The salesMan did a very comprehensive presentation then without any pressure left the information for us to read. This we did and decided which plan best suited our requirements best. We then contac... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Jay Patel was very informative answered all our questions and put our minds at ease .. explained in detail the different plans available, we are now sorted thank you Jay for all of your help we will d... See more
Company replied
The man that came to our house explained everything in full details. We asked a few questions that helped us make up our minds Confirmation paperwork was very detailed and clear on what we had agre... See more
Company replied
I wanted to make sure my daughter had as little to do as possible when my time came as she has Autism and Chronic Anxiety. Paul explained everything clearly and reassured me.I left it a couple of mo... See more
Company replied
Company details
About Golden Leaves Funeral Plans
Written by the company
About Golden Leaves Funeral Plans
Golden Leaves Funeral Plans is dedicated to helping individuals and families plan ahead with confidence, clarity, and peace of mind. We understand that thinking about funeral arrangements can be difficult, which is why our approach is built around compassion, transparency, and respect at every stage of the journey.
Our funeral plans are designed to protect loved ones from unexpected financial and emotional burdens, ensuring that personal wishes are clearly set out and honoured when the time comes. We offer a range of flexible options to suit different needs and budgets, with clear pricing and no hidden costs.
From the first conversation through to ongoing customer support, our team takes the time to listen, explain, and guide - never rushing decisions or using pressure-based sales tactics. Our knowledgeable advisors are trained to provide straightforward information, answer questions openly, and support customers in making informed choices that are right for them.
At Golden Leaves, we believe trust is earned through honest communication and dependable service. We are committed to high standards of customer care and continually review our processes to ensure clarity, compliance, and reliability.
Planning ahead is one of the most thoughtful decisions a person can make for their family. At Golden Leaves Funeral Plans, we are proud to play a role in helping people prepare with dignity, reassurance, and the comfort of knowing everything is taken care of.
Contact info
Galago House, 163 Brighton Road, CR5 2YH, Coulsdon, United Kingdom
- 0800 85 44 48
- info@goldenleaves.com
- goldenleaves.com
4.8
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Our Client Consultant was Gavin Paskin
Our Client Consultant was Gavin Paskin, who presented as very professional and knowledgeable. A truly decent fellow whom it was a pleasure to welcome into our home for our consultation. Gavin explained the procedure eloquently which made such a topic easy for us to follow through. Golden Leaves should feel proud to have such a delightful human being on their team.
21 April 2026
Unprompted review
A new experience for myself the survivor
My husband and I only paid this plan last year and unfortunately, my husband suddenly passed away in March. I was devastated but was helped through the process by the local funeral service, provided by Autumn Leaves.
After this experience I would NEVER advocate a formal funeral plan again. Everything was handled professionally and with dignity, I was even asked if I wanted him dressed in his own clothes, which he was.
The lack of a formal service and funeral, I feel has helped me. I was kept updated regarding all of the plans for his final departure.
I knew the date of the cremation, and not having to sit through a formal service of final goodbyes helped the slow healing wound to continue its healing process without opening it sharply again.
I would and will advocate for Autumn Leaves. Wonderful and caring goodbye for my husband of 50 years.
14 April 2026
Unprompted review
Reply from Golden Leaves Funeral Plans
Dear Mrs. Heaton,
Thank you for your review.
We are very sorry to hear of the passing of your husband, and we sincerely understand this can be an incredibly difficult time to find yourself in. We are so glad we have been able to support you during this time.
We appreciate that arranging a funeral plan is an important decision, and we’re pleased to hear that you felt comfortable and well supported throughout the process. Clear guidance and a considerate approach can make all the difference.
If you ever have any queries regarding your plan, please contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
I’m with this company
I’m with this company, they were great and put my mind at rest, I would recommend them to my family and friends
16 February 2026
Reply from Golden Leaves Funeral Plans
Dear Marion,
Thank you for your review.
Providing clear and caring support throughout the process is very important to us.
We truly appreciate you taking the time to share your experience. Should you need any assistance in the future, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Easy personable efficient communications
5 March 2026
Unprompted review
Reply from Golden Leaves Funeral Plans
Dear Alexandra,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you found the process clear and straightforward.
Should you have any general queries in relation to your plan, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Jay Patel was very informative
Jay Patel was very informative answered all our questions and put our minds at ease .. explained in detail the different plans available, we are now sorted thank you Jay for all of your help we will definitely be recommending Golden leaves.
14 April 2026
Unprompted review
Reply from Golden Leaves Funeral Plans
Dear Amanda,
Thank you for your review.
We’re so pleased to hear Jay who arranged your plan was helpful, patient, and took the time to listen and answer all of your questions. Providing clear and caring support throughout the process is very important to us.
We truly appreciate you taking the time to share your experience. Should you need any assistance in the future, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Funeral plan enquiry
We emailed golden leaves to enquire about funeral plans and almost immediately received a call back arranged a visit from Gavin Paskin who gave us a very detailed presentation of the options available. We picked our plan, paid for it. All completed within 1 day. Great service, highly recommend.
8 April 2026
Unprompted review
Reply from Golden Leaves Funeral Plans
Good morning,
Thank you for your review.
It’s good to know that you felt well informed and supported while making your arrangements.
We really appreciate you taking the time to share your experience.
If you have any queries regarding your plan, please contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Very helpful on home visit
Very helpful on home visit, good plans and at the right price
23 October 2025
Reply from Golden Leaves Funeral Plans
Dear Mr. Regan,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you found the process clear and straightforward.
Should you have any general queries in relation to your plan, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Very clear and concise explanation…
Very clear and concise explanation which made us very comfortable with choosing the plan we wanted.
8 April 2026
Unprompted review
Reply from Golden Leaves Funeral Plans
Dear Shaun,
Thank you for your review.
We’re pleased to hear that you received a full explanation and that all options were clearly discussed with you. Ensuring our customers have the information they need to make an informed decision is very important to us.
We appreciate you taking the time to share your feedback. Should you need any assistance in the future, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Effortless process with thoughtful assistance
Effortless process with thoughtful guidance and assistance. Much more affordable than their main TV advertising competitor, and not at all hard sell
7 January 2026
Reply from Golden Leaves Funeral Plans
Dear Patrick,
Thank you for your review.
We’re pleased you found the whole process straight forward and all options were clearly discussed with you. Ensuring our customers have the information they need to make an informed decision is very important to us.
We appreciate you taking the time to share your feedback. Should you need any assistance in the future, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Everything explained simply and no hard…
Everything explained simply and no hard sell.
4 February 2026
Reply from Golden Leaves Funeral Plans
Dear Christine,
Thank you for your review.
It’s good to know that you felt well informed and supported while making your arrangements.
If you have any queries regarding your plan, please contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
The chap that came Jay Patel presented…ed
The chap that came Jay Patel presented the funeral plans very professional
It was precisely what we wanted a dual plan. There was no pressure it was very informal. We will recommend your company to our friends
23 March 2026
Unprompted review
Reply from Golden Leaves Funeral Plans
Dear Colin,
Thank you for your review.
We’re pleased to hear that you received a full explanation and that all options were clearly discussed with you. Ensuring our customers have the information they need to make an informed decision is very important to us.
We appreciate you taking the time to share your feedback. Should you need any assistance in the future, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
We have beatrn the weatherhe sdalesMan did a very comprehensive…
The salesMan did a very comprehensive presentation then without any pressure left the information for us to read. This we did and decided which plan best suited our requirements best. We then contacted the salesman and he returned and after a shor. discussion we signed up for the plan we'd decided on.
12 January 2026
Reply from Golden Leaves Funeral Plans
Dear Mike,
Thank you for your comments.
We’re glad that everything was explained clearly and that you were able to make your decision at your own pace.
We appreciate you taking the time to share your feedback. Should you need any assistance in the future, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
A weird lady rang re a funeral plan…
A weird lady rang re a funeral plan that upset me. Was not impressed and told not to contact again. Totally put me off
31 March 2026
Unprompted review
Reply from Golden Leaves Funeral Plans
Dear Mu,
Thank you for your review and providing your details so we may look into your concerns further.
We understand that the call you received in December 2024 may have put you off of using our services as you were unaware that Golden Leaves make home visits prior to making your purchase. This is to ensure all of our clients have a full and detailed understanding of their purchases.
We are sorry to hear that your experience did not meet your expectations. We strive to provide supportive and clear service for everyone, and we apologise that this was not your experience.
Should you ever wish to reconsider using Golden Leaves as your funeral plan provider in future, please feel free to do so on 0800 85 44 48 so we can look into this further and support you where possible.
Kind regards,
Golden Leaves
Reply from Golden Leaves Funeral Plans
Dear Christine,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you found the process clear and straightforward.
Should you have any general queries in relation to your plan, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Very happy with the results as was very…
Very happy with the results as was very honest and straight to the point answer all my questions. Both myself and my husband have signed up for this and my husband has already paid up.
11 February 2026
Reply from Golden Leaves Funeral Plans
Dear Anne,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you and your husband found the process clear and straightforward.
Should you have any general queries in relation to your plan, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Everything was explained and understood…
Everything was explained and understood so easy did not have any problems and went straight a head with it.
28 January 2026
Reply from Golden Leaves Funeral Plans
Dear Mr. Thompson,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you found the process clear and straightforward.
Should you have any general queries in relation to your plan, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
only seeing reviews regarding taking out a plan
I am writing this review because only seeing those inquiring about a plan, and not anyone needing to utilise the plan.
My husband recently passed away in Spain, and after calling the number as shown on the plan (which is also the general inquiries number on website), it is to an operator who forwards the call to someone in the UK (was a bit surprised handled by someone in the UK, as GL have an office close to where I am, and where the plan was taken out).
Once called back, and my location established, asked which crematorium I wished to use, and a further call would be direct with the Crematorium to finalise arrangements.
From this point on registration / death cert and all dealings were with the Crematorium.
There has been no follow-up or courtesy call from Golden Leaves.
26 January 2026
Unprompted review
Reply from Golden Leaves Funeral Plans
Dear Ms. Fielding,
Thank you for your review.
Please allow us to first offer our condolences for the loss of your husband. We fully appreciate the time of your call was quite distressing for you and we only ever wish to behave empathetically at time of need.
To provide some clarity, until recently our International Office was indeed based in Jávea, however when notifying Golden Leaves of a person's passing, we have a team of individuals within the UK that will generally handle the call.
Our colleague, José who you spoke to in January travels between the UK & Spain handles the majority of our international maturities and would have been the best team member for you to conversate with at that time.
Once it was established that you would prefer a specific Funeral Director to conduct the service, José issued the Funeral Plan to them to begin the process. Unless there are any issues with the service you received from your chosen Funeral Director, there would generally be no further contact with Golden Leaves from this point.
Once was confirmed in your presence that a Death Certificate was not required, José contacted the required Funeral Director and the responsibility of providing the required services was handed to them as per standard practice.
We are sorry to hear that your experience did not meet your expectations. We strive to provide supportive and clear service for everyone, and we apologise that this was not your experience.
If you ever have any queries regarding the service provided for your husband's Plan, please feel free to contact us on 0800 85 44 48 or via CustomerServices@goldenleaves.com. We are happy to help.
Kind regards,
Golden Leaves
Following a phone call
Following a phone call, the very next day a very nice gentleman called to my home, and gave me all the information about all the different funeral plans and the ways of paying. I’m glad to say I’m sorted and there’ll be no worries for my family .. Thank You Jay Patel, so helpful and kind.
28 March 2026
Unprompted review
Reply from Golden Leaves Funeral Plans
Dear Mary,
Thank you for your review.
We’re so pleased to hear that Jay was helpful, patient, and took the time to listen and answer all of your questions. Providing clear and caring support throughout the process is very important to us.
We truly appreciate you taking the time to share your experience. Should you need any assistance in the future, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
The gentleman that came to talk to me…
The gentleman that came to talk to me explained everything to me clearly how everything is done from start to finish, putting my mind at rest that family have nothing to worry about.
24 March 2026
Reply from Golden Leaves Funeral Plans
Dear Barbara,
Thank you for your review.
We’re so pleased to hear that the agent who arranged your plan was helpful, patient, and took the time to listen and answer all of your questions. Providing clear and caring support throughout the process is very important to us.
We truly appreciate you taking the time to share your experience. Should you need any assistance in the future, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
I would like thank Gavin Parkin for…
I would like thank Gavin Parkin for taking the time to go through GoldenLeaves funeral plans with me after had suggested what sort of funeral I was looking for. He was helpful and reassuring answering all of my questions in a prefshanel manner.
19 March 2026
Unprompted review
Reply from Golden Leaves Funeral Plans
Dear Christine,
Thank you for your review.
We’re so pleased to hear that the agent who arranged your plan was helpful, patient, and took the time to listen and answer all of your questions. Providing clear and caring support throughout the process is very important to us.
We truly appreciate you taking the time to share your experience. Should you need any assistance in the future, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.