Wouldn’t recommend for your business!! Train and flight tickets are always significantly more expensive (most recently had a ticket that was 3cx what it would cost me on Trainline) because t... See more
Company replied
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See what reviewers are saying
What should take one person an effortless 5mins, e.g. booking a train, always always always takes several hours and numerous emails involving several people spread over a few days. I can only book fl... See more
I was sent this page by a competing company during our evaluation process, Its was down to 2 suppliers, said TMC and Clarity. The company who sent me this as a "warning" made some bold claims, but aft... See more
Company replied
We call this company “Calamity” at work. Sadly I don’t have any supplier responsibility but if I did, Calamity would be gone. Too expensive, no idea of train options from my local station, hotel cho... See more
Company replied
Company details
Written by the company
Clarity makes business travel straightforward. We get our customers where they need to be, safely, efficiently, and cost-effectively. UK-based with global capability, our over 800 experts deliver the right service at exactly the right moment, we are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere. Our promise and values are one and the same: We listen. We adapt. We deliver.
Contact info
4th Floor, Broadhurst House, 56 Oxford St, M1 6EU, Manchester, United Kingdom
- 0800 7311 627
- hello@claritybt.com
- claritybusinesstravel.com
1.8
Poor
44 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Rude call centre staff
Rude call centre staff. I called from a hotel where they booked a guest in, and called out of courtesy to see when they would be arriving and I was relayed the rules of best western and how we shouldn’t be closing our doors at 10pm. Which we weren’t!! We simply wanted to let the guest know our evening policy. So rude and condescending
19 February 2023
Unprompted review
Worst travel company to deal with
Worst travel company to deal with.
Booked for a conference through clarity as part of work travel paid by the hospital. Hotel charged again as probably not paid by Clarity to them. Several emails and phone calls to Clarity and the hotel and not been sorted out by them even after 4 months. Disgraceful customer service.
7 February 2023
Unprompted review
Issues every time
I've had issues all three times I've used it. The website is painfully slow, buggy and non-intuitive and the customer service is tedious. The first time I used it they failed to send me my tickets (I was emailed a dead link) and only received them days before travel after multiple mostly futile emails where I was emailed back by a different person every time.
8 November 2022
Unprompted review
The worst travel booking system/portal I've ever encountered
The Clarity Go2Book system is terrible, more than 50% of the bookings I attempt to make can me made on the system due to some technical issue, and those tat do go through often go wrong after the booking is made. Avoid Clarity and their Go2Book system at all costs!
29 April 2022
Unprompted review
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