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Al Muqadas Travel Uk Reviews 

14
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TrustScore 4 out of 5

4.1

Travel Agency
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Company details

  1. Travel Agency

Written by the company

Al Muqadas Travel provides trusted Hajj and Umrah travel services across the UK. We focus on delivering well-organised, reliable, and comfortable pilgrimage journeys, ensuring every detail is managed with care from start to finish.

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4.1

Great

TrustScore 4 out of 5

14 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(14)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

I booked hotel with them .it was very…

I booked hotel with them .it was very convenient starting from booking till end .all went smoothly. They take long to reply but get the job done in the end. Thank you
Ayesha and talha I dealt with both are absolute stars.

17 July 2026
Unprompted review
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Reply from Al Muqadas Travel Uk

Thank you so much, Amber, for your wonderful review! ⭐️
Your kind words mean a lot to the whole team. We’ll make sure Ayesha and Talha know how much you appreciated their support. ❤️

Thank you once again for choosing Al Muqadas Travel, and we look forward to assisting you again in the future!

Warm regards,
Al Muqadas Travel

Rated 5 out of 5 stars

I booked my Umrah with this company

I booked my Umrah with this company, this is one of the best journey, hotels near to Haram, visa processing to transportation everything is well.

And thank you for the guide, they guide me how to perform Umrah, thank you for everything. May Allah bless you. Insha'Allah.

15 July 2026
Unprompted review
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Reply from Al Muqadas Travel Uk

Dear Hassan Ali,

Thank you so much for your wonderful 5-star review. We are truly delighted to hear that you had a smooth and memorable Umrah journey with us.

It means a lot to know that you were satisfied with the hotels, visa processing, transportation, and our guidance throughout your pilgrimage. Providing a comfortable and stress-free Umrah experience is always our top priority.

May Allah (SWT) accept your Umrah, grant you countless blessings, and invite you back again soon. Thank you for choosing us and for trusting us with your sacred journey.

JazakAllahu Khair and we look forward to serving you again. 🤲🌹

Rated 1 out of 5 stars

Booked an Umrah package with Al Muqadas…

Booked an Umrah package with Al Muqadas Travel (affiliate of Times Travel Ltd, ATOL 74904) and paid £599 into their corporate NatWest account.On 25 June, they claimed my flight was cancelled. It has been nearly a month and they refuse to refund me. The agent (Ayeesha) stopped replying properly and deleted their bank details from our chat.I have launched a formal police case with Action Fraud and a fraud claim with my bank. They only refunded me after I dropped a negative review here, after which they kept begging me to remove the review. Do your due diligence before travelling with them.

8 June 2026
Unprompted review
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Reply from Al Muqadas Travel Uk

We are sorry that you were disappointed with your experience.

We would like to clarify that your refund has already been processed. Although we had not yet received the refund from the airline, we chose to issue your full refund from our own company funds to ensure you received your money as quickly as possible, rather than asking you to wait for the airline's processing time.

Your refund was completed within one day, demonstrating our commitment to resolving the matter promptly and providing the best possible customer service.

For complete transparency, we will also attach the refund receipt, which was already sent to you previously, as confirmation that the refund has been successfully processed.

We understand that flight cancellations can be frustrating, and we appreciate your patience throughout the process. We respectfully ask that you update your review to reflect that your refund has now been successfully processed.

Refund Reference : 639177
Payment Amount : 599GBP
Recipient Name : Aminat Yusuf
Received by Recipient's Bank : 19th Jul 2026 , 17:06PM

Thank you, and we wish you all the best for your future travels.

Rated 5 out of 5 stars

Team provides excellent services

Team provides excellent services, are always helpful and help you with any inquiries or questions regarding the trip and services. I highly recommend them!!

16 July 2026
Unprompted review
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Reply from Al Muqadas Travel Uk

Dear Mahanur,

Thank you so much for your wonderful 5-star review and for recommending Al Muqadas Travel.

We are delighted to hear that you found our team helpful and responsive throughout your journey. Providing excellent service and ensuring all our customers' questions and concerns are addressed is always our top priority.

Your kind words and recommendation mean a great deal to us and motivate our team to continue delivering the highest level of service.

We look forward to assisting you with your future travels. May Allah bless you and accept your Umrah.

Kind regards,
Al Muqadas Travel Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Huge thanks to entire team for the smooth process.
Especially ayesha who helped me every step of the way.
Thanks again

10 July 2026
Unprompted review
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Reply from Al Muqadas Travel Uk

Dear Abdullah,

Thank you so much for your wonderful 5-star review. We truly appreciate you taking the time to share your experience.

We're delighted to hear that you had a smooth journey and that our team was able to meet your expectations. A special thank you for mentioning Ayesha—she will be pleased to know her support and dedication made a positive difference throughout your journey.

It was our pleasure to assist you, and we look forward to serving you again in the future. May Allah accept your Umrah and bless you with many more opportunities to visit the Holy Lands.

Kind regards,
Al Muqadas Travel Team

Rated 5 out of 5 stars

Great services from Talha

Great services from Talha
I was afraid with the negative reviews and a new company but he just took 1hour after the payments and booked everything for me even though I called to airline and hotels and they said my reservation are well confirmed
Amazing customer services from the guy
Gonna give him more business in future
Thank you for everything

15 July 2026
Unprompted review
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Reply from Al Muqadas Travel Uk

Dear Kaisar,

Thank you for your wonderful 5-star review. We're delighted to hear that Talha provided you with fast, reliable service and that everything was confirmed smoothly.

Your trust and kind words mean a lot to us. We look forward to serving you again soon, In Sha Allah.

Kind regards,
Al Muqadas Travel Team

Rated 5 out of 5 stars

Excellent services recieved from ayesha

Excellent services recieved from ayesha
Process was hassle free everything that they committed they provided me as well
Will recommend them as well

15 July 2026
Unprompted review
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Reply from Al Muqadas Travel Uk

Dear Haider,

Thank you for your kind review and recommendation. We're delighted to hear that Ayesha made your experience smooth and hassle-free. Your support means a lot to us, and we look forward to serving you again.

Kind regards,
Al Muqadas Travel

Rated 5 out of 5 stars

Excellent services i got from this…

Excellent services i got from this company
Basically when I was booking with them I was very concerned but they handled my query and sorted out every single concern
And services that I got in makkah and madinah was truly amazing and wonderful whenever i will go definitely i will use you guys and recommend others
Thank you so much for everything jazakallah and appreciated

15 July 2026
Unprompted review
Rated 1 out of 5 stars

I'm writing thisUnfortunately, my experience was very disappointing. After taking my deposit, Communication became very poor, and it was extremely difficult to Get responses. Following my payment, I w

Unfortunately, my experience was very disappointing. After taking my deposit, Communication became very poor, and it was extremely difficult to Get responses. Following my payment, I was informed that additional charges would apply, which I was not expecting.
Based on my Experience, I would advisE others to be cautious and makesure they have all costs and terms confirmed in writing before proceeding with a booking.
Kindly aware of these scammers

23 June 2026
Unprompted review
Rated 4 out of 5 stars

First time Umrah

First time Umrah, sister Aiza organised everything for me, I was very pleased with how professional she was and she called me every few days to check on how I was getting on, thank you Aiza and may Allah rewards you.

14 June 2026
Unprompted review
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Reply from Al Muqadas Travel Uk

Dear Ali,

Thank you for your wonderful review. We are truly grateful that you chose us for your first Umrah journey. We're delighted to hear that Aiza was able to support you throughout the process and ensure everything went smoothly.

Your kind words and heartfelt prayers mean a great deal to our team. We look forward to serving you and your family again in the future, In Sha Allah.

Kind regards,
Al Muqadas Travel

Rated 5 out of 5 stars

Very good service and friendly I…

Very good service and friendly I recommend to everyone go to her name is (ayesha) always reply quick anytime u want

17 June 2026
Unprompted review
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Reply from Al Muqadas Travel Uk

Dear Akar Qadr,

Thank you for your wonderful review. We are truly grateful that you chose us for your first Umrah journey. We're delighted to hear that Aiza was able to support you throughout the process and ensure everything went smoothly.

Your kind words and heartfelt prayers mean a great deal to our team. We look forward to serving you and your family again in the future, In Sha Allah.

Kind regards,
Al Muqadas Travel

Rated 5 out of 5 stars

Great experience with al muqadas travel…

Great experience with al muqadas travel
Everything was perfect and On time. Whenever i want some help or any kind of query or question the staff specially Sister Ayesha she was very humble person and always answered my questions within like 4 to 5 minutes .

12 June 2026
Unprompted review
Al Muqadas Travel Uk logo

Reply from Al Muqadas Travel Uk

Dear Talha,

Thank you for your wonderful 5-star review. We’re delighted to hear that you had a great experience with Al Muqadas Travel and that everything went smoothly and on time.


Your kind words and trust mean a great deal to us. We look forward to serving you again for your future travels, In Sha Allah.

Kind regards,
Al Muqadas Travel

Rated 5 out of 5 stars

A lovely experience, thank you

I planned to travel for Umrah at a short notice prior to Umrah visits being paused prior to Hajj. Almuqadastravel was excellent for curating a 5 day package ( air travel , hotels and visa in Makkah and Madina) for me within a couple of days at a competitive price. I must commend Ayesha, their representative, as a person to go to, updating and reassuring me about the visa and hotel arrangements. She also sent me intermittent messages during my visit, checking how things were going. This made it a very personalised service. I gave her some feedback on more information to be available on different ways to travel when in Saudia, different terminals in Jeddah, travel arrangements between both terminals as different flights arrive at different terminals distance apart and to offer exact info regarding walking distance from hotel to women praying areas. She took it on board. I have found working with this agency and particularly Ayesha a pleasant experience and shall try them again. I highly recommend their service.

8 April 2026
Unprompted review

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