven on eBay, in Darlington, and this company delivered it to north Surrey in three days. They communicated immediately they had the order,... See more

Company details

  1. Courier and Delivery Service

Written by the company

Delivery services with jest of coffee

Contact info

4.8

Excellent

TrustScore 5 out of 5

423 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 13% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(423)

419 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Fantastic team and service

Sarah organised everything and updated the quotes. The team handling the transport were very helpful and worked tirelessly to make the move as smooth as possible. Price was really competitive and I was updated through out.

30 September 2026
Unprompted review
Rated 1 out of 5 stars

Rude Delivery Driver asked for cash

Delivery driver was rude and wanted me to pay him extra cash to bring the delivery to the second floor. Also there is a possible issue with the delivered product that I am investigating. Overall terrible service.

Company offers 20% off next purchase for a 5 star review here - beware!!!

29 September 2026
Unprompted review
Rated 1 out of 5 stars

Unprofessional with a lack of care

Arrived within the window time. Both couriers had really dirty hands with no provisions to clean them. The item being collected was of a light colour fabric..I shared my concerns about the damage that would be caused..their attitude showed no concern..I offered my own facilities for them to use to wash their hands, the driver accepted but the other courier refused. I found them to be unprofessional with a lack of care and attention to detail.

26 September 2026
Unprompted review
Rated 5 out of 5 stars

Great service!

The delivery was on time and the men who delivered the sofa were quick, efficient and professional. They were also polite and very helpful. It was a very positive experience.

26 September 2026
Unprompted review

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