Co-op Funeralcare Reviews 

5,798
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,443 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the staff members for being exceptionally compassionate, highly knowledgeable, and deeply supportive when guiding families through very difficult moments. Consumers also greatly appreciate the straightforward website and the simple online planning tools, which make organizing future arrangements much faster and entirely stress-free. Some reviewers were not happy with the overall customer care, noting repeated instances of poor communication, unresponsiveness from finance departments, and significant difficulties getting timely replies. A few individuals experienced frustrating delays when waiting for written responses or trying to sort out administrative details following their arrangements.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their warm welcome, empathy, and... See more

Service

Reviewers highlight positive aspects of service, noting that staff are very kind, efficient, and helpful in... See more

User experience

Users describe positive interactions with user_experience, highlighting that the online platform is very... See more

Customer service

Consumers find customer service to be positive and helpful, noting that representatives are professional,... See more

Website

Customers had positive experiences with website, finding the online process very straightforward and simple... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are brother and sister and we recently used Co-op Funeralcare on Huddersfield Road, Barnsley for our Mum's funeral. We met with the lovely Danielle there and she fully explained everything in detai... See more

Company replied

Rated 5 out of 5 stars

Joanne from the failsworth co op branch went all out to help us as a family she was very warm helpful understanding she explained everything as we said my partner who had sadly passed away wanted a di... See more

Company replied

Rated 5 out of 5 stars

I bought my plan online and the instructions were quite clear to follow. I could also nominate someone else to receive the information which is good as it lets someone else know that I have a plan in... See more

Company replied

Rated 5 out of 5 stars

We dealt with Brookfields Funeral care in Shakespeare St, Southport. From the beginning to the end we received the utmost respectful care for my sister, who passed and my family. The empathy and atten... See more

Company replied



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(5,798)

2,367 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well organised company

Well organised company, staff were excellent and everything was sorted out on the day

4 August 2026
Unprompted review
Co-op Funeralcare logo

Reply from Co-op Funeralcare

Great to hear, Jim! Thank you :)
^Mike

Rated 5 out of 5 stars

Nothing is too much trouble at Co-Op Funeralcare Hoylake

From the first moment I rang the bell at the Hoylake Co-Operative Funeralcare premises in Hoylake Wirral to appoint them to handle my late husband's cremation I felt comfortable and cared for. His wishes were respected and carried out professionally. I met Bernie and Diane over the last few weeks and found them kind and friendly. They willingly filled several small urns for me prior to returning the ashes to me to save me doing that task. I cannot praise them highly enough. Thank you.

27 July 2026
Unprompted review
Co-op Funeralcare logo

Reply from Co-op Funeralcare

We're extremely grateful for your kind words, Fiona. And I'm glad you were cared for. I hope you're holding up ok 💙
^Mike

Rated 5 out of 5 stars

Professional and courteous meeting

Very professional throughout the entire process. Everything was explained in detail with plenty of opportunities to ask questions and seek clarification. Friendly, courteous and sympathetic meeting.

6 August 2026
Unprompted review
Co-op Funeralcare logo

Reply from Co-op Funeralcare

I'm pleased to hear you found us friendly and courteous, Richard. Do let us know if there's anything else we can assist with. Take care,
^Mike

Rated 5 out of 5 stars

I needed to feel everything would be taken care of.

I needed to feel everything would be taken care of and was offered a few choices about how to do things, and given advice on how to choose. I'd already looked at their website anyway, so I knew what I wanted but the advisor gave me lots of insight into how these things work.

5 August 2026
Unprompted review
Co-op Funeralcare logo

Reply from Co-op Funeralcare

I'm glad you were given all the insight you needed, Catherine. Thank you for your review and for choosing us with your needs
^Mike

Rated 5 out of 5 stars

the co-op representative fully…

the co-op representative fully explained the funeral plans and the various options available in great detail. There was no pressure applied and plenty of time to consider and choose an appropriate plan, together with personal funeral service wishes.
No hesitation in recommending Co-op Funeralcare.
I found the costs involved very reasonable and compare well with other Companies.

6 August 2026
Unprompted review
Co-op Funeralcare logo

Reply from Co-op Funeralcare

Your recommendation is appreciated so, so much Helen. Thank you 💙
^Mike

Rated 5 out of 5 stars

Direct cremation easy to arrange…

Direct cremation easy to arrange online, most questions were answered in the help section. Took advantage of the Co-op member’s offer so saved some money.
Awaiting actual documents of plan but so far very pleased.

8 August 2026
Unprompted review
Co-op Funeralcare logo

Reply from Co-op Funeralcare

Thank you, Carl. I'm glad you were able to save some money with our offer. Do give us a shout if you have any further questions. We're always happy to answer them for you
^Mike

Rated 5 out of 5 stars

Outstanding Funeral Care - Kind, Compassionate and caring

We cannot thank CO-OP Funeralcare, Peacehaven enough for their care, support and compassion they provided to our family at the incredibly difficult and heartbreaking time when our father passed away in July.

From our first appointment with Sharon Bashford and Jane we felt comfortable and safe in their hands. They were kind, caring, compassionate and professional. Nothing was ever too much trouble for them.

Their attention to detail was exemplary. It comforted us to see that our fathers passing was treated with the highest dignity and respect and care that he deserved.

On the day of the actual funeral all the staff involved were exemplary.

Thank you from the bottom of our hearts for helping us through such a difficult time.

From

Jane, Tracy and Doreen


1 July 2026
Unprompted review
Co-op Funeralcare logo

Reply from Co-op Funeralcare

Thank you for your exceptionally kind words, Jane. I'd like to send my deepest condolences to you and your family for your loss. I'll make sure your feedback is passed on to the branch 💙
^Mike

Rated 5 out of 5 stars

easy as

Walk in the park

12 August 2026
Unprompted review
Co-op Funeralcare logo

Reply from Co-op Funeralcare

Thank you!
^Mike

Rated 5 out of 5 stars

Professional funeral planner

The funeral planner made me feel relaxed from the start, Pauline went through the process and explained exactly what was on the plan, plus a bit more.

31 July 2026
Unprompted review
Co-op Funeralcare logo

Reply from Co-op Funeralcare

Your review is greatly appreciated, Gareth. I'm please to hear you were made to feel relaxed and your plan was well explained
^Mike

Rated 5 out of 5 stars

Quick and easy to do

Quick and easy to do, received plan in post in next few days. Lady who assisted me on the phone was extremely knowledgeable and empathetic. Great client service.

3 August 2026
Unprompted review
Co-op Funeralcare logo

Reply from Co-op Funeralcare

We appreciate your kind words, Joanne. I'm pleased to hear you were shown the empathy you deserve and we could provide a knowledgeable service.
^Mike

Rated 5 out of 5 stars

Service provided was professional, helpful and efficient

Service provided was professional, helpful and courteous as I have always found Co-op legal services to be.
Staff member was knowledgeable,polite and used plain English when explaining the different funeral plans the co-op offers.
Many thanks

28 July 2026
Unprompted review
Co-op Funeralcare logo

Reply from Co-op Funeralcare

We really appreciate your kind words, Barbara. Thank you. I'm glad we could provide a knowledgeable and polite service 💙
^Mike

Rated 5 out of 5 stars

It was so lovely

It was so lovely. Donna explained everything to us about what we would like and how it would all happen. From taken care of us to looking after our family. Couldn't fault anything.
Thank you all.

4 August 2026
Unprompted review
Co-op Funeralcare logo

Reply from Co-op Funeralcare

Thank you for taking the time to leave these kind words, Lynn. It makes me happy to hear you and your family were taken care of 💙
^Mike

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look