I would like to say a big thank you to the staff at Co op Funeral care in Shepshed, Leicestershire. Kirsty was amazing, so supportive, caring, compassionate, patient and treated my late mum with c... See more
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Review summary
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Would like to say a massive thank to staff declan at burnley Co op funeralcare. Declan went above and beyond with caring for us while grandma k. Ireland was passing and after she passed . Helped my m... See more
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Our advisor was friendly and knowledgeable. She answered all our questions and explained everything very clearly. Constantly asking us of our thoughts throughout the whole process and going over the... See more
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I had the pleasure of meeting Elodia from the funeral care office. From the moment we arrived she was caring, professional and very kind to my mother who was feeling very vulnerable. She made us fee... See more
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4.7
Excellent
6K reviews
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Great communication
Great communication, lovely staff , everything was explained clearly . All staff were friendly and professional.
2 October 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Debbie, thank you for taking the time to share your feedback. We are delighted to hear that our team was friendly, professional, and took the time to explain everything clearly to you. Your kind words mean a lot to us. ^Kind regards, Aidan
Brilliant service
From the first moment I contacted Coop Funeralcare, I felt reassured. We attended Abbey Funerals in Atherton, Lancashire. We were kindly greeted in the reception area and introduced to Louise Howarth, who was helping us to arrange our funeral plans. We were offered a coffee. Louise was absolutely fantastic - warm, friendly, and easy to communicate with. She was very professional whilst at the same time, making what could be a somber situation a joy. She really has a wonderful manner, whilst at the same time getting the job sorted. We were very impressed with her. The plans we now have in place are great, tailored to just what we want, and not too expensive. Financial arrangements were flexible and fair. Thank you so much for helping us sort out our future funeral plans. We now have great peace of mind that this is sorted for us. Marjorie and Austin Clare
2 October 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Marjorie, we are glad you enjoyed your experience with our team and felt completely supported while making your future arrangements. It is wonderful to hear that our colleague welcomed you so warmly, and provided such a reassuring, friendly, and professional environment during what can often be a sensitive process. We appreciate your positive feedback. Knowing that our services have brought you peace of mind for the future means a great deal to us. ^Kind regards, Aidan
Very competitive price
Very easy to use website, details of type of funeral given in a clear & easy to understand way. Very competitive prices & more inclusions as part of the package than other providers. Having used Co-op funeral care before, I know that they deliver a very high level of professionalism & compassion at difficult times.
2 October 2026
Unprompted review
Reply from Co-op Funeralcare
Thank you for sharing your feedback. We are glad to hear that you found the information online clear and accessible, and that our pricing and package options met your expectations. Having your continued trust based on your previous experiences with us means a great deal, and we truly appreciate your kind words about our dedication to providing compassionate and professional care during life's most difficult moments. ^Aidan
I chose to do an in person meeting.l…
I chose to do an in person meeting.l was treated respectfully and everything explained well to me.
1 October 2026
Unprompted review
Reply from Co-op Funeralcare
Thank you for taking the time to share your feedback. We are pleased to hear that your face-to-face appointment went well, and that you were treated with complete courtesy while having all the details clearly outlined for you. ^Aidan
Reply from Co-op Funeralcare
Hi Ruth, Thank you for taking the time to leave us a review. We're pleased to hear that you found our team helpful, knowledgeable and friendly. It's great to know you had such a positive experience. Thank you for choosing Co-op Funeralcare.
Best, ^Elan
Jean Stuarts funeral…
I must say the staff from worksop are so good and remained professional throughout. They reassured me on my first visit made and me feel comfortable then and throughout the service as we went through my mom's wishes.
Savanna went above and beyond for us having to deal with an unhappy person apparently didn't like the way she was conducting the carrying of mom's casket. She followed every wish mom had asked for and I made happen. So the negative review of her is false and I think it should be removed.
22 September 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Ann Marie, Thank you for taking the time to share such thoughtful feedback. We're very sorry for the loss of your mum. We're pleased to hear that our team at the Worksop Branch remained professional and reassuring throughout, helping you feel comfortable and supported as you discussed your mum's wishes. It's wonderful to hear that Savanna went above and beyond to support you and ensure that your mum's wishes were followed. Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
After many stressful hours and days !!
After many stressful hours and days !!! The co op finally got there act together and sorted mum’s funeral plan after mum had set up a plan only to be told that it had failed,co ops answered ohh it’s been a computer error !!! So mum had to go in face to face and pay cash to set up plan,please get your act together co op.
Not good is it poor administration errors time after time !!!!!
2 October 2026
Unprompted review
Reply from Co-op Funeralcare
Hello John, thank you for taking the time to leave a review.
I'm sorry to hear about the difficulties you and your mum experienced while arranging her funeral plan. I can appreciate how frustrating and stressful it must have been to be told there was an issue with the original application and then have to spend additional time getting everything sorted.
I understand how disappointing this experience was, particularly when arranging a funeral plan should be as straightforward as possible. While I'm pleased the plan was eventually put in place, I'm sorry the process did not meet your expectations and caused frustration along the way.
If you'd like to discuss this further, please contact us at: coop.co.uk/funeralcare/contact-us
^Take care, Becs
Easy experience
Our meeting was very easy straight forward & no pressure + Dorothy was a good Listener & answered all our questions 👍
1 October 2026
Unprompted review
Reply from Co-op Funeralcare
Hi there, Thank you for taking the time to share your feedback. We're pleased to hear that you found your meeting easy and straightforward, with no pressure. It's great to know that Dorothy listened carefully and was able to answer all your questions.
Take care, ^Elan
A family member took out a Funeral…
A family member took out a Funeral plan, so I thought I would have a look for my own future future funeral needs on thier recommendation. It was very easy & straight forward to take out the Funeral plan on the Co-op website. It gives me peace of mind that my loved ones won't have to worry when the time comes.
27 September 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Helen, Thank you for taking the time to share your feedback. We're pleased to hear that you found it so easy and straightforward to arrange your Funeral Plan online. It's lovely to know that your family member's experience gave you the confidence to make your own arrangements, and that doing so has given you peace of mind for the future.
Best, ^Elan
If you have no next of kin or assets eg…
If you have no next of kin or assets eg a house etc it works well .I wanted house contents to be sold to benefit my local animal charity.anything usable sold to their benefit Peter s Macclesfield
2 October 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Peter,
Thank you for taking the time to share your feedback.
We're pleased to hear that you found the service suited your circumstances and that you were able to make arrangements that reflected your wishes. It's also lovely to hear about your plans for any usable belongings to benefit your local animal charity.
Take care, ^Elan
With all ready experienced service for…many years
With all ready experienced service for those of others that have used co-op funeral services we decided to pay for both husband & wife so that when our time to pass on will not be a burden on our family with all ready having worked with help for our local branch , it was convenient for both my wife and me to phone funeral care and arrange all our details through the phone and to receive all our information and confirmation through our email
.
29 September 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Robert,
We're pleased to hear that your previous experience with Co-op Funeralcare gave you the confidence to arrange funeral plans for both you and your wife. It's great to know that you found it convenient to arrange everything over the phone and that receiving your information and confirmation by email made the process straightforward.
Thank you for choosing Co-op Funeralcare.
Best, ^Elan
the lady explained everything very…
the lady explained everything very well and there was no pressure She was a pleasure to deal with
1 October 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Joe, thank you so much for leaving us a positive review, we really appreciate it 💙 ^Take care, Michelle.
I would like to say a big thank you to…
I would like to say a big thank you to the staff at Co op Funeral care in Shepshed, Leicestershire. Kirsty was amazing, so supportive, caring, compassionate, patient and treated my late mum with complete dignity.
Great service from beginning to end, nothing too much trouble and questions answered honestly. Thank you to all the staff behind the scenes too.
I would highly recommend Shepshed Co op funeral care to make this extremely difficult time a bit more bearable.
Many thanks
Jody
4 September 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Jody, thank you so much for leaving us a kind review. I'm pleased to hear you had such a positive experience with Kirsty and the rest of our team at Shepshed 💙 ^Take care, Michelle.
Thank you Leah
I can’t thank Leah from Co-op Funeralcare enough, from the initial telephone call to the day I took my plan out.
Leah was very informative and helpful and walked me through the whole process professionally while maintaining her “human side”, Leah is a credit to your organisation.
29 September 2026
Unprompted review
Reply from Co-op Funeralcare
Hi there, I'm so pleased to hear you had such a positive experience with Leah. Thank you so much for leaving us a review, we really appreciate it 💙 ^Take care, Michelle.
Booked my funeral in advance online
Booked my funeral in advance online. It was so simple, exactly what I needed
1 October 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Anthea, I'm so glad to hear you had a positive experience booking online with us. Thank you for taking the time to leave us a review 💙 ^Take care, Michelle.
Co-op funeral care Carr Lane is the only choice believe me!
Co-op funeral care Carr Lane was indeed the best choice!!!!
The whole team are extremely professional, compassionate, dignified and thorough.
Arranging a funeral is the most difficult and stressful thing i have ever had to do but thanks to the girls ( Megan & Ebony ) made everything happen smoothly.
On the day of my brothers funeral the whole team were outstanding Leading us through the service from start to end.
I can honestly say and wholeheartedly recommend Co-op Carr Lane Shipley to anyone who is going through the ordeal of losing a loved one.
1 October 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Claire,
Thank you for taking the time to share such heartfelt feedback.
We're very sorry for the loss of your brother. We understand how difficult and stressful arranging a funeral can be, so we're pleased to hear that Megan, Ebony and the team at our Carr Lane Branch in Shipley supported you with such professionalism, compassion and dignity. It's wonderful to know that everything went smoothly and that you felt guided and supported throughout the funeral service.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Funeralcare plan
Joanne was courteous, she explained the procedure/plans clearly. She answered our concerns with professionalism. The payment plan met our needs.
25 September 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Clare, thank you for taking the time to leave us a review. I'm glad to hear that you found Joanne to be both courteous and professional 💙 ^Take care, Michelle.
Our advisor was friendly and…
Our advisor was friendly and knowledgeable. She answered all our questions and explained everything very clearly. Constantly asking us of our thoughts throughout the whole process and going over the package we have signed up for, ensuring that we fully understood everything.
Very impressed.
30 September 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Paul, thank you so much for leaving us a positive review. I'm pleased to hear you found our adviser to be friendly and knowledgeable when choosing your plan 💙 ^Take care, Michelle.
Confusing.
It took 4 days to get a reply to my calls to set up a direct cremation plan, eventually an appointment was made to visit the co-op funeral shop in Elm Park this was then cancelled and moved to Romford. The pricing on the website is very confusing until i called to question it and Ali explained it to me this should of been explained to me on the day we met in Romford. Altogether not very proffesional and cannot reccomend.
28 September 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Peter, thank you for taking the time to leave a review.
I'm sorry to hear about the experience you had when arranging a direct cremation plan. I appreciate how frustrating it must have been to wait several days for a response, have your appointment changed, and then be left feeling unclear about the pricing details.
I understand your concerns regarding the communication and information you received throughout the process. We aim to provide clear explanations and a professional service at every stage, so I'm sorry to hear that your experience did not reflect this.
If you'd like to discuss this further, please contact us at: coop.co.uk/funeralcare/contact-us
^Take care, Becs
Excellent service
Excellent service. The Co-op representative Victoria was so helpful and clearly explained everything to me in terms that were easy to understand. She was polite, friendly and professional. Very happy to have taken out this plan, so it's easier for my family.
1 October 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Robert, I'm so glad to hear you had a positive experience with Victoria. Thank you so much for leaving us a review, we really appreciate it 💙 ^Take care, Michelle.
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