Clarity Business Travel Reviews 

Utterly terrible company. Almost every time I book there is an issue - I have had tickets booked for wrong destination when booking over the phone (because the website is playing up) or on two occasions tickets not issued at all due to technical glitches (often resulting in having to pay inflated prices at a later date). Most recently I couldn't book a multi-leg ticket, hours of productive working time wasted on the phone. To change a flight we have to fill in an email form, and wait days for a response - hilarious throwback to the 1990s. Similar task on an airline website or modern travel company would take 5 minutes.

How on earth this company has become the provider for big businesses in the UK I have no idea. Their system is a nuisance to fight through to get the flights you want. It'll favour ridiculous multi stops and layovers, and still be more expensive than booking direct with airlines on better flights. If your business wants to use a travel agent then avoid Clarity, I guess they picked that name for the irony

Absolute and utter despicable garbage of a company. I don't know how these people have become the way for UK organisations to make business trips. The prices quoted on their websites far exceeds anything that can be found by a simple google search online. Then you have to fight with the whole system just to get the flights/hotels you need wasting precious days and hours. I hate this company so much! Please I hope you go out of business!!!!

Every time I make a booking have to fill out the same details across multiple trains, hotels etc booked even if it's for the same person with one PO.. Train bookings don't allow/have certain routes.. If you want to go back on yourself in the basket to check what you have all progress gets wiped out.. Customer service provides no suggestions on how to solve problems and the list goes on... all for an insanely inflated price!

our uni have bought into this, wasted many many hours sorting out faulty and wrong hotel and train tickets, every single booking has gone wrong that takes hours to sort, do not use!!!!

What should take one person an effortless 5mins, e.g. booking a train, always always always takes several hours and numerous emails involving several people spread over a few days. I can only book flights operated by airlines based in the US (I live in the UK). I cannot book European trains or international hotels. Prices are expensive compared to other websites. I can only think universities use the company to try and stop their staff travelling.

Absolutely awful. It is appalling that UK universities use such poor service. They offer a limited range of hotel and flight options at very high prices, along with a malfunctioning map view to locate hotels. Furthermore, there are unexpected errors in EVERY booking. This situation necessitates contacting their unhelpful agents, who refuse assistance if called too early, on bank holidays, or outside office hours, resulting in hours of waiting on hold. Academics' time should not be wasted on such nonsense.

One star only because I could not give 0. The worst business travel provider my company could pick.

This company is a scam!! Don’t use them

They booked wrong ticket dates for me in spite of a correctly submitted request. Turned up at the railway station and had to use my personal card to purchase last minute tickets.

It is impossible to claim expenses through their system. They keep rejecting claims for invalid reasons. At first I thought this was careless or deliberate, but now I have an impression that I talk to a chatbot and not a very good one at that.

Poor booking website and lack of booking details terms and conditions (after purchase).

Disorganised arrogant and have no respect for their suppliers!

Slow service and no sense of urgency at all. They have cost people to lose out on cheaper flights due to their inefficiency. AVOID AT ALL COSTS.

Terrible company - but my organisation will not refund travel or accommodation for business trips if we do not use Clarity, so I am forced to use it, even though I despise it.

It is not value for money, I often find cheaper prices online.

The customer service is slow so despite having a price matching process, they do not respond.

The mobile apps are a joke - you can't access your e-tickets for travel until 24hours before you are due to travel, so if you want to check that you have them electronically, and were'nt meant to collect them from a ticket office, you can't until you are basically supposed to travel.

I don't know how this company is till in business. We book by email rather than the website. It is expensive inflexible ignores customer requests and irony of ironies has now placed us on stop for allegedly unpaid bills.

Awful experience, website is super slow and crashes constantly. Wish my university used different company!

Awful system which crashes constantly and shocking customer service!
Wish my company would change!

Worst booking system ever! The website is crying out for a UX designer it is awful the call centre doesn't pick up straight away and the hold music they play is awful.

Yet again, an awful experience of clarity travel which I am forced to use by my university. An error message that they can't remove. Then hung up on. God knows how I am going to make my booking. 90 minutes wasted already.