Co-op Funeralcare Reviews 

5,870
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,499 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the dedicated staff for being exceptionally kind, professional, and ensuring that everything is handled smoothly to reduce stress during difficult moments. Additionally, the online platforms and digital resources are described as very clear, highly informative, and remarkably simple to navigate when organizing plans. Some reviewers were not happy with the lack of empathy, poor communication, and insensitive customer care experienced during particularly sensitive moments. A few individuals also reported frustrating interactions concerning unresolved service failures, unreturned phone calls, and significantly delayed updates regarding their important arrangements.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as kind, compassionate, and... See more

Service

Customers had positive experiences with service, describing staff as kind, patient, and extremely helpful... See more

User experience

People report positive experiences with user experience, highlighting the very simple process and... See more

Customer service

Consumers find customer service to be positive and helpful, noting that staff are empathetic, knowledgeable,... See more

Website

Reviewers highlight positive aspects of website, noting that it is very simple, easy to navigate, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the first moment I rang the bell at the Hoylake Co-Operative Funeralcare premises in Hoylake Wirral to appoint them to handle my late husband's cremation I felt comfortable and cared for. His wis... See more

Company replied

Rated 5 out of 5 stars

Co-op Funeralcare at Manford Way Chigwell were truly amazing when planning our dad’s funeral. We dealt mostly with June, however Bev was wonderful too, caring, compassionate and empathetic, they... See more

Company replied

Rated 5 out of 5 stars

Website was very easy to navigate. Funeral plans laid out side by side for easy comparison. Finance information all there and very easy to understand. Compared to other companies, Co-Op prices und... See more

Company replied

Rated 5 out of 5 stars

We met Amanda at the John Fairest funeral service Abbey Lane Sheffield. From the moment Amanda opened the door we knew our loved one had directed us to her. She was perfect to send our loved... See more

Company replied



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.7

All reviews

(5,870)

2,439 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding Funeral Care - Kind, Compassionate and caring

We cannot thank CO-OP Funeralcare, Peacehaven enough for their care, support and compassion they provided to our family at the incredibly difficult and heartbreaking time when our father passed away in July.

From our first appointment with Sharon Bashford and Jane we felt comfortable and safe in their hands. They were kind, caring, compassionate and professional. Nothing was ever too much trouble for them.

Their attention to detail was exemplary. It comforted us to see that our fathers passing was treated with the highest dignity and respect and care that he deserved.

On the day of the actual funeral all the staff involved were exemplary.

Thank you from the bottom of our hearts for helping us through such a difficult time.

From

Jane, Tracy and Doreen


1 July 2026
Unprompted review
Co-op Funeralcare logo

Reply from Co-op Funeralcare

Thank you for your exceptionally kind words, Jane. I'd like to send my deepest condolences to you and your family for your loss. I'll make sure your feedback is passed on to the branch 💙
^Mike

Rated 5 out of 5 stars

easy as

Walk in the park

12 August 2026
Unprompted review
Co-op Funeralcare logo

Reply from Co-op Funeralcare

Thank you!
^Mike

Rated 5 out of 5 stars

Professional funeral planner

The funeral planner made me feel relaxed from the start, Pauline went through the process and explained exactly what was on the plan, plus a bit more.

31 July 2026
Unprompted review
Co-op Funeralcare logo

Reply from Co-op Funeralcare

Your review is greatly appreciated, Gareth. I'm please to hear you were made to feel relaxed and your plan was well explained
^Mike

Rated 5 out of 5 stars

Quick and easy to do

Quick and easy to do, received plan in post in next few days. Lady who assisted me on the phone was extremely knowledgeable and empathetic. Great client service.

3 August 2026
Unprompted review
Co-op Funeralcare logo

Reply from Co-op Funeralcare

We appreciate your kind words, Joanne. I'm pleased to hear you were shown the empathy you deserve and we could provide a knowledgeable service.
^Mike

Rated 5 out of 5 stars

Service provided was professional, helpful and efficient

Service provided was professional, helpful and courteous as I have always found Co-op legal services to be.
Staff member was knowledgeable,polite and used plain English when explaining the different funeral plans the co-op offers.
Many thanks

28 July 2026
Unprompted review
Co-op Funeralcare logo

Reply from Co-op Funeralcare

We really appreciate your kind words, Barbara. Thank you. I'm glad we could provide a knowledgeable and polite service 💙
^Mike

Rated 5 out of 5 stars

It was so lovely

It was so lovely. Donna explained everything to us about what we would like and how it would all happen. From taken care of us to looking after our family. Couldn't fault anything.
Thank you all.

4 August 2026
Unprompted review
Co-op Funeralcare logo

Reply from Co-op Funeralcare

Thank you for taking the time to leave these kind words, Lynn. It makes me happy to hear you and your family were taken care of 💙
^Mike

Rated 5 out of 5 stars

Hi Am only 82 not planning on going…

Hi Am only 82 not planning on going yet, will save my kids a lot of money when i do.
Thanks David.

11 August 2026
Unprompted review
Co-op Funeralcare logo

Reply from Co-op Funeralcare

Hi David, thank you for taking the time to leave a review.
I'm pleased to hear you've found reassurance in putting plans in place for the future 💙 ^Take care, Michelle.

Rated 5 out of 5 stars

Very easy and straightforward to…

Very easy and straightforward to understand. The price was what I had expected.
All good.

27 July 2026
Unprompted review
Co-op Funeralcare logo

Reply from Co-op Funeralcare

Thank you for your positive feedback, Clyde. We're glad to hear that our service was easy to understand and met your expectations regarding pricing. ^Aidan

Rated 5 out of 5 stars

A company that cares

I went to discuss a funeral plan for myself today and found the staff at my local branch of Co-op Funeral care to be very compassionate, professional, understanding and helpful.
After a few Data collection and identification questions they went through the different types of funeral plans and prices including pay plans.
Discussing funerals is stressful enough generally but when your discussing your own its gives added stress but the staff were very reassuring and supportive in helping me to come to a decision.

4 August 2026
Unprompted review
Co-op Funeralcare logo

Reply from Co-op Funeralcare

Thank you for your kind words and for sharing your experience, Emma. We understand that discussing end-of-life plans can be a sensitive and challenging process, and we are glad our team provided the support you needed to make an informed decision. Your feedback is very valuable to us. ^Aidan

Rated 5 out of 5 stars

very polite and explained everything…

very polite and explained everything plainly not rushed

6 August 2026
Unprompted review
Co-op Funeralcare logo

Reply from Co-op Funeralcare

Thank you for your kind words, Richard. We're pleased to hear that everything was explained to you clearly and patiently. We appreciate you taking the time to share your feedback. ^Aidan

Rated 5 out of 5 stars

I have used their services before and…

I have used their services before and the team have always been kind ,thoughtful and very helpful.
This time I arranged a plan for myself and as a well regarded company knew my plan would be safe and met my needs. Thank you.

6 August 2026
Unprompted review
Co-op Funeralcare logo

Reply from Co-op Funeralcare

Hi Gordon,

Thank you for taking the time to share your experience.

We're pleased to hear that your previous experiences with our team gave you confidence to arrange a plan for yourself. It's lovely to know that you felt your plan would be safe and meet your needs, and that you have always found our team kind, thoughtful and helpful.

Thank you for choosing Co-op Funeralcare.

Take care, ^Elan

Rated 5 out of 5 stars

Daniel who I spoke to regarding…

Daniel who I spoke to regarding arranging my funeral was clear, concise, helpful and really knew what he was doing. It wasn’t a morbid process, but a very friendly chat and he helped me enormously throughout the process.

5 August 2026
Unprompted review
Co-op Funeralcare logo

Reply from Co-op Funeralcare

Hi Mrs P,

Thank you for taking the time to share your experience.

We're pleased to hear that Daniel provided clear, helpful and knowledgeable support, making what can be a difficult subject feel like a friendly and straightforward conversation.

Thank you for choosing Co-op Funeralcare.

Take care, ^Elan

Rated 5 out of 5 stars

Joanne from the west Derby department…

Joanne from the west Derby department was very kind and supportive explained everything to myself and my mum made us very relaxed in a situation like this would highly recommend and thank you again x

5 August 2026
Unprompted review
Co-op Funeralcare logo

Reply from Co-op Funeralcare

Hi Joan,

Thank you for taking the time to leave us such a lovely review.

We're pleased to hear that Joanne at our West Derby Branch was so kind and supportive, taking the time to explain everything clearly and help you and your mum feel at ease.

Thank you for your recommendation and for choosing Co-op Funeralcare.

Best,
^Elan

Rated 5 out of 5 stars

Cooperative what a amazing company .

The lovely lady we spoke to was absolutley amazing , she was understanding , easy to talk to and she made myself and partner feel at ease . My partner has a stammer and she made him feel so comfortable that he did not stammer , we were happy with the products that you were seeling and my partner and i got the plans that best suited us , everyone at the funneral home were lovely , i would buy plans there again , thank you to the coop for being professional and curteous to our needs .

7 August 2026
Unprompted review
Co-op Funeralcare logo

Reply from Co-op Funeralcare

Hi Miss Dean,
We're delighted to hear that our colleague made you and your partner feel so comfortable and at ease. It's especially wonderful to know that you felt listened to and supported throughout, and that you were able to choose plans that suited you both.

Thank you for your kind words about the team and for choosing Co-op Funeralcare.

Take care, ^Elan

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