Arden University - Berlin Campus Reviews 26

TrustScore 4 out of 5

3.9

Dessauer Str. 35, Campus Berlin University of Applied Sciences Europe, 10963 Berlin, DE


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See what reviewers are saying

Rated 5 out of 5 stars

From day 1 Arden University has made me feel really welcomed. My experience started from my admission officer all the way to my lecturers who have supported me throughout the journey. They go the extr... See more

Company replied

Rated 5 out of 5 stars

Well, I would like to thank Arden university in general and Mr. Torsten Engel in particular for his help. I'm grateful to have my accommodation back thanks to him. You are doing a great job and woul... See more

Company replied

Rated 5 out of 5 stars

I am an alumni member of 2020. Since my all accomodations were organized properly by Mr.Torsten.I personally recommend this person highly to get assistance regarding renting flat. He would not let yo... See more

Company replied

Rated 1 out of 5 stars

I am an online student. How can you know that the experience is going to be absurd in the 14 days money back guarantee. I tried to withdraw but the refund team says they will not refund me the money... See more

Company replied


Company details

  1. University

Information provided by various external sources

Education provider, delivering programmes via Distance Learning, and Blended Learning at study centres in London, Birmingham, Manchester and Berlin.


Contact info

  • Dessauer Str. 35, Campus Berlin University of Applied Sciences Europe, 10963, Berlin, Germany

  • 30235901000

3.9

Great

TrustScore 4 out of 5

26 reviews

5-star
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3-star
2-star
1-star

Replied to 82% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Do not apply

I am an online student. How can you know that the experience is going to be absurd in the 14 days money back guarantee. I tried to withdraw but the refund team says they will not refund me the money even though i have only completed 1st semester and not the others. Claiming only the part that I have not attempted but they gonna keep the money even though I withdraw. Finance team is slow and unresponsive.
I want my refund.

11 August 2025
Unprompted review
Arden University - Berlin Campus logo

Reply from Arden University - Berlin Campus

Hi Shrivalli,

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience and the frustration you've encountered regarding your refund request.

We would appreciate the opportunity to better understand your concerns and work towards a resolution if possible. Please feel free to contact us directly at complaints@arden.ac.uk with more details, so we can investigate and address the issues you've raised.
Thank you for taking the time to share your feedback.

Arden University

Rated 1 out of 5 stars

Don't apply

The finance department is very Unprofessional, disrespectful and lack of manners ( literally hung up on me twice when i asked for refund)
Have been trying to get my refund from past 10 months and all the time i just hear empty words and promises (despite submitted my doc 5 times for refund).

Such a pathetic and awful experience.

25 March 2025
Unprompted review
Arden University - Berlin Campus logo

Reply from Arden University - Berlin Campus

Hi Saif,
We're sorry to hear about your experience. Please reach out to our Complaints Team at complaints@arden.ac.uk so we can investigate the issue in detail and provide the appropriate support.
Arden University

Rated 5 out of 5 stars

Arden university is one of the best…

Arden university is one of the best universities in berlin. Being studying in it was one one of the best experience of education. If i talk about Arden‘s atmosphere let me start with very supportive teachers, people from different background and different learning styles, boosting once confidence for speaking in groups with daily presentation in class and what not. It was a whole pack of excellent experience in getting a degree and being prepared for what comes next and i hope the next coming undergraduates have a pleasant experince as well.

17 July 2024
Unprompted review
Rated 1 out of 5 stars

The worst university in my entire life

The worst university in my entire life
How can the students buying assignment from outside are getting pass marks while the one that are doing by their own are getting failed
This is so absurd and not even acceptable
No.1 Worst university

1 May 2024
Unprompted review
Rated 5 out of 5 stars

I was so impressed with the how nice…

I was so impressed with the how nice and simple the event was. I was so excited to be part of the celebration for the first time in Berlin. I will say well done to the organisers. Everything was in a perfect order. Of all the graduations I’ve witness I would say this one is the best I wish I will be doing it again and again. Thanks to the staffs of Arden University keep on with this wonderful work for bridging and connecting people from different backgrounds.

16 May 2023
Unprompted review
Arden University - Berlin Campus logo

Reply from Arden University - Berlin Campus

Hi Michael,

Thank you so much for taking the time to leave us a positive review! We're so happy to hear you enjoyed your graduation day with us and we wish you the best of luck for the future :)

Thanks,
Arden University

Rated 5 out of 5 stars

I studied Data analytics and…

I studied Data analytics and information system management . It was very nice experience to do master in this university . Sometime I had some problem . Perhaps professor , student support helped me a lot .

16 May 2023
Unprompted review
Arden University - Berlin Campus logo

Reply from Arden University - Berlin Campus

Hi Nitin,

Thank you so much for taking the time to leave us a positive review! We're so happy to hear you enjoyed your time studying with us and felt supported during your time at Arden. Wishing you the best of luck in the future!

Thanks,
Arden University

Rated 5 out of 5 stars

Excellent experience here at Arden.

16 May 2023
Unprompted review
Arden University - Berlin Campus logo

Reply from Arden University - Berlin Campus

Hi Lee,

Thank you so much for taking the time to leave us a positive review! We're so happy to hear you enjoyed your time studying with us at our Berlin campus. Wishing you the best of luck in the future!

Thanks,
Arden University

Rated 1 out of 5 stars

How can you say i assessed module to…

How can you say i assessed module to the value of 15 000 euros for a masters course that was valued at 12000 euros? Where is the logic in that? Plus you are not responding to my emails. I only attended a few classes of only 2 modules. Clearly you are taking me for a fool. Kindly look at your responses and see if there is any logic in them. How can you say i assessed all modules for a course i was supposed to attend in person full time in Berlin? I can even prove to you that I only attended 2 modules. Kindly reimburse the remaining portion of my tuition fees that I am entitled to? STU128275

12 April 2023
Unprompted review
Rated 1 out of 5 stars

Financial Quaries not solved on time

I experienced lots of headache to deal with arden finance department because i apply for my refund and i send all documents till now it takes about 1 year to give back my money i am still waiting for my money.The other thing is you only contact them by only mail so simply they ignore you when you apply for refunds i struggles to submit my all documents and now its about 3 months and still waiting for my whole fees. And they only reply that sorry to hear you all about and then simply ignores you. Now i am also hoping to get back my money as soon as possible.

8 December 2022
Unprompted review
Arden University - Berlin Campus logo

Reply from Arden University - Berlin Campus

Hi Yash,

We understand it can be very stressful when you’re waiting for a refund - we’re here to help and would like to be able to resolve this matter for you.

If you could drop us a note directly through studentvoice@arden.ac.uk including your student number we will look into the matter for you and look at how we might be able to help.

Arden University

Rated 5 out of 5 stars

Arden Experience

From day 1 Arden University has made me feel really welcomed. My experience started from my admission officer all the way to my lecturers who have supported me throughout the journey. They go the extra length of checking on their students wellbeing. And the university's programs are tailored to recent advances in industry. I can only say thank you Arden University..

15 January 2022
Unprompted review
Arden University - Berlin Campus logo

Reply from Arden University - Berlin Campus

Hi Mo,

Thank you so much for taking the time to leave us a positive review! We're very happy to hear you have enjoyed your time studying at Arden and you have felt supported along your journey. Good luck with the rest of your studies!

Thanks,
Arden University

Rated 5 out of 5 stars

5 Star !

From the application process to the onset of my classes Arden has been very supportive and keen to guide me as a student through each process.
I started as a blended learner and had to transition into distance learning, with the aid of the student support team and our online learning platform this has been so seamless.
The institution itself alongside the Lecturers, student support team, and rest of the faculty members are very involved in a student's experience pre and post-graduation and career progression.

I recommend Arden to anyone wanting to pursue an Undergrad, Master or even Ph.D.

1 November 2022
Unprompted review
Arden University - Berlin Campus logo

Reply from Arden University - Berlin Campus

Hi Catherine,

Thank you so much for taking the time to leave us a positive review! We're very happy to hear you have enjoyed your time studying at Arden and you have felt supported along your journey. Good luck with the rest of your studies!

Thanks,
Arden University

Rated 1 out of 5 stars

DO NOT GET MY REFUND TILL NOW

DO NOT GET MY REFUND TILL NOW. FOLLOWING UP FROM LAST 3 MONTH. WORST EXPERIENCE. GIVING FALSE COMMITMENT. COULD ANYBODY TELL ME WHERE I COMPLAINING ABOUT THIS???

29 August 2022
Unprompted review
Arden University - Berlin Campus logo

Reply from Arden University - Berlin Campus

Hi,

We’re sorry to hear you’ve not been able to get hold of us through our usual channels regarding your refund – we’d like to reassure you that communication is of paramount importance to us and we’d like to work with you to understand any issues you had with your refund.

If you could drop us a note directly through studentvoice@arden.ac.uk so we can look into this matter for you and look at how we might be able to help.

Arden University

Rated 1 out of 5 stars

Arden university is one the most…

Arden university is one the most wasted, scammed and unreliable i have ever seen. After paying the initial deposit and i couldn't make to travel to Berlin for my studies due to COVID-19 restrictions, up to date their have refused to refund me. I advice not to ever wast your time to apply to Arden University, their scammers and fraudsters, and i will ensure i share it on all social media

14 August 2022
Unprompted review
Arden University - Berlin Campus logo

Reply from Arden University - Berlin Campus

Hi Francois,

We’re sorry to hear you’ve not been able to get hold of us regarding your refund – communication is of paramount importance to us and we’d like to work with you to resolve any issues you might be having with your refund.

Could we ask you to drop us an email to studentvoice@arden.ac.uk or financequeries@arden.ac.uk including any extra details? That email comes directly through to this team and we’ll then be able to work with you to ensure everything is resolved.

Arden University

Rated 1 out of 5 stars

ARDEN IS A SCAM!

ARDEN IS A SCAM!
I applied for a program at Arden. They offered me a scholarship and I accepted. Then I completed my registration and send the confirmation fee. But then all of a sudden they said they made a mistake and they shouldn't have offered me the scholarship and I have to pay the full fee.
Upon this nonsense I said I can't move forward my application in this case and asked for a refund. And they said they will make a refund.
But it has been two months and no refund yet. They don't even answer my e-mails and phone calls.
ARDEN IS A SCAM!

27 July 2022
Unprompted review
Arden University - Berlin Campus logo

Reply from Arden University - Berlin Campus

Hi Seval,

We understand it can be very stressful when you’re having issues with your scholarship application - we’re here to help and would like to be able to resolve this matter for you.

If you could drop us a note directly through studentvoice@arden.ac.uk, we will look into the matter for you and look at how we might be able to help.

Arden University

Rated 1 out of 5 stars

Do not waste your money at Arden…

Do not waste your money at Arden specially if your aim is to have a quality education.

They will keep phoning you until they get the payment, once the payment is done. They will not bother about replying your emails.

And dont trust them when they say you will get the refund. It's a trap!

9 June 2022
Unprompted review
Arden University - Berlin Campus logo

Reply from Arden University - Berlin Campus

Hi,

Thank you for taking the time to leave us a review.

We're so sorry to hear about your experience with Arden. We're really keen to learn what we could be doing better with our student support. Could we please ask you to share your contact details or send a message to studentvoice@arden.ac.uk or complaints@arden.ac.uk so we can investigate the issues you have highlighted further and understand your experience more.

Thanks,
The Arden Team

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