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Review summary

Created with AI, based on recent reviews

Considering 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and reliability of the delivery process. Many appreciate the competitive pricing and the positive interactions with the staff, who are often described as friendly, polite, and helpful, especially with challenging deliveries. The product handling is also frequently commended for its care and professionalism. However, some customers reported issues with delivery personnel, noting instances of rudeness, unhelpfulness, or a lack of English proficiency. A few also experienced unexpected additional charges for upstairs delivery or delays in service, and in one case, isolated incidents during delivery.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting excellent communication... See more

Staff

Consumers generally express satisfaction with the staff, often describing them as polite, helpful, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent communication,... See more

Product

People report positive experiences with product delivery. Customers frequently praise items arriving in... See more

Price

Customers had positive experiences with price. Many reviewers found the pricing to be very reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reliable Service From start to finish, this has been an excellent company to deal with. Accurate quote for the job with no hidden extras. Although I wasn't present for the collection, I understand th... See more

Rated 5 out of 5 stars

The guys arrived exactly as promised. Communication was excellent via email, Shipley app and text message and WhatsApp...all bases were covered ! Item was secured in the lorry that arrived and the... See more

Rated 5 out of 5 stars

I had ordered a mattress that I thought was one of those that arrives rolled up in a box. I wasn't going to be at home when they delivered it, so I left the front porch unlocked, and a message to as... See more

Rated 5 out of 5 stars

A very reliable delivery company that came to collect a piece of furniture that I sold on eBay. The communication from them has been first class & the courier turned up exactly within the 3 hours time... See more


Company details

  1. Courier and Delivery Service

Written by the company

Delivery services with jest of coffee


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

154 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 10% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Impressively quick shipping

Impressively quick shipping considering the size of the parcel and the delivery person was very helpful getting it into the house and showed me pictures of how the package was secured during shipping

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Ebay furniture collection

I received an email confirmation well in advance, was texted the day of delivery and called to notify before arrival. I was greeted by Florin who was polite and courteous. His colleague busily loaded the van and wrapped the furniture, Florin helped me enter and confirm the collection code. Outstanding service gentleman - great job.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

An excellent service…

They kept in touch and explained the service clearly. They turned up when they said they would, phoned me 30 minutes before hand, were friendly and helpful and delivered the package in excellent condition

21 March 2026
Unprompted review
Rated 4 out of 5 stars

Over all was a good service

Over all was a good service but it was a very late time slot. If the time slot wasn't so late I'd of given 5 stars also this is before it's been delivered so hopefully it remains positive!

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Delivery on time

Delivery on time. Great communication. Would highly recommend. Really friendly driver and colleague

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication, and super swift to reply to calls or messages. Clear collection and delivery process . Very polite and helpful drivers. All blankets and straps provided.
Handled with care, our package arrived safely, securely and on time.
Would recommend and give a 5 ⭐️ review.
Thank you so much team, will definitely be in touch soon for more deliveries.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent job, would highly recommend

Chose this co was mod range price. Good contact throughout. Was to collect an item 3 hours from us, we thought the price was competitive rather than face a 6 hour round trip. Had text messages with times and again on the day how long before they would arrive. Driver very nice and polite and the seller also told me the same at her end.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Good commmunication, fair price and delivered on time

We found these guys through Shiply, first time we had tried getting a furniture item delivered from Ebay so unsure how it worked. Their communication was very clear from the outset, the price was fair, they did exactly what they said they would do and kept us informed all the way. Four boxes were delivered on time to our house with no fuss at all. Efficient, polite service from the delivery guys. Would use again, many thanks

10 March 2026
Unprompted review

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