I was trying to book the last minute train ticket, which i could not complete by myself probably due to the payment revision process? However with the help Pharaoh, all things went super smoothly! Tha... See more
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Review summary
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Diana. She kept on going on a pretty tough problem caused by United canceling a flight due to a general strike in Portugal. The strike was known about 7 days earlier but United only canceled very sh... See more
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Mercy Coleman gave first class customer service when we were struggling to get a colleague home from China at short notice. She was so professional and swiftly provided options and resolved the travel... See more
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The company got back to me in very short time immediately after my travel request was approved which to me demonstrated commitment to support. Upon sharing my travel details, the team was able to s... See more
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Company details
Written by the company
For those who undertake Academic travel, Humanitarian travel or Faith-based travel, we want their focus to be on delivering their mission rather than managing logistics. The problem is that badly managed travel is costly, complex, light on duty of care and environmentally damaging. Our mission is to provide safe and sustainable travel, whilst reducing cost and complexity for those who travel to do good. Founded in 1980, Key Travel is the world’s largest travel management company (TMC) exclusively dedicated to academic, humanitarian and faith-based travel. We’re based in the UK, US, Canada, France, The Netherlands, Belgium, Italy, Switzerland and Africa and serve 5000+ customers. We take away the headache of travel management, so that our customers can dedicate more of their resources to making a difference and we deliver this better than any other TMC by providing: - Over 40yrs of expertise in reducing the cost, complexity, risk and carbon impact of not-for-profit travel - Sector-specific proprietary and award-winning technology - The largest portfolio of specialist not-for-profit fares (not publicly available). - The most advanced risk management and travel de-carbonization tools available globally - A culture of compassion and service with a committed worldwide team with an average tenure of 8yrs
Contact info
9th Floor St James Building, 61-95 Oxford Street, M1 6EJ, Manchester, United Kingdom
- hello@keytravel.com
- www.keytravel.com
4.6
Excellent
805 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Quick and competent response and support
16 April 2026
Reply from Key Travel
Thank you for the review Marcin! We are happy to hear about your experience with us.
not recomended at all
not recomended at all. we have in the organisation and booking throught them is nightmare and price are much more expensive . they do not allow to block the price and the request approval is taking complex steps.
15 April 2026
Unprompted review
Reply from Key Travel
Thank you for taking the time to share your feedback. We are sorry to hear that your booking experience has been frustrating.
We understand how disappointing it can be when prices change while you are waiting for approval. The approval process is set by each organisation’s own internal travel workflow, and we are not able to bypass it. This means we can only confirm a booking once approval has been received.
Airline fares are dynamic and can change in real time based on demand and availability, so unfortunately we cannot guarantee that a fare will remain the same while approval is pending. We appreciate that this can be frustrating for travellers.
In terms of pricing, the lowest fare is not always the best overall value. In many cases, more flexible fares can help avoid additional costs later, such as change fees, cancellation charges, or the need to rebook at a higher price if plans change. They can also provide more support if travel is disrupted.
We also offer specialist fares that can include benefits such as discounted like-for-like rates, longer holding periods, lower change or cancellation fees, fewer restrictions, and in some cases additional baggage at no extra cost.
We are sorry that this was not a better experience for you. If you are happy to contact us directly (hello@keytravel.com) with your organisation name and your email, we would welcome the chance to understand which part of the approvals process is causing you issue. We can take that information and review with your organisations travel programme manager to see if there are any improvements that can be made.
Anita is helpful and patient and…
Anita is helpful and patient and knowledgeable. That’s very reasssuring.
15 April 2026
Reply from Key Travel
Thank you for sharing this Gail. We are pleased to know Anita was able to help with your booking. We'll be sure to pass your comments on to both Anita and her manager.
Key Travel Platform: Simple Booking with Great Value
Booking flights on the Key Travel online platform is quick, simple, and convenient. Airline flight tickets are generally cheap because humanitarian and other flight quote packages are available.
14 April 2026
Reply from Key Travel
Hi Chioma. It is great to hear about your experience booking your flights via our Online Booking Tool. We are so pleased you are finding the benefit of our Humanitarian fares. Not sure if you know, but we pioneered the very first specialist humanitarian airfare back in the 1980's!
Jimish provided excellent customer…
Jimish provided excellent customer service for the complexity of my flight.
7 April 2026
Reply from Key Travel
Hello Salman. Thank you for letting us know about your experience and the excellent customer service you received from Jimish. Great to hear feedback like this. We'll be sure to let Jimish and their manager know.
Reply from Key Travel
We appreciate you letting us know that you found our responses to be efficient and quick. Thank you for sharing Stellamaris!
My experience was very easy
My experience was easy, I received regular communication and guidance on each step in the booking process
4 April 2026
Reply from Key Travel
Hi. We are so pleased to hear about how easy your experience was and that you were kept informed and given guidance to ensure a smooth booking experience. Thank you for sharing this!
This was my first experience with the…
This was my first experience with the Oxford staff of KT. They were efficient and helpful.
2 April 2026
Reply from Key Travel
Hi Ala, thanks for sharing about your first experience with Key Travel. We look forward to supporting you with your next trip.
Ease of use.
4 April 2026
Reply from Key Travel
Thanks Frances, we appreciate you taking time to leave a review.
Customer service was very helpful
Customer service was very helpful. The Agent was very professional and a real warm human voice on the other end of my call. I was very impressed.
3 April 2026
Reply from Key Travel
Hi Gloria, thank you for your review. We feel it is important to always have the option of speaking to one of our in-house agents and are glad they were able to assist you.
Fast and easy
The web-based booking didn't work for me. But, asking directly the assistance of the staff to help me find the most suitable itinerary is the best way to find what you are looking for.
31 March 2026
Reply from Key Travel
Hi Abner, sorry you were unable to finalise your booking online. We are pleased, however, to hear that our offline consultants were able to support you and find you a suitable itinerary.
Reply from Key Travel
Thank you Housseini, glad to hear about your experience. Thank you for sharing.
Have used Bianca at Travel Key a few…
Have used Bianca at Travel Key a few times always thought they were amazing in the last month when our flights were canceled due to the war in the Middle East Bianca Shane and all the team worked tirelessly over the long weekend to find us flights so that we didn’t miss our cruise which was awesome Bianca Shane and the team have successfully secured our flights home I cannot recommend them highly enough
2 March 2026
Unprompted review
Reply from Key Travel
What a lovely review to read, thank you Dorothy. We will be sure to share this with Bianca, Shane and the team. It's always great to hear this kind of feedback.
Reply from Key Travel
Thanks Isaac, glad to know you received the support you needed and in a timely manner.
Reply from Key Travel
What lovely words to hear about your experience Alessandro! Thank you for sharing.
It was really good and easy to use
It was really good and easy to use. Plenty of options
27 March 2026
Reply from Key Travel
Hi Kate, great to know you found plenty of options to support you in the booking process. Thanks for sharing with us!
Exceptional service with booking…
Exceptional service with booking process by staff especially Anita, and outstanding turnaround time!
28 March 2026
Reply from Key Travel
Thanks for this wonderful review Sola, we love to hear about it when our consultants provide such great support.
The representative was very responsive…
The representative was very responsive and secured my flight option within a short amount of time
25 March 2026
Reply from Key Travel
Glad to hear our reservations team were able to help you with your booking in a quick time. Thanks for letting us know Jibrin.
very professional and customer firendly
25 March 2026
Reply from Key Travel
Thank you Malgosia, we are pleased to hear about your experience and how professional and friendly you found our reservations consultants.
How my travel arrangements were made…
How my travel arrangements were made quickly, after I missed my flight due to train delays.
24 March 2026
Reply from Key Travel
Hi George, sorry to hear about your missed flight. We are sure that was a very stressful situation to find yourself in and we are glad to have been able to assist you. Thank you for leaving us your review.
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