Arden University Reviews 1,308

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. Reviewers often mention feeling listened to and supported, with staff members going above and beyond to resolve issues and provide guidance. However, some people were dissatisfied with the response times, noting delays in resolving issues and receiving replies to emails. A few other people also felt that the service was unsupportive, citing issues with account suspensions, difficulties navigating platforms, and a lack of assistance from administrative teams.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting the helpfulness and professionalism of... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise specific support agents like Julie B,... See more

Response time

Customers had ambiguous experiences with response times. While some reviewers praised quick responses, with... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers express dissatisfaction,... See more

User experience

Users describe ambiguous interactions with user experience. Many reviewers found the online learning platform... See more

Based on these reviews

Rated 4 out of 5 stars

I received aid from Teesha on my last interaction with student support department. She answered promptly and with helpful information regarding my concern. I give 4* just because is taking a lot of ti... See more

Rated 5 out of 5 stars

Gabrielle King was outstanding throughout. She took ownership of my case, liaised with the Registry, and secured the release of my elective, even during mid-semester. Her updates were prompt and clear... See more

Rated 5 out of 5 stars

I had such a wonderful experience! LASH helped me, she went above and beyond to make sure I got exactly what I needed. She was patient, kind, and incredibly knowledgeable — you can tell she truly care... See more

Rated 5 out of 5 stars

An amazing team, very friendly and happy to help. Each time I visited student desk with any problems. I had been facing throughout the academic year from advise on submissions, encouraged me to eng... See more

Rated 1 out of 5 stars

Unfair account suspension/ What a scam university. they suspended my module due to 25 pound after they already collect the first payment from student finance . this university is a scam at all th... See more

Company replied

Rated 1 out of 5 stars

Website is not good. Admin team do not help, student support is not Supportive. To many errors with registering on modules, go to a different University. Do not bother. Turned a very exciting prospec... See more

Company replied

Rated 5 out of 5 stars

Freddie was really kind and helpful and help me resolved the timetable.I had issues with the morning lessons due to my work as well and I found a quiet challenging attending to lessons and he straigh... See more

Rated 5 out of 5 stars

Joyce has helped me multiple times before, always caring and very attentive. I had troubles sorting out something about my timetable and when she picked up the phone today I recognised her voice and... See more

Rated 5 out of 5 stars

I have had health problems this semester and Joyce Gerald has been amazingly overwhelmingly helpful, supportive and encouraging. Out of 10 she would receive an overwhelming 11. She has been an amazi... See more

Rated 5 out of 5 stars

Mandy, an Arden Student Hub Advisor has been helping me with my query regarding my course. She has been so supportive and communicating with me every step of the way. As a distance learner it can be... See more

Rated 5 out of 5 stars

I receive great support from one of the student support work staff called Lea .She was exceptional on service and really settled me and put my mind at ease by remaining calm and collected.I have to sa... See more

Rated 1 out of 5 stars

I have been attempting to reach the Arden credit control team for two weeks. I have sat on hold for god knows how long. I've sent email after email to only be ignored and instead threatened with legal... See more

Company replied

Rated 5 out of 5 stars

Due to a number of system changes, it has been stressful to navigate the eVision platform to register courses I need to progress with for my degree. This has honestly caused me a lot of stress, e... See more

Rated 5 out of 5 stars

I needed support / advice, couldn't find it on the online portal as I am a new student. I got in touch by email and was expecting a response in a day or two, but I was surprised to get a quick respons... See more

Rated 5 out of 5 stars

Wendy was kind, proactive and hugely encouraging. She gave me lots of tips and resources and helped me prioritise my wellbeing as part of my success journey. A real anchor for my success, and a lovely... See more

Rated 5 out of 5 stars

Julie B in the Student Support team made my query manageable. Gave me the information I needed without overwhelming me, making my net steps clear.

Rated 1 out of 5 stars

I am an online student. How can you know that the experience is going to be absurd in the 14 days money back guarantee. I tried to withdraw but the refund team says they will not refund me the money... See more

Company replied

Rated 5 out of 5 stars

I was left behind on assignment contacting Ananya at Arden University Leeds Student Hub Leeds campus took a load of stress of me which was effecting me mentally , causing problems in my family l... See more

Rated 5 out of 5 stars

Had good assistance when I couldn't access my MFA because I lost my phone. On deadline day, Suganya was really helpful and prompt. Within 7mins, I accessed my ilearn and email account and was able to... See more

Rated 5 out of 5 stars

Wendy LO is my succes coach. During our sessions she kept me motivated in continuing to be focused on my goals. She is very organised and always advised me to prepaire for my future. I can recommend... See more

Rated 5 out of 5 stars

Wendy from the Student Success team is amazing. She is very helpful, patient and ready to help. She coached me to be more organised and to balance my workload and ask for help when needed. This ye... See more

Rated 5 out of 5 stars

Hi, I am a distance learning student at Arden awaiting the results from my dissertation submission in October 2025. I feel a great sense of accomplishment for actually being able to complete the pap... See more

Rated 5 out of 5 stars

I spoke with Adam today .he's such a helpful person ,he helped me to sort out my problem. He's such a great person and explain me very well. I was struggling in my transfer but he resolved my issue he... See more

Rated 5 out of 5 stars

My experience with Arden University has been as good as it can get! I was struggling with managing work/personal life and circumstances and has been falling behind on my studies. Fortunately, I got in... See more

Rated 5 out of 5 stars

Lash has been very helpful despite my situation. Although student support are busy, she has found the time to help me with my personal circumstances and she has been helpful over the phone too. I rea... See more

Rated 5 out of 5 stars

Nabila has been an excellent advisor to me, I am so happy that I decided to make this phone call and Nabila was able to clarify my concerns and questions, she was patient, I am so grateful and I like... See more

Rated 5 out of 5 stars

Arden university is one of the best universities out there ! They offer part time and long distancing learning and even blended learning opportunities for students for may have done a full time course... See more

Rated 5 out of 5 stars

Meena from Student Support is great. Familiarised me with iLearn and e-Vision and made me understand most of the things I lacked understanding of. She suggested the student success team for in-depth s... See more

Rated 4 out of 5 stars

The University has been kind to respond and act as quickly as possible to each email regarding my enquiries. I can not have any complain respect the way that my problems were take in consideration an... See more

Rated 5 out of 5 stars

I would like to give my sincere appreciation to Tina Solanki for her outstanding support. She has been extremely helpful throughout my MBA BTP journey. Tina always follows up promptly, including m... See more

Rated 5 out of 5 stars

Julie B (student hub advisor) is an absolute asset to the student support team and to Arden as a whole. I’ve recently had to apply for a break in learning due to personal circumstances and reached o... See more

Rated 1 out of 5 stars

No support with wellbeing. I have a health condition and there is no help or support what so ever. Really disappointed. Would not recommend if you have any mental or physical health issues. Even if yo... See more

Company replied

Rated 5 out of 5 stars

A very happy journey ended with the graduation ceremony. I truly enjoyed the whole study time. The teachers and every staff were so helpful and supportive. My classmate and I got every support from th... See more

Rated 1 out of 5 stars

If you are looking for a university that ignores tens of emails, leaves you on hold for 'infinity,' and then suspends your studies due to their own clerical errors, Arden is for you. I applied in... See more

Company replied

Rated 4 out of 5 stars

Tina from admissions is doing an excellent at replying to my emails and questions promptly! No more waiting like before just to have one question to be answered!

Rated 1 out of 5 stars

I am beyond frustrated with the administration at Arden University (Stratford). We are supposed to start classes next week today is Thursday there is still no timetable available. I have tried calli... See more

Company replied

Rated 5 out of 5 stars

Aside from having a great experience throughout my undergraduate and postgraduate courses with Arden, recently, I was in need of desperately help to finish my PhD application to another university. Th... See more

Rated 5 out of 5 stars

I would lie to say that Wendy Lo on the coaching team works miracles! I was barely functioning and unsure if I wanted to continue with university. Wendy turned this around one session at a time with... See more

Rated 5 out of 5 stars

I spoke to Laura from student hub who was great, she listened to me intently, understood my anxieties and she spoke to the relevant staff relating to my enquiries and within a day I got the outcome... See more

Rated 5 out of 5 stars

I want to take a moment to thank Wendy Lo. I was offered a success coach through Arden, and I couldn't have been given a better one. Wendy has changed my life, and she referred me to have an ADHD scre... See more

Rated 4 out of 5 stars

I had some challenges at first finding my feet, but I was well supported in terms of my access needs. I was fortunate to be able to ask for extensions with my assessments. I was very lucky that exams... See more

Rated 1 out of 5 stars

This university is misleading, unethical and their communication is awful. As an independent student who lives on their own, I applied for sfe maintenance loan, and initially upon enrolment we we... See more

Company replied

Rated 5 out of 5 stars

Wendy Lo has been explaining the programme and has helped me to organise and prioritise things, which has also helped me with my well-being, as I tend to cram loads on the day. Thank you! :)

Rated 5 out of 5 stars

I had a few questions regarding changing my course. I had reached out to Summayyah from the student support team, she was very helpful in getting me through to the right people.

Rated 5 out of 5 stars

I'm glad that i started studying at Arden University, It's very well organised,good atmosphere. Thanks to Ms.Danielle olliffe she is the best lecturer,she helped a lot to make studying easier, very... See more

Rated 1 out of 5 stars

This university almost made me give up my dream to pursue an MBA. After a very long process of the admission, the assistance forgot to mention that the courses online are in working hours ( 9am-5pm)... See more

Company replied

Rated 5 out of 5 stars

I got a fast and very informative response from Julie Binczik in Student Support. She explained very clearly what I should do in my situation and this was very helpful. I am very happy with the servic... See more

Rated 5 out of 5 stars

Miss Gerald was very supportive, reassuring, professional and pleasant. It's not the first time I have dealt with her and each time she goes above and beyond to assist me.

Rated 5 out of 5 stars

I was planning to take a break in learning and I didn't have any idea about the process. Amreet helped me a lot in understanding the process and fulfilling the requirements. She was patient and unders... See more

Rated 1 out of 5 stars

Bad teaching. Bad university and services when needing help. Take my advice, if you have an option to go to another university then go there because many good universities dont consider Arden universi... See more

Company replied

Rated 5 out of 5 stars

I’d like to express my sincere appreciation for Teesha at the Leeds Student Hub for her outstanding support and professionalism. She helped me transition smoothly from blended studies to distance... See more


Company details

  1. University

Information provided by various external sources

Education provider, delivering programmes via Distance Learning, and Blended Learning at study centres in London, Birmingham, Manchester and Berlin.


Contact info


4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

Replied to 82% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

They withdrew me from course because I…

They withdrew me from course because I field my assessment and they talk me to apply for different university I try many different universities and they won’t accept me because of my credit score I’m trying to appeal again

11 February 2026
Unprompted review
Arden University logo

Reply from Arden University

Dear Jaroslav,

Thank you for sharing your experience. We’re sorry to hear how distressing this situation has been for you.

At Arden University, decisions regarding withdrawal following failed assessments are made in line with academic regulations. However, we understand that this can be incredibly frustrating and worrying, especially when you are trying to continue your studies elsewhere.

If you are in the process of submitting an appeal, we strongly encourage you to contact our Student Support team directly so they can review your individual circumstances and guide you through the next steps.

Please email leedsstudentsupport@arden.ac.uk
with your full name, student ID number, and details of your situation so the team can investigate this thoroughly.

We appreciate you raising this and would like the opportunity to look into your case properly and ensure you receive clear guidance and support.

Arden University

Rated 5 out of 5 stars

From Busy Mom to MBA Graduate

Studying with Arden University as a distance learning student was a positive and rewarding experience for me as a working mother of three. The flexible online learning platform allowed me to balance my career, family, and studies effectively, while the well-structured modules and supportive supervisor made learning manageable and relevant to my work. Although the journey was challenging at times, Arden’s approach to distance learning enabled me to pursue and complete my studies without putting my professional or family commitments on hold, and I am truly grateful for the experience.

6 February 2025
Unprompted review
Rated 5 out of 5 stars

Best decision I took! :)

I had two coaching sessions with Wendy Lo. She understood my needs and my challenges. She guided me all the way, and she encouraged me to continue the hard work. Thank you very much!

23 January 2026
Unprompted review
Rated 1 out of 5 stars

My experience with Arden University (Tower Hill campus) was disappointing.

I received a Foundation Certificate from Arden University, but one of my marks was later questioned and removed. This was confusing and never clearly explained.
The viva process was stressful and did not feel supportive for a foundation year student. Instead of guidance and learning, it felt punitive.
Communication was poor. Most of my emails were not answered, and I only received responses after contacting senior staff. Reception staff were unable to give clear information and directed me to email addresses that did not reply.
The university accepted tuition payments for a period when I did not receive teaching or access, as I was withdrawn before the next term started.
Because of this experience, I have lost trust in the university and would not recommend it to prospective students, especially those who expect clear communication and support.

I did follow the formal processes. This took nearly a year and caused significant stress, anxiety, and many sleepless nights, as I repeatedly chased responses by email and often received no reply.

People have lives and responsibilities beyond university, and it cannot be expected that this situation becomes the sole focus of someone’s life indefinitely.

I have now chosen to move on, but it is fair and reasonable for me to share my experience publicly. Everything I have written reflects what I genuinely experienced, and I stand by my words.

I am also aware that I am not the only person who has felt this way. Many students have had very unpleasant experiences but are unable to express themselves clearly due to language barriers. That does not mean their experiences do not exist or matter.
I am not asking the university to review my case here; I am simply sharing my experience so that prospective students can make an informed choice, especially as there are many universities in London and no one should feel obliged to accept poor communication or treatment.

18 May 2025
Unprompted review
Arden University logo

Reply from Arden University

Thank you for sharing your feedback.

Arden University is unable to review or comment on individual academic decisions, assessment outcomes, or account matters through public review platforms. These matters must be considered through formal processes to ensure they are reviewed accurately and fairly in line with University policies.

If you would like your concerns to be reviewed in detail, we encourage you to contact the Student Voice team at studentvoice@arden.ac.uk
or the Complaints Team at complaints@arden.ac.uk
.

Kind regards,
Arden University

Rated 4 out of 5 stars

Nabila was soo helpful and friendly

Nabila was soo helpful and friendly, i was worried about my return to studies after a break and she gave me peace of mind by explaining the process, timelines and what to expect, thank you so much Nabila!

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Support with an issue

Rebecca Harrison helped me with an important submission of module assignment. Her prompt response and reactive attitude helped me greatly.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Meena from Student Support is great

Meena from Student Support is great. Familiarised me with iLearn and e-Vision and made me understand most of the things I lacked understanding of. She suggested the student success team for in-depth support, and I could not thank her enough.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Svetlana

Svetlana, the receptionist, is a very pleasant and professional person, so she makes anything you need at the university reception easier and more enjoyable.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

I got a fast and very informative…

I got a fast and very informative response from Julie Binczik in Student Support. She explained very clearly what I should do in my situation and this was very helpful. I am very happy with the service.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Julie B (student hub advisor)

Julie B (student hub advisor) is an absolute asset to the student support team and to Arden as a whole. I’ve recently had to apply for a break in learning due to personal circumstances and reached out to student support for some guidance. Julie has been absolutely incredible, answering any and all questions I had quickly, offering me helpful information, making sure I understood the process, and just generally being so kind and supportive.
When applying for an additional extension today for the same reasons, she has this actioned within 10 minutes. 10 minutes!!! On a Friday afternoon!!
As a distance learning student, this has made what could have a very stressful time absolutely easy and I’m very grateful. Big up Julie B !!!

16 January 2026
Unprompted review

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