From the first moment I rang the bell at the Hoylake Co-Operative Funeralcare premises in Hoylake Wirral to appoint them to handle my late husband's cremation I felt comfortable and cared for. His wis... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Co-op Funeralcare at Manford Way Chigwell were truly amazing when planning our dad’s funeral. We dealt mostly with June, however Bev was wonderful too, caring, compassionate and empathetic, they... See more
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Website was very easy to navigate. Funeral plans laid out side by side for easy comparison. Finance information all there and very easy to understand. Compared to other companies, Co-Op prices und... See more
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We met Amanda at the John Fairest funeral service Abbey Lane Sheffield. From the moment Amanda opened the door we knew our loved one had directed us to her. She was perfect to send our loved... See more
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4.7
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The staff at the Bitterne Park funeral…
The staff at the Bitterne Park funeral parlour went out of their way to ensure a very sad day went as smoothly as possible. We as a family cannot thank them enough for the way they conducted themselves and ensured we did not have to worry about a thing.
13 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi there,
We're pleased to hear that the team at our Bitterne Park Branch provided such caring and supportive service during such a difficult time. Knowing that they helped your family feel reassured and able to focus on saying goodbye means a great deal to us.
Take care, ^Elan
Funeral Plan
Never the most sexy experience to arrange a funeral plan but has to be done. Coop advisors Harry and Alison excellent got it all sorted quickly and we're a pleasure to deal with.
31 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Mr. Eastlake,
We understand that arranging a funeral plan is not always an easy conversation, so we're pleased to hear that Harry and Alison made the process feel straightforward and comfortable.
Take care, ^Elan
Professional service
Professional service, well explained funeral plans made them easy to understand. All members of the staff at Burnley were kind, helpful, professional and I felt at ease and did not feel rushed . Bought my funeral plan and can now relax and feel confident that my wishes will be well handled .
30 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi there,
We're pleased to hear that the team at our Burnley Branch provided kind, professional and reassuring support. It’s wonderful to know that your funeral plan was explained clearly and that you felt comfortable taking the time you needed to make your decision.
Take care, ^Elan
The agent was a good communicator and…
The agent was a good communicator and took time to explain the process.
27 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi David,
We're pleased to hear that you found our agent to be a good communicator and that they took the time to explain the process clearly.
Take care, ^Elan
The staff were very kind and helpful
The staff were very kind and efficient, helpful in explaining the plans. Funeral plan choice was good and they took time to understand the requirements of the person to fit the plans on offer.
27 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Joanne,
We're pleased to hear that our team provided kind and helpful support while explaining the funeral plan options available.
Take care, ^Elan
Local company
It took me a long time to decide to buy a funeral plan after following all the bad press recently. So I did quite a bit of research. Coop is a local company, been known for years so I decided to go with them. I made myself a member which cost £1 but got me a £50 reduction on the price. The cost was mid range of the firms I had checked. I filled all the details in online.It was very easy to do. I could have had a personal service. My plan arrived back in five days. My plan showed all my needs met. My loved ones kept informed. The icing on the cake??? Just a bit less cash for the taxman to get his hands on
4 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hi May,
Thank you for taking the time to share such detailed feedback.
We're pleased to hear that after careful consideration and research, you felt confident choosing Co-op Funeralcare. It's great to know that you found the online process easy to complete and that your plan met your needs and expectations.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Very difficult to set up a meeting to…
Very difficult to set up a meeting to discuss funeral plan, but once we did which took about 2 months and chasing phone calls it was very straightforward
12 June 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Tracey, thank you for taking the time to leave a review.
I'm pleased to hear that, once your meeting was arranged, you found setting up your funeral plan straightforward. However, I'm sorry to hear that it took so long to arrange the appointment and that you had to make follow-up calls. I can understand how frustrating that must have been. Thank you for sharing your feedback.
^Take care, Simon
Local and easy to get the Plan that…
Local and easy to get the Plan that works for the Wife and I.
1 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Phil, Thank you for taking the time to leave us a review.
We're pleased to hear that you found the process easy and were able to arrange a plan that works well for both you and your wife.
Take care, ^Elan
A lovely warm reception
A lovely warm reception, Harry explained everything and helped make our choices. Would recommend.
28 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Loraine,
Thank you for your kind review.
We're delighted to hear you received such a warm welcome and that Harry helped explain everything clearly while supporting you with your choices. We really appreciate your recommendation.
Take care, ^Elan
Everything was explained
Everything was explained well, and made sure we understood options as we went by Harry
28 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Adam,
Thank you for taking the time to leave us a review.
We're pleased to hear that everything was explained clearly by Harry and that you felt supported throughout the process. It's important to us that everyone understands their options before making a decision.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
The gentleman I spoke to
The gentleman I spoke to was very helpful and informative.
My husband and I has already agreed end which funeral plan we wanted so everything was sorted for us both in just over an hour. We got emails about our plans later the same afternoon but are still waiting for our full documents
28 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Gillian, thank you for taking the time to leave a review. I'm pleased to hear that, once your meeting was arranged, you found the process of setting up your funeral plan straightforward. I'm sorry to hear that it took so long to arrange the appointment and that you had to make follow-up calls. I can understand how frustrating that must have been.
Funeral plan documents typically take 7-10 days to arrive by post. If you haven't received yours, please get in touch and we'll be happy to help: www.coop.co.uk/funeralcare/contact-us
^Take care, Simon
Reply from Co-op Funeralcare
Hi Ms. Morrison,
We're delighted to hear that you found the process easy and simple.
Take care, ^Elan
I found it very easy to arrange my…
I found it very easy to arrange my funeral online. Everything was very clear but also had options to speak to someone
1 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Ms Ridley,
Thank you for taking the time to leave us a review.
We're pleased to hear that you found it easy to arrange your funeral plan online and that the information was clear throughout. It's also great to know that the option to speak with someone if needed gave you added reassurance.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Overall very satisfied
Overall very satisfied. The gentleman we dealt with was excellent, knowledgeable, patient and above all understanding. The lady on reception was very good and even offered us tea or coffee. So, congratulations in order for both of them. The only slight criticism would be that the funeral home is in dire need of restoration as it is so tired it’s falling asleep! In short, would thoroughly recommend the Co-op funeral home in Saltash if you want to prepay your funeral.
29 July 2026
Unprompted review
Reply from Co-op Funeralcare
Thank you for this, Jeffery. I'm glad to hear you were shown the understanding you deserve and were offered a beverage during your visit. I'll make sure all your feedback is passed along to the branch. Thanks so much again,
^Mike
Excellent service from Bedlington Coop…
Excellent service from Bedlington Coop Funeral Service. Effortlessly, professional and offered a plan exactly to our specifications. Many thanks to Alison and Harry who took us through the process.
31 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Christine, this a lovely review, thank you so much. I'm really happy to hear you received excellent service and I'll make sure the Bedlington branch are aware of your kind words and feedback.
^Mike
Trust and honesty.
Speaking to people who understand and have great experience of listening.
4 August 2026
Unprompted review
Reply from Co-op Funeralcare
Thank you, Denise 💙
^Mike
Reply from Co-op Funeralcare
I'm very pleased to hear you received such excellent service. We really appreciate your recommendation! 💙
^Mike
Very professional relaxing treated with…
Very professional relaxing treated with respect went into all detail’s.
29 July 2026
Unprompted review
Reply from Co-op Funeralcare
Thank you for taking the time to leave a review, Alfred. We are pleased to hear that you felt respected and that all the details were covered in a professional manner. ^Aidan
All very easy to understand and get the…
All very easy to understand and get the funeral plan you want online. My plan arrived within the 10 days and relieved to have got it all sorted out.
28 July 2026
Unprompted review
Reply from Co-op Funeralcare
Thank you for taking the time to leave a review, Mary Ann. We are pleased to hear that you found the process of arranging your funeral plan online easy to understand. ^Aidan
Welcomed with a friendly welcome
Welcomed with a friendly welcome, the person who we saw was very thoughtful and went through everything and explained everything in great detail. Definitely would recommend
27 July 2026
Unprompted review
Reply from Co-op Funeralcare
Thank you for your positive feedback, Anthony. We are glad to hear that you felt welcomed and everything was explained in detail. Your recommendation means a lot to us. ^Aidan
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