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Review summary

Created with AI, based on recent reviews

Considering 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and reliability of the delivery process. Many appreciate the competitive pricing and the positive interactions with the staff, who are often described as friendly, polite, and helpful, especially with challenging deliveries. The product handling is also frequently commended for its care and professionalism. However, some customers reported issues with delivery personnel, noting instances of rudeness, unhelpfulness, or a lack of English proficiency. A few also experienced unexpected additional charges for upstairs delivery or delays in service, and in one case, isolated incidents during delivery.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting excellent communication... See more

Staff

Consumers generally express satisfaction with the staff, often describing them as polite, helpful, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent communication,... See more

Product

People report positive experiences with product delivery. Customers frequently praise items arriving in... See more

Price

Customers had positive experiences with price. Many reviewers found the pricing to be very reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reliable Service From start to finish, this has been an excellent company to deal with. Accurate quote for the job with no hidden extras. Although I wasn't present for the collection, I understand th... See more

Rated 5 out of 5 stars

The guys arrived exactly as promised. Communication was excellent via email, Shipley app and text message and WhatsApp...all bases were covered ! Item was secured in the lorry that arrived and the... See more

Rated 5 out of 5 stars

I had ordered a mattress that I thought was one of those that arrives rolled up in a box. I wasn't going to be at home when they delivered it, so I left the front porch unlocked, and a message to as... See more

Rated 5 out of 5 stars

A very reliable delivery company that came to collect a piece of furniture that I sold on eBay. The communication from them has been first class & the courier turned up exactly within the 3 hours time... See more


Company details

  1. Courier and Delivery Service

Written by the company

Delivery services with jest of coffee


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

154 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 10% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Guys

Great guys, on time. Helpful and a good laugh because the organiser was shockingly poor. Rearranged easily, no stress with payments and messaged accordingly.

Can't complain, highly recommend. 5 🌟

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Recommended

Competitive price, excellent communication throughout and on time as promised. I asked for special care as the old speaker cabinets were fragile and this was not a problem. Recommended, thanks.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! I bought a bumper through eBay, picked it up near Bristol on 07/03/2026 and it was delivered near Glasgow on 09/03/2026. The whole process was hassle-free, with regular updates along the way. Pricing was very reasonable and the item arrived safely. Highly recommended!

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Simply amazing delivery drivers

I had ordered a mattress that I thought was one of those that arrives rolled up in a box. I wasn't going to be at home when they delivered it, so I left the front porch unlocked, and a message to ask them to leave it in there.
Turns out the mattress wasn't a rolled up one, but they did manage to get it in the porch. A rather thick, king size mattress was kept safe and dry until I got home, and it's all thanks to the effort of the delivery drivers.
I still can't believe it now, that mattress weighs a ton, but they really did an amazing job.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Bath collected and delivered

Had a bath collected and delivered via Shiply using this team. They did a great job, no damage to bath and great communication with the people the bath was being collected from and with me. Many thanks

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Professional and efficient

They communicated x 2 with me before arrival. Very professional and strong people. No complaining especially that I had a large luggage. They arrived as promised. Very efficient and effective. Really nice people and respectful. It took them less than 20 minutes and the job was done I would love to work with them again.

2 March 2026
Unprompted review
Rated 1 out of 5 stars

Delivery men turned up

Delivery men turned up, carried sofas to bottom of stairs, then demanded more money to carry to the top upstairs and left my 71-year-old mother, unable to move them as she didn’t have any more cash on her to pay them.So her sofas was dumped at the bottom of the flat stairs some people have no moral

28 February 2026
Unprompted review
Exact Delivery logo

Reply from Exact Delivery

I'm sorry that you are not satisfied with our services. But it was very clear that the delivery is booked for ground floor only.

Rated 5 out of 5 stars

Excellent service

All the communications were handled swiftly and professionally with a competitive fee charged. The collection and delivery were completed within the time slot indicated. Great care was taken with our items. I would fully recommend them.

26 February 2026
Unprompted review
Rated 2 out of 5 stars

Delivery Driver's not any good very…

Delivery Driver's not any good very weak
And rude I've used this company twice now the 2nd time 25th feb much better very nice guys
Would of got 5 stars if it was the same guys what a shame!

21 February 2026
Unprompted review

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