First Travel Solutions Reviews 12

TrustScore 2 out of 5

1.9

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Company details

  1. Tour Operator
  2. Taxi Service
  3. Travel Agency
  4. Travel Aggregator

Information provided by various external sources

Welcome to First Travel Solutions, a division of FirstGroup your number one source for the supply of managed passenger transport available throughout the UK. We are dedicated to giving you the very best service with a focus on quality, safety, reliability and value for money. We provide managed transport solutions to many of the UK’s FTSE top 100 companies transporting over 1 Million customers every year.


Contact info

1.9

Poor

TrustScore 2 out of 5

12 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Rude attitude of drivers.

I had the misfortune of using this operator to commute to work at Amazon FC Ridgemont. The drivers' rude attitude toward passengers is such that I strongly advise against using this carrier's services by anyone with a sense of well-being.

10 December 2025
Unprompted review
Rated 1 out of 5 stars

Shocking company

Shocking company, don’t care about the customers, only about money, and from what I have heard awful to their staff

7 August 2024
Unprompted review
Rated 1 out of 5 stars

First Travel Solutions - Avoid

Poor organisation for the 2024 Silverstone F1 GP, most staff rude and unhelpful, insufficient number of vehicles serving the public from MK Central train station recommend finding alternatives even if more expensive, doing this will avoid delays to the track and maximising the time at Silverstone!

7 July 2024
Unprompted review
Rated 1 out of 5 stars

Absolute disgrace

Absolute disgraceful people employed. They think it's acceptable for their staff to not care when a train passenger is being pursued by a violent partner. This young lady only got home safely thanks to the quick thinking coach driver.
Bigots in uniform. First - Hang your head in shame!!!

5 February 2023
Unprompted review
Rated 1 out of 5 stars

Terrible company

Terrible company, the bus is never on time or not arriving at all, buses are dirty and smelly all the time, the drivers are rude and unprofessional, this company does not even deserve 1 star

29 November 2022
Unprompted review
Rated 2 out of 5 stars

Bad experience

Originally, I give a five star rate, then I change three star. Now I reduce it again to two star because at least I appreciate the operator who is Mohammed Ali. He is polite and professional although he didn't really fix the problem.

10 April 2022
Unprompted review
Rated 5 out of 5 stars

Refund

Requested refund for a untravelled ticket was processed very quickly.

11 January 2022
Unprompted review
Rated 1 out of 5 stars

This company does not even deserve 1…

This company does not even deserve 1 star. Morning service is terrible The bus is never on time or not arriving at all. .The application is not needed because you can hardly see the bus approaching the bus stop. It is like playing roulette !!!!!

11 January 2022
Unprompted review
Rated 1 out of 5 stars

Dont buy tickets

Its worse then bad,need to buy online ticket and its avaible just 2 hours,even if the bus is late or doesnt come at all.

5 January 2022
Unprompted review
Rated 1 out of 5 stars

Very Unreliable Company

Very Unreliable Company
You work hard with them and just for little thing they forget all your favours and hardwork.....really disappointed by their behaviour.

3 November 2021
Unprompted review

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