BCD Travel Reviews 57

1. If I have to hear the phrase "we are trying to locate a travel professional" one more time in that disembodied voice I may well snap. Lol

2. When you finally get someone they are often (not always) work avoidant and want you to self service. Trust me if I could have I would have. Calling you sux.

3. If you need to escalate? Forgetabouit. You will never hear back.

This has been the worst travel experience I have ever had. I would give 0 starts if I could.

Firstly, there was a two week back-and-forth email ordeal to book a simple business-class ticket. The level of unprofessionalism was unheard of.

Then, I was denied boarding on a confirmed long-haul business-class flight because BCD Travel failed to issue my ticket.
I arrived at the airport with a confirmed itinerary and airline check-in emails from BCD.

At the counter, I was informed no ticket had ever been issued and the booking had been cancelled from the agency side. There had been no warning that the ticket was not finalised. The flight was full. I was not permitted to travel.

I contacted BCD’s emergency line from the airport and was told this was an internal error. Subsequently, BCD charged my card three separate “out-of-hours” service fees for the call required to correct their mistake - including two transactions carrying the same reference number. Reimbursement has so far been refused.

This was the most stressful, disappointing travel experience of my life.
It goes without saying I do not recommend them, and will avoid ever dealing with them ever again.

I am writing this review based on my personal experience as a former employee in Tokyo.

During my time with the company, I consistently delivered strong performance and was committed to my role. However, when I raised concerns about unprofessional behavior, I felt that my concerns were not handled with care or accountability.

After I left the company, I became aware that my personal information was being searched online and discussed openly in front of other colleagues in the Tokyo office. This made me feel uncomfortable and exposed, especially as a former employee with no professional relationship remaining.

What disappointed me most was not a single incident, but the overall lack of empathy and responsibility when concerns were raised. Rather than addressing the behavior itself, responses focused on minimizing the issue.

I am grateful that I have since moved on to a healthier work environment with supportive management. I hope the company reflects on how employee concerns are handled and how professionalism is upheld, both during and after employment.

We responded to a proposal from this company with a quote and followed up when we didn’t receive confirmation. After the scheduled date had passed, we reached out again to ask whether the project had been cancelled or postponed.

Only then did we receive a reply claiming that no response had ever been received from us and that they had already moved forward with another provider. This was surprising, as we had replied in a timely manner and had made efforts to follow up.

Unfortunately, this miscommunication gave the client the impression that we had failed to respond, which unfairly damaged our reputation. It's disappointing to see a lack of accountability and professionalism in handling communication.

I need to use BDC travel for booking my trips for the University I work for. This makes the travelling so much more expensive that I almost can't afford the field-trips I am doing with my students.

Evie from BCD travel is extremely rude, cancelled my return leg of my flight as I had to change the outbound one last minute and told me to figure it out how to get home myself. Really rude staff.

Absolute worse. So many corporations use them - they have too many clients, are always short-staffed, know nothing outside of what anyone can easily do themselves online (meaning lacking creativity for complex trips), charge for every single contact even if you contact them to correct their mistake or information is missing from the booking site. I will never understand why companies keep using this terrible agent. Good luck getting anyone to answer the phone or respond to emails. Again, they are just overwhelmed and cannot handle the capacity of clients they have. I have experienced this at multiple companies.

Absolutely hopeless. Avoid if you are a corporate client

07.04.2025
BCD is absolutely the worst I have experienced in 20 years. I travel 70 days a year on business. BCD is top scorer for poor service, this is not my first problem with this travel agent
I must say all trips are booked in Business class,
all companies can miss a flight, and this one due to technical errors. This happens to all companies.
I contact the local BCD office in MDE airport their employee / could not help (no employee who could speak English / but via Google Translate, was asked to call the hotline, which was answered with that I should call within normal office hours. 08 to 17, which I then had to wait for the clock to be 08.
and there I was told that because BCD's own travel agents have booked my trip in 2 different booking numbers, I lost my connecting trip due to "no show" and had to buy a new ticket myself, even though the error lies with BCD Travel.
really bad customer service

Terrible customer service.
Booked a flight over the phone and the agent asked me to reply to an on coming email to confirm.

It turns out the price quoted on the email was different to the one agreed on the phone - and now there's an excess of £530 which i am expected to pay without agreeing to it.

when in contact (another agent) said it was my fault for replying and trusting the phone agent.

Customer Service do not exist for emergency. No number available or provided in their automatic replies.

One of the benefits of using a travel agency should be the ability to contact them at any time for assistance with various situations that may arise – without having to pay extra for the phone call. This is not the case with BCD.

Hopeless booking system! No speed, no flexibility & lots of disruptions. Sadly my workplace use it so I have to deal with it a lot. Imminent risk of severe mental health issues using it.

Possibly the worst travel company I've had the dealings with!

As company policy we have to deal with Bcd, which can be hit and (mostly) miss. They over charge most of the time. Add fees for everything and quite often cancel trips without notification.

If you are a large corporate looking for a travel company, i would strongly recommend swerving around this one!

Worst customer service ever!!!!!! They either need new employees or do some training! Everyone seems lazy doing half work which causes so many conflicts and errors! And this happens ALL THE TIME with them!

Whenever I need extra support next to the company tool Concur, they are very quickly to respond and give me great advice. I used to work more with them but the Concur system works pretty good. So all in all when I need their advice they are there for me and offer timely service.

BCD travel overcharged me for a flight then when I questioned it told me 'the price had changed' & that they couldn't be held responsible. I was able to send screenshots proving this was incorrect, at which point they said 'the customer care team' would look into it (the customer service rep refused to give me contact details & no one ever contacted me or fixed the issue). I tried following up via email & calling several times & was led through a phone maze & ultimately hung up on. Good thing they specialise in corporate travel because people would be irate if they were personally overcharged - would be so much easier to deal directly with the airlines.

A total joke and frustrating, painful waste of time. I have had to deal with them because my employer use them. Critical mistakes in my flight ticket that only added stress prior to a flight and causes repeatedly waste of time. In addition, I was booked with a budget airline, the airline website lists the tickets price around 80 pounds but the BCD bill came for over 500 pounds. Yes.. amazing. They cannot even care to include with the e-ticket details of the baggage restrictions, only "be prepared, airlines may charge differently for baggage". I would be embarrassed to work for this company - a joke!

Apparently my feedback is valuable to you. CLEARLY NOT. The company continues to stuff up. Not knowing if flights are booked until the day prior. Currently have 7 flights required for work only have details of 5. Continue to book hotels in the wrong name. Not putting frequent flyer details on bookings so can’t book in via the app. This is what my husband deals with regularly. As a casual employee I have to work my shifts around his schedule that he gets last minute. Your service is appalling and if other companies ran their business like this they would be out of business.

You have to recheck everything, dates, location and prices as they make SO many mistakes. Waste of time using this service…
The staff on the phone are friendly though.