Exact Delivery Reviews 234

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 226 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its reliability, efficiency, and excellent communication from start to finish, often highlighting competitive pricing and prompt responses. Many people appreciate the helpful and friendly staff, who are described as professional and courteous, going above and beyond expectations to ensure a smooth delivery process. The delivery service is frequently noted for being on time, with drivers providing updates and handling items with great care, even for large or delicate products. However, some customers also noted issues with delivery personnel, mentioning instances of rudeness, demands for additional payment, and a lack of willingness to deliver items to the requested location within the home. A few other people also felt that communication was sometimes difficult due to language barriers, and there were reports of items not being handled professionally, leading to issues.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting excellent communication... See more

Staff

People report positive experiences with staff, frequently highlighting their politeness, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting its reliability, efficiency, and excellent... See more

Product

Customers consistently note positive experiences with product delivery, often highlighting that items arrive... See more

Price

Customers had positive experiences with price, consistently finding it competitive, reasonable, and fair for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb service at a sensible price. Not the cheapest but their initial response to my request showed they’d actually read the request, unlike so many others. From first quote to final Delivery I was u... See more

Rated 5 out of 5 stars

Reliable Service From start to finish, this has been an excellent company to deal with. Accurate quote for the job with no hidden extras. Although I wasn't present for the collection, I understand th... See more

Rated 5 out of 5 stars

What a great company. Kept us informed of when the delivery would be made. Arrived bang on time. Driver and his mate were super friendly and helpful. Would have no hesitation in recommending them to a... See more

Rated 5 out of 5 stars

This the 2nd time I have used this company to ship an Ebay item. Both times the price has been competitive and the communication and service has been excellent. Definitely my go-to and would highly re... See more


Company details

  1. Courier and Delivery Service

Written by the company

Delivery services with jest of coffee


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

234 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Very good

Very good. Guys were very careful with the furniture, it was wrapped carefully for the transit.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Good, reliable service

Good, reliable service, guys communicated through WhatsApp to arrange convenient date and time. They gave me 3 hrs window for delivery the day before it was due, arrived on time, sofas were professionally packed and delivered to my lounge with care. No fault whatsoever, highly recommended 👍

21 May 2026
Unprompted review
Rated 5 out of 5 stars

These guys were more than helpful.

These guys were more than helpful.
Picking up a piece of furniturs I’d bought on line they fixed a date, gave a timeslot, turned up on time. But the furniture would not fit through the front door (the seller had assembled it indoors but not thought of the size vs front door for sending it out. No problem, they returned two days later (no additional cost) after he dissembled it. I paid a little more for a second person to help with the collection, well worth it. They fixed a
date & time to deliver to me were spot on, and carried the sofa in. Good, flexible, helpful guys, I recommend them.

18 May 2026
Unprompted review
Rated 1 out of 5 stars

The delivery people didnt even bother…

The delivery people didnt even bother taking my item to my house - the whole time that we were walking to my house they were both complaining about the distance to my house as well as trying to hustle me for more money. After I refused to give them more money they just dropped the item and left. They were a complete joke.

19 May 2026
Unprompted review
Exact Delivery logo

Reply from Exact Delivery

Sorry, to hear that, but it was very clear that the delivery is booked for the 1st floor only not higher.

Rated 5 out of 5 stars

Very polite and helpful

Delivery was smooth and efficient, communication from delivery staff was excellent, messaged to confirm delivery time then called 1 hour then 10 minutes before arrival.
They worked really hard to get quite a large sofa through quite a small hallway. Really polite and helpful gents.
Excellent service, thank you.

18 May 2026
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Absolutely disgraceful experience. Two delivery drivers entered my home and aggressively demanded £65 from my partner, refusing to leave until payment was made. This caused unnecessary stress and intimidation inside our own house.

After calling the office, we were told it was a “mix up”. That is not an acceptable explanation for intimidating behaviour in someone’s home. Staff should never pressure customers, refuse to leave, or create an environment where someone feels threatened.

The situation was eventually resolved, but the conduct of the drivers was completely unacceptable and highly unprofessional. Serious concerns around customer safety, training, and behaviour standards.

18 May 2026
Unprompted review
Exact Delivery logo

Reply from Exact Delivery

We are sorry to hear about your experience.

We understand your frustration regarding the inconvenience this caused.

Please note that when bookings are made through third-party platforms or aggregators, certain service details, fees, and communication may be handled through that platform.

For full transparency and clearer communication, we always recommend booking our services directly with us, where the delivery details and requirements can be recorded and managed more clearly.

We would also like to clarify that we only charge for the courier service itself. Any additional platform or service fees charged by a third-party website are separate from our delivery charge.

Rated 5 out of 5 stars

Competitive price

Competitive price, clear communication regarding delivery time, with both a 3 h slot delivery given the previous day and, in my case, a second text advising me that the driver was 50 minutes away. They brought the chairs in and were courteous throughout.

14 May 2026
Unprompted review
Rated 4 out of 5 stars

The delivery itself was okay

The delivery itself was okay, but I was disappointed that the delivery date was changed without informing me or apologising for the inconvenience caused. Better communication would have made the experience much better. Other than that, the delivery went smoothly.

12 May 2026
Unprompted review

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