From the first moment I rang the bell at the Hoylake Co-Operative Funeralcare premises in Hoylake Wirral to appoint them to handle my late husband's cremation I felt comfortable and cared for. His wis... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Co-op Funeralcare at Manford Way Chigwell were truly amazing when planning our dad’s funeral. We dealt mostly with June, however Bev was wonderful too, caring, compassionate and empathetic, they... See more
Company replied
Website was very easy to navigate. Funeral plans laid out side by side for easy comparison. Finance information all there and very easy to understand. Compared to other companies, Co-Op prices und... See more
Company replied
We met Amanda at the John Fairest funeral service Abbey Lane Sheffield. From the moment Amanda opened the door we knew our loved one had directed us to her. She was perfect to send our loved... See more
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4.7
Excellent
6K reviews
Asks customers to review
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Purchase of a funeral
Gordon was a really good sales man, made it comfortable with no stress or did he make us feel pressured into buying something we didn't want, he listened and advised what he thought would be suitable. In the end it was our decision, so pleased we had him.
14 August 2026
Unprompted review
Reply from Co-op Funeralcare
Thank you for your feedback, Jacqueline. We're pleased to hear that our colleague made you feel comfortable and listened to during your decision-making process.
^Aidan.
Nice friendly staff
Nice friendly staff. Explaining the whole process in easy terms. Competitive prices.
12 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Rab, thank you for your review. We're pleased to hear you found our staff to be friendly and our prices competitive.
^Best Wishes, Simon
Amanda (Abbey lane Sheffield) was perfect for our needs
We met Amanda at the John Fairest funeral service Abbey Lane Sheffield.
From the moment Amanda opened the door we knew our loved one had directed us to her.
She was perfect to send our loved one on his final journey.
She introduced us to Steven who became our celebrant - both were so in tune to the needs required.
They both gave us time to talk, nothing was too much trouble.
We loved the way they listened & gave a slightly alternative farewell.
This funeral home was the most perfect place to trust your loved ones with……..sadly xx
AMANDA - JOHN FAIRCEST ABBEY LANE SHEFFIELD.
Thank you so much for your love & support xx
8 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Denise, thank you so much for your lovely review. We’re so pleased to hear that Amanda and Steven were able to support you and your family, and that you felt listened to throughout. We’ll make sure your kind words are passed on to them both.
^Best Wishes, Simon
Honest and professional co
The person who advised me was professional and honest and went through all the pro's and con's of the plans available and I was not pressured at any time.
10 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hello and thank you for your review. We’re pleased to hear that the person who advised you was professional and honest and took the time to go through all the pros and cons of the plans available without putting you under any pressure.
^Best Wishes, Simon
Direct Cremation
Excellent experience when arranging our direct cremation. Very personable lady who dealt with us. Thank you very much
10 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Carol, thank you for your review. We’re pleased to hear you had an excellent experience when arranging a direct cremation and that you found the lady who dealt with you so personable.
^Best Wishes, Simon
Laura was a amnazing
Laura was a amnazing
She made us feel confortable from the start. She answered all our questions and was very knowledgeable.
12 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Rocky, thank you so much for your review. We're pleased to hear you found Laura so knowledgable and that she made you feel comfortable.
^Best wishes, Simon
The lady was very kind and considerate…
The lady was very kind and considerate of our grief. Made all the paperwork easy to deal with. Answered all our questions.
29 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Lynne, thank you for your review. We’re pleased to hear that the lady who helped you was kind and considerate of your grief, made the paperwork easy to deal with and answered all your questions. Thank you for taking the time to share your experience with us.
^Best Wishes, Simon
Deciding on my funeral arrangements was…
Deciding on my funeral arrangements was carried out in an informative and respectful and professional manner.
Everything and every option was fully explained to allow me to make the choice that suited my needs.
14 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Chris, thank you for your review. We’re pleased to hear that deciding on your funeral arrangements was handled in an informative, respectful and professional manner. It’s good to know that every option was fully explained, allowing you to make the choice that suited your needs.
^Best Wishes, Simon
Friendly warm welcoming and informative
Friendly warm welcoming and informative
5 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Jane, we're so pleased to hear you found the experience to be friendly and informative - thank you for sharing your lovely review.
^Best Wishes, Simon
A simple process
The form was explained in detail and I had the opportunity for questions before I decided which plan suited me.
I wasn't rushed to make a decision.
Seemed simple and comprehensive to me.
11 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hello and thank you for your review. We’re pleased to hear that the form was explained in detail, you had the opportunity to ask questions before deciding which plan suited you and that you weren’t rushed into making a decision. It’s great to hear that you found the process simple and comprehensive.
^Best Wishes, Simon
Reply from Co-op Funeralcare
Hi Jillian, thank you for your review, we're so pleased to hear you found the phone call you received to be excellent.
^Best Wishes, Simon
Beware of overspend
If any overspend they can't wait for the estate to be sorted it was suggested I pay and claim back of estate this would avoid passing on to debt collection agency apparently this happens a lot so please be aware
14 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Lee, thank you for taking the time to leave a review.
I'm sorry to read that you were left concerned about costs and the payment options available to you while dealing with your loss. I appreciate that discussions about finances can add further stress at an already difficult time.
We aim to explain all available options clearly and sensitively, and I'm sorry if you were left with the impression that you had no choice but to make payment personally to avoid further action. We take feedback such as this seriously and would like the opportunity to understand more about your experience. If you'd like to discuss this further, please contact us: clientrelations@coop.co.uk
^Take care, Becs
Funeral plan .
Very punctual, very nice lady, excellent plan.Excellent company.
13 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hi David, thank you for leaving us a positive review. I'm glad to hear you found our staff member to be punctual and nice, and that she was able to assist with arranging your chosen plan 💙 ^Take care, Michelle.
Pleased with my purchase, definitely recommend
Website was very easy to navigate. Funeral plans laid out side by side for easy comparison. Finance information all there and very easy to understand.
Compared to other companies, Co-Op prices undercut all the others and guaranteed 3rd party payments where others did not.
I purchased the Gold package and it ticked all my boxes.
Not received any annoying phone calls trying to push other services, there is an option to select this when purchasing but I declined.
13 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Jill, thank you for your review. We’re pleased to hear that you found our website easy to navigate, with the funeral plans and finance information clearly laid out and easy to understand. It’s great to hear that the Gold package ticked all your boxes and that you appreciated not receiving any unwanted calls. Thank you for choosing Co-op Funeralcare.
^Best Wishes, Simon
Easy experience
This was so easy to do - I thought paying for my funeral would involve lengthy forms/calls, but it was simple and rapid to sort it online with the Co-op.
14 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hi there, I'm so happy to hear you found our online service easy and fast to navigate. Thank you for taking the time to leave us a review, we really appreciate it 💙 ^Take care, Michelle.
Satisfied customer
Did everything I required with no hassle. Price was competitive and agreeable. Only slight problem was waiting time for an appointment.
Overall extremely satisfied.
13 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Mr Simms, thank you for taking the time to leave a review. I'm pleased to hear that we were able to provide everything you required without any hassle and that you found our pricing competitive and agreeable. I also appreciate your feedback regarding the waiting time for an appointment, as it helps us understand where we can improve.
Thank you for choosing Co-op Funeralcare, it's great to know you were overall extremely satisfied with the service you received.
^Take care, Aidan.
Was made very easy
Was made very easy, great communication from the start would recommend this service.
12 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Stephen, thank you for taking the time to leave us a review, I'm glad to hear you had a positive experience with us 💙 ^Take care, Michelle.
A very professional service
Everything was explained and all questions I asked were sorted. A very professional service. Highly recommended.
13 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Jane, I'm so glad to hear our team were able to explain everything to you and answer your questions, thank you so much for leaving us a review 💙 ^Take care, Michelle.
Easy process.
Easy process.
Wanted to use a long standing, trustworthy company with a national presence.
Bought a cremation plan to reduce the costs that would have to be met by my children.
Very happy iit was done so quickly and easily.
17 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Anna, thank you so much for leaving us a kind review. I'm happy to hear you found the process of purchasing a cremation plan to be quick and easy 💙 ^Take care, Michelle.
Nervous before phoning
I was nervous before phoning to organise a funeral plan, but Phillip put me at ease and made the call a pleasant experience and was very helpful. He listened and helped me put in place the funeral plan I was originally interested in.
13 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Michael, thank you for taking the time to leave us a positive review. I'm pleased to hear Philip put you at ease and made the phone call a pleasant experience for you 💙 ^Take care, Michelle.
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