Co-op Funeralcare Reviews 

5,866
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,499 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the dedicated staff for being exceptionally kind, professional, and ensuring that everything is handled smoothly to reduce stress during difficult moments. Additionally, the online platforms and digital resources are described as very clear, highly informative, and remarkably simple to navigate when organizing plans. Some reviewers were not happy with the lack of empathy, poor communication, and insensitive customer care experienced during particularly sensitive moments. A few individuals also reported frustrating interactions concerning unresolved service failures, unreturned phone calls, and significantly delayed updates regarding their important arrangements.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as kind, compassionate, and... See more

Service

Customers had positive experiences with service, describing staff as kind, patient, and extremely helpful... See more

User experience

People report positive experiences with user experience, highlighting the very simple process and... See more

Customer service

Consumers find customer service to be positive and helpful, noting that staff are empathetic, knowledgeable,... See more

Website

Reviewers highlight positive aspects of website, noting that it is very simple, easy to navigate, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the first moment I rang the bell at the Hoylake Co-Operative Funeralcare premises in Hoylake Wirral to appoint them to handle my late husband's cremation I felt comfortable and cared for. His wis... See more

Company replied

Rated 5 out of 5 stars

Co-op Funeralcare at Manford Way Chigwell were truly amazing when planning our dad’s funeral. We dealt mostly with June, however Bev was wonderful too, caring, compassionate and empathetic, they... See more

Company replied

Rated 5 out of 5 stars

Website was very easy to navigate. Funeral plans laid out side by side for easy comparison. Finance information all there and very easy to understand. Compared to other companies, Co-Op prices und... See more

Company replied

Rated 5 out of 5 stars

We met Amanda at the John Fairest funeral service Abbey Lane Sheffield. From the moment Amanda opened the door we knew our loved one had directed us to her. She was perfect to send our loved... See more

Company replied



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.7

All reviews

(5,866)

2,435 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience

There was a good choice of funeral plans and the person who arranged one for me was very considerate and helpful.

6 August 2026
Unprompted review
Co-op Funeralcare logo

Reply from Co-op Funeralcare

Hi Marion, I'm pleased to hear you found our staff member to be considerate and helpful. Thank you for taking the time to leave us a positive review 💙 ^Take care, Michelle.

Rated 5 out of 5 stars

A reassuring process.

The Coop representative made me feel comfortable with what could have been an upsetting process. She talked me through the procedure and left me satisfied with the decision I made. I am reassured by the financial setup of the Coop funeral service, which leaves no room for a Ponzi situation into which less secure funeral companies could fall.

3 August 2026
Unprompted review
Co-op Funeralcare logo

Reply from Co-op Funeralcare

Hi Gerry, thank you for your kind review. I'm glad to hear our representative made you feel comfortable when talking you through the procedure, and that you were satisfied with your decision 💙 ^Take care, Michelle.

Rated 5 out of 5 stars

Lovely friendly Staff

Lovely friendly Staff , helpful & informative . Sorted what I needed

3 August 2026
Unprompted review
Co-op Funeralcare logo

Reply from Co-op Funeralcare

Hi Jo, thank you for leaving us a positive review, I'm happy to hear you had a good experience with our staff 💙 ^Take care, Michelle.

Rated 5 out of 5 stars

Angela make us both feel relaxed as we…

Angela make us both feel relaxed as we planned our funerals, she was extremely patient with us.
Our wills were complete and are now packed away
Best regards
Diane & Paul Brooks

7 August 2026
Unprompted review
Co-op Funeralcare logo

Reply from Co-op Funeralcare

Hi Paul and Diane, I'm so glad to hear that Angela made you feel relaxed when planning your funerals with her. Thank you for taking the time to leave us a review, we really appreciate it 💙 ^Take care, Michelle.

Rated 5 out of 5 stars

Vivian was so helpful and…

Vivian was so helpful and understanding. Really easy and straightforward process.

3 August 2026
Unprompted review
Co-op Funeralcare logo

Reply from Co-op Funeralcare

Thanks for your review! I'm happy to hear Vivian was helpful and understanding, and things were straightforward for you
^Mike

Rated 4 out of 5 stars

Not received any written copy…

Although I did a plan on line and paid for my funeral on line I haven’t received anything in post as proof .. nor has my son who’s name and address was to be sent a letter…

1 August 2026
Unprompted review
Co-op Funeralcare logo

Reply from Co-op Funeralcare

Hi Linda, thank you for taking the time to leave a review.
I'm sorry to hear that you haven't yet received your funeral plan documents, or that your son hasn't received the letter that was due to be sent to him.
Our funeral plan documents are typically received within 7-10 days of the plan being purchased. If this timescale has passed and you've still not received them, please contact us at: www.coop.co.uk/funeralcare/contact-us so we can look into this for you.
Thank you for bringing this to our attention 💙 ^Take care, Michelle.

Rated 5 out of 5 stars

Such an easy process

Easy to setup my new plan and customer service were so helpful and patient.

5 August 2026
Unprompted review
Co-op Funeralcare logo

Reply from Co-op Funeralcare

Thanks so much, Peter! I'm glad to hear things were easy to set up
^Mike

Rated 5 out of 5 stars

Well organised company

Well organised company, staff were excellent and everything was sorted out on the day

4 August 2026
Unprompted review
Co-op Funeralcare logo

Reply from Co-op Funeralcare

Great to hear, Jim! Thank you :)
^Mike

Rated 5 out of 5 stars

Nothing is too much trouble at Co-Op Funeralcare Hoylake

From the first moment I rang the bell at the Hoylake Co-Operative Funeralcare premises in Hoylake Wirral to appoint them to handle my late husband's cremation I felt comfortable and cared for. His wishes were respected and carried out professionally. I met Bernie and Diane over the last few weeks and found them kind and friendly. They willingly filled several small urns for me prior to returning the ashes to me to save me doing that task. I cannot praise them highly enough. Thank you.

27 July 2026
Unprompted review
Co-op Funeralcare logo

Reply from Co-op Funeralcare

We're extremely grateful for your kind words, Fiona. And I'm glad you were cared for. I hope you're holding up ok 💙
^Mike

Rated 1 out of 5 stars

Do you know how many elderly people you…

Do you know how many elderly people you depressing?, every day with your continuous bombardment of depressing adves , elderly people don't need to have their television continuously bombarding, you are you making people depressed?

12 August 2026
Unprompted review
Co-op Funeralcare logo

Reply from Co-op Funeralcare

Hello Michael, thank you for taking the time to leave a review. I'm sorry to hear you've found our advertising upsetting. Our intention is never to cause distress, or bombard viewers but to raise awareness of the support and planning options available to people and their families. We aim to ensure our advertising is respectful, supportive and thoughtfully presented. Thanks for taking the time to feedback we appreciate your comments and will ensure they're shared with our marketing team.
^Take care, Becs

Rated 5 out of 5 stars

Professional and courteous meeting

Very professional throughout the entire process. Everything was explained in detail with plenty of opportunities to ask questions and seek clarification. Friendly, courteous and sympathetic meeting.

6 August 2026
Unprompted review
Co-op Funeralcare logo

Reply from Co-op Funeralcare

I'm pleased to hear you found us friendly and courteous, Richard. Do let us know if there's anything else we can assist with. Take care,
^Mike

Rated 5 out of 5 stars

I needed to feel everything would be taken care of.

I needed to feel everything would be taken care of and was offered a few choices about how to do things, and given advice on how to choose. I'd already looked at their website anyway, so I knew what I wanted but the advisor gave me lots of insight into how these things work.

5 August 2026
Unprompted review
Co-op Funeralcare logo

Reply from Co-op Funeralcare

I'm glad you were given all the insight you needed, Catherine. Thank you for your review and for choosing us with your needs
^Mike

Rated 5 out of 5 stars

the co-op representative fully…

the co-op representative fully explained the funeral plans and the various options available in great detail. There was no pressure applied and plenty of time to consider and choose an appropriate plan, together with personal funeral service wishes.
No hesitation in recommending Co-op Funeralcare.
I found the costs involved very reasonable and compare well with other Companies.

6 August 2026
Unprompted review
Co-op Funeralcare logo

Reply from Co-op Funeralcare

Your recommendation is appreciated so, so much Helen. Thank you 💙
^Mike

Rated 5 out of 5 stars

Direct cremation easy to arrange…

Direct cremation easy to arrange online, most questions were answered in the help section. Took advantage of the Co-op member’s offer so saved some money.
Awaiting actual documents of plan but so far very pleased.

8 August 2026
Unprompted review
Co-op Funeralcare logo

Reply from Co-op Funeralcare

Thank you, Carl. I'm glad you were able to save some money with our offer. Do give us a shout if you have any further questions. We're always happy to answer them for you
^Mike

Rated 5 out of 5 stars

Outstanding Funeral Care - Kind, Compassionate and caring

We cannot thank CO-OP Funeralcare, Peacehaven enough for their care, support and compassion they provided to our family at the incredibly difficult and heartbreaking time when our father passed away in July.

From our first appointment with Sharon Bashford and Jane we felt comfortable and safe in their hands. They were kind, caring, compassionate and professional. Nothing was ever too much trouble for them.

Their attention to detail was exemplary. It comforted us to see that our fathers passing was treated with the highest dignity and respect and care that he deserved.

On the day of the actual funeral all the staff involved were exemplary.

Thank you from the bottom of our hearts for helping us through such a difficult time.

From

Jane, Tracy and Doreen


1 July 2026
Unprompted review
Co-op Funeralcare logo

Reply from Co-op Funeralcare

Thank you for your exceptionally kind words, Jane. I'd like to send my deepest condolences to you and your family for your loss. I'll make sure your feedback is passed on to the branch 💙
^Mike

Rated 5 out of 5 stars

easy as

Walk in the park

12 August 2026
Unprompted review
Co-op Funeralcare logo

Reply from Co-op Funeralcare

Thank you!
^Mike

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