Co-op Funeralcare Reviews 

excellant service and easy procedure

Having decided that I wanted a direct funeral I looked at another company besides the Coop. The other company pestered me non stop with phone calls, emails & post. I never had that with the Coop, for which I was grateful.
Last week I bought my chosen plan on line, which was really simple to do. Everything is clearly laid out and when I wanted to change location of the funeral home I’d first chosen, my email was answered immediately and my request was dealt with quickly. No fuss, no pressure, just what I wanted. Thank you.

The purchase of the funeral was easy. I would have appreciated a courtesy call from the staff thanking me for the business and also the everything is included is vague- first thing I noticed when I received the pack is it says embalming isn't included. I thought that was essential!...ermm...just first impressions

I met with Angie today at the chatham branch. She was amazing and explained everything in great detail and she really made me feel at ease and supported in my decisions.
Angie has made me feel very confident in the funeral process and preparations of my mums service and took away all my worries about it all.

Pleasant staff.The office is in a street-front position.

Very helpful and informative customer care. Excellent service, thank you.

Lovely staff.
Talked about everything to meet my wishes.
So easy to arrange.

Recommendation came from a friend. Staff at branch were very welcoming, appointment to set up plan arranged within a week, everything was explained fully and I was happy to go ahead.

It was polite and friendly along with being informative. However, the experience was disappointing when I got a copy of the plan sent to me by email. While everything was recorded in the office very comprehensively the paperwork sent via the email was the very basic information about myself. The forms sent via the internet resembles another application form. Does this mean I have to fill out all this information once again regarding my funeral requests. Sorry but you stumbled at the last hurdle.

Gordon was a really good sales man, made it comfortable with no stress or did he make us feel pressured into buying something we didn't want, he listened and advised what he thought would be suitable. In the end it was our decision, so pleased we had him.

Nice friendly staff. Explaining the whole process in easy terms. Competitive prices.

We met Amanda at the John Fairest funeral service Abbey Lane Sheffield.
From the moment Amanda opened the door we knew our loved one had directed us to her.
She was perfect to send our loved one on his final journey.
She introduced us to Steven who became our celebrant - both were so in tune to the needs required.
They both gave us time to talk, nothing was too much trouble.
We loved the way they listened & gave a slightly alternative farewell.
This funeral home was the most perfect place to trust your loved ones with……..sadly xx

AMANDA - JOHN FAIRCEST ABBEY LANE SHEFFIELD.
Thank you so much for your love & support xx

The person who advised me was professional and honest and went through all the pro's and con's of the plans available and I was not pressured at any time.

Excellent experience when arranging our direct cremation. Very personable lady who dealt with us. Thank you very much

Laura was a amnazing
She made us feel confortable from the start. She answered all our questions and was very knowledgeable.

The lady was very kind and considerate of our grief. Made all the paperwork easy to deal with. Answered all our questions.

Deciding on my funeral arrangements was carried out in an informative and respectful and professional manner.
Everything and every option was fully explained to allow me to make the choice that suited my needs.

Friendly warm welcoming and informative

The form was explained in detail and I had the opportunity for questions before I decided which plan suited me.

I wasn't rushed to make a decision.

Seemed simple and comprehensive to me.

Excellent phone call