Arden University Reviews 1,308

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. Reviewers often mention feeling listened to and supported, with staff members going above and beyond to resolve issues and provide guidance. However, some people were dissatisfied with the response times, noting delays in resolving issues and receiving replies to emails. A few other people also felt that the service was unsupportive, citing issues with account suspensions, difficulties navigating platforms, and a lack of assistance from administrative teams.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting the helpfulness and professionalism of... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise specific support agents like Julie B,... See more

Response time

Customers had ambiguous experiences with response times. While some reviewers praised quick responses, with... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers express dissatisfaction,... See more

User experience

Users describe ambiguous interactions with user experience. Many reviewers found the online learning platform... See more

Based on these reviews

Rated 4 out of 5 stars

I received aid from Teesha on my last interaction with student support department. She answered promptly and with helpful information regarding my concern. I give 4* just because is taking a lot of ti... See more

Rated 5 out of 5 stars

Gabrielle King was outstanding throughout. She took ownership of my case, liaised with the Registry, and secured the release of my elective, even during mid-semester. Her updates were prompt and clear... See more

Rated 5 out of 5 stars

I had such a wonderful experience! LASH helped me, she went above and beyond to make sure I got exactly what I needed. She was patient, kind, and incredibly knowledgeable — you can tell she truly care... See more

Rated 5 out of 5 stars

An amazing team, very friendly and happy to help. Each time I visited student desk with any problems. I had been facing throughout the academic year from advise on submissions, encouraged me to eng... See more

Rated 1 out of 5 stars

Unfair account suspension/ What a scam university. they suspended my module due to 25 pound after they already collect the first payment from student finance . this university is a scam at all th... See more

Company replied

Rated 1 out of 5 stars

Website is not good. Admin team do not help, student support is not Supportive. To many errors with registering on modules, go to a different University. Do not bother. Turned a very exciting prospec... See more

Company replied

Rated 5 out of 5 stars

Freddie was really kind and helpful and help me resolved the timetable.I had issues with the morning lessons due to my work as well and I found a quiet challenging attending to lessons and he straigh... See more

Rated 5 out of 5 stars

Joyce has helped me multiple times before, always caring and very attentive. I had troubles sorting out something about my timetable and when she picked up the phone today I recognised her voice and... See more

Rated 5 out of 5 stars

I have had health problems this semester and Joyce Gerald has been amazingly overwhelmingly helpful, supportive and encouraging. Out of 10 she would receive an overwhelming 11. She has been an amazi... See more

Rated 5 out of 5 stars

Mandy, an Arden Student Hub Advisor has been helping me with my query regarding my course. She has been so supportive and communicating with me every step of the way. As a distance learner it can be... See more

Rated 5 out of 5 stars

I receive great support from one of the student support work staff called Lea .She was exceptional on service and really settled me and put my mind at ease by remaining calm and collected.I have to sa... See more

Rated 1 out of 5 stars

I have been attempting to reach the Arden credit control team for two weeks. I have sat on hold for god knows how long. I've sent email after email to only be ignored and instead threatened with legal... See more

Company replied

Rated 5 out of 5 stars

Due to a number of system changes, it has been stressful to navigate the eVision platform to register courses I need to progress with for my degree. This has honestly caused me a lot of stress, e... See more

Rated 5 out of 5 stars

I needed support / advice, couldn't find it on the online portal as I am a new student. I got in touch by email and was expecting a response in a day or two, but I was surprised to get a quick respons... See more

Rated 5 out of 5 stars

Wendy was kind, proactive and hugely encouraging. She gave me lots of tips and resources and helped me prioritise my wellbeing as part of my success journey. A real anchor for my success, and a lovely... See more

Rated 5 out of 5 stars

Julie B in the Student Support team made my query manageable. Gave me the information I needed without overwhelming me, making my net steps clear.

Rated 1 out of 5 stars

I am an online student. How can you know that the experience is going to be absurd in the 14 days money back guarantee. I tried to withdraw but the refund team says they will not refund me the money... See more

Company replied

Rated 5 out of 5 stars

I was left behind on assignment contacting Ananya at Arden University Leeds Student Hub Leeds campus took a load of stress of me which was effecting me mentally , causing problems in my family l... See more

Rated 5 out of 5 stars

Had good assistance when I couldn't access my MFA because I lost my phone. On deadline day, Suganya was really helpful and prompt. Within 7mins, I accessed my ilearn and email account and was able to... See more

Rated 5 out of 5 stars

Wendy LO is my succes coach. During our sessions she kept me motivated in continuing to be focused on my goals. She is very organised and always advised me to prepaire for my future. I can recommend... See more

Rated 5 out of 5 stars

Wendy from the Student Success team is amazing. She is very helpful, patient and ready to help. She coached me to be more organised and to balance my workload and ask for help when needed. This ye... See more

Rated 5 out of 5 stars

Hi, I am a distance learning student at Arden awaiting the results from my dissertation submission in October 2025. I feel a great sense of accomplishment for actually being able to complete the pap... See more

Rated 5 out of 5 stars

I spoke with Adam today .he's such a helpful person ,he helped me to sort out my problem. He's such a great person and explain me very well. I was struggling in my transfer but he resolved my issue he... See more

Rated 5 out of 5 stars

My experience with Arden University has been as good as it can get! I was struggling with managing work/personal life and circumstances and has been falling behind on my studies. Fortunately, I got in... See more

Rated 5 out of 5 stars

Lash has been very helpful despite my situation. Although student support are busy, she has found the time to help me with my personal circumstances and she has been helpful over the phone too. I rea... See more

Rated 5 out of 5 stars

Nabila has been an excellent advisor to me, I am so happy that I decided to make this phone call and Nabila was able to clarify my concerns and questions, she was patient, I am so grateful and I like... See more

Rated 5 out of 5 stars

Arden university is one of the best universities out there ! They offer part time and long distancing learning and even blended learning opportunities for students for may have done a full time course... See more

Rated 5 out of 5 stars

Meena from Student Support is great. Familiarised me with iLearn and e-Vision and made me understand most of the things I lacked understanding of. She suggested the student success team for in-depth s... See more

Rated 4 out of 5 stars

The University has been kind to respond and act as quickly as possible to each email regarding my enquiries. I can not have any complain respect the way that my problems were take in consideration an... See more

Rated 5 out of 5 stars

I would like to give my sincere appreciation to Tina Solanki for her outstanding support. She has been extremely helpful throughout my MBA BTP journey. Tina always follows up promptly, including m... See more

Rated 5 out of 5 stars

Julie B (student hub advisor) is an absolute asset to the student support team and to Arden as a whole. I’ve recently had to apply for a break in learning due to personal circumstances and reached o... See more

Rated 1 out of 5 stars

No support with wellbeing. I have a health condition and there is no help or support what so ever. Really disappointed. Would not recommend if you have any mental or physical health issues. Even if yo... See more

Company replied

Rated 5 out of 5 stars

A very happy journey ended with the graduation ceremony. I truly enjoyed the whole study time. The teachers and every staff were so helpful and supportive. My classmate and I got every support from th... See more

Rated 1 out of 5 stars

If you are looking for a university that ignores tens of emails, leaves you on hold for 'infinity,' and then suspends your studies due to their own clerical errors, Arden is for you. I applied in... See more

Company replied

Rated 4 out of 5 stars

Tina from admissions is doing an excellent at replying to my emails and questions promptly! No more waiting like before just to have one question to be answered!

Rated 1 out of 5 stars

I am beyond frustrated with the administration at Arden University (Stratford). We are supposed to start classes next week today is Thursday there is still no timetable available. I have tried calli... See more

Company replied

Rated 5 out of 5 stars

Aside from having a great experience throughout my undergraduate and postgraduate courses with Arden, recently, I was in need of desperately help to finish my PhD application to another university. Th... See more

Rated 5 out of 5 stars

I would lie to say that Wendy Lo on the coaching team works miracles! I was barely functioning and unsure if I wanted to continue with university. Wendy turned this around one session at a time with... See more

Rated 5 out of 5 stars

I spoke to Laura from student hub who was great, she listened to me intently, understood my anxieties and she spoke to the relevant staff relating to my enquiries and within a day I got the outcome... See more

Rated 5 out of 5 stars

I want to take a moment to thank Wendy Lo. I was offered a success coach through Arden, and I couldn't have been given a better one. Wendy has changed my life, and she referred me to have an ADHD scre... See more

Rated 4 out of 5 stars

I had some challenges at first finding my feet, but I was well supported in terms of my access needs. I was fortunate to be able to ask for extensions with my assessments. I was very lucky that exams... See more

Rated 1 out of 5 stars

This university is misleading, unethical and their communication is awful. As an independent student who lives on their own, I applied for sfe maintenance loan, and initially upon enrolment we we... See more

Company replied

Rated 5 out of 5 stars

Wendy Lo has been explaining the programme and has helped me to organise and prioritise things, which has also helped me with my well-being, as I tend to cram loads on the day. Thank you! :)

Rated 5 out of 5 stars

I had a few questions regarding changing my course. I had reached out to Summayyah from the student support team, she was very helpful in getting me through to the right people.

Rated 5 out of 5 stars

I'm glad that i started studying at Arden University, It's very well organised,good atmosphere. Thanks to Ms.Danielle olliffe she is the best lecturer,she helped a lot to make studying easier, very... See more

Rated 1 out of 5 stars

This university almost made me give up my dream to pursue an MBA. After a very long process of the admission, the assistance forgot to mention that the courses online are in working hours ( 9am-5pm)... See more

Company replied

Rated 5 out of 5 stars

I got a fast and very informative response from Julie Binczik in Student Support. She explained very clearly what I should do in my situation and this was very helpful. I am very happy with the servic... See more

Rated 5 out of 5 stars

Miss Gerald was very supportive, reassuring, professional and pleasant. It's not the first time I have dealt with her and each time she goes above and beyond to assist me.

Rated 5 out of 5 stars

I was planning to take a break in learning and I didn't have any idea about the process. Amreet helped me a lot in understanding the process and fulfilling the requirements. She was patient and unders... See more

Rated 1 out of 5 stars

Bad teaching. Bad university and services when needing help. Take my advice, if you have an option to go to another university then go there because many good universities dont consider Arden universi... See more

Company replied

Rated 5 out of 5 stars

I’d like to express my sincere appreciation for Teesha at the Leeds Student Hub for her outstanding support and professionalism. She helped me transition smoothly from blended studies to distance... See more


Company details

  1. University

Information provided by various external sources

Education provider, delivering programmes via Distance Learning, and Blended Learning at study centres in London, Birmingham, Manchester and Berlin.


Contact info


4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
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1-star

Replied to 82% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

I would like to sincerely thank the…

I would like to sincerely thank the administrative team, lecturers, and supervisors at Arden University for their incredible support throughout my studies. Completing my degree while raising two babies, working full-time , and supporting my family during a difficult health crisis back home was extremely challenging.

Despite these circumstances, the Arden team was always understanding, supportive, and encouraging. Their guidance helped me improve my academic work and successfully complete my dissertation.

The knowledge and confidence I gained during my studies i believe will help me climb the ladder professionally.

Thank you again to the admin team, lecturers, and supervisors for believing in me and supporting me throughout my journey. I am truly grateful and look forward to celebrating my graduation.
— Ameerah

11 March 2026
Unprompted review
Rated 1 out of 5 stars

Worse university horrible stuffs

Worse university horrible stuffs. Not a place to study, horrible teacher very rude npalmer@ horrible attitude behaves like a an animal

6 March 2026
Unprompted review
Arden University logo

Reply from Arden University

Thank you for your feedback. We’re concerned to hear about your experience.

Concerns about staff behaviour and teaching standards are taken seriously, and it’s important that these are reviewed through the appropriate process. We encourage you to raise this formally with our Complaints Team at complaints@arden.ac.uk
so the matter can be investigated.

If you would also like to share broader feedback about your experience, you can contact the Student Voice team at studentvoice@ardenuniversity.ac.uk
.

Your feedback will be shared with the relevant teams.

Kind regards,
Arden University Team

Rated 1 out of 5 stars

Scammers…

Arden University has been the worst academic and financial experience I’ve ever had. They reported completely false information to Student Finance England, which created an artificial debt of around £8,000 in my name. They billed me for a semester I never attended, refused to refund an overpayment, and repeatedly sent payment demands even after I officially withdrew. Their administration is chaotic, unprofessional, and careless with student records — at one point they even acted as if I had never enrolled. If you value your time, money, and sanity, avoid Arden at all costs.

23 January 2026
Unprompted review
Arden University logo

Reply from Arden University

Thank you for sharing your feedback. We take concerns regarding student records, billing, and communication with Student Finance England very seriously.

Issues involving enrolment status, tuition charges, and reporting to Student Finance England are handled in line with Arden University’s terms and conditions and regulatory requirements, and depend on individual circumstances such as withdrawal dates and registration status. It is important that your case is reviewed in detail to clarify what has happened.

For matters related to funding and reporting, please contact the Student Finance team at studentfinance@arden.ac.uk
. For any outstanding balance or billing concerns, you can also contact financequeries@arden.ac.uk
. If you believe an overpayment or refund is due, the Refunds Team can be reached at refunds@arden.ac.uk
.

If you have not been able to resolve this through these channels, we recommend escalating your case to the Complaints Team at complaints@arden.ac.uk
so it can be formally investigated.

Your feedback will be shared with the relevant teams.

Kind regards,
Arden University Team

Rated 1 out of 5 stars

They won’t send you your money back.

They won’t send you your money back.

I have requested for a refund in JANUARY and after tons and tons of forms and emails it is MID MARCH and I still haven’t heard from anyone.

They are DISHONEST PEOPLE and honestly I am now afraid of losing my money.

Don’t trust them.

1 February 2026
Unprompted review
Arden University logo

Reply from Arden University

Thank you for your feedback. We understand how concerning this situation is.

Refunds are processed in line with Arden University’s refund policy, terms and conditions, and standard timeframes, which can vary depending on individual circumstances and the stage of the process. However, you should receive updates throughout your request.

For a status update on your specific case, please contact the Refunds Team directly at refunds@arden.ac.uk
, as they are best placed to review your application and provide clarity on the timeline.
If you have already reached out and not received a response, you can escalate this to the Complaints Team at complaints@arden.ac.uk
so it can be formally reviewed.

Your feedback will be shared with the relevant teams.

Kind regards,
Arden University Team

Rated 5 out of 5 stars

Adam has been very helpful positive 10/10

Adam has been very helpful, during induction he has supported me made me understand he was clear with with the induction such a friend person, he was supportive and positive,

I saw him again on campus he helped with my login ID cards and set up everything I truly appreciate all the support Arden has provided to me as student

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Good Support

I needed support / advice, couldn't find it on the online portal as I am a new student. I got in touch by email and was expecting a response in a day or two, but I was surprised to get a quick response of Emily from the Newcastle student hub team. After couple of exchanges she managed to get the IT support to solve my issue. Overall I was very impressed on how swiftly this was done in a matter of 2 hours. Thank you Emily.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Tina Solanki at student support is a star!


I am writing to extend my heartfelt gratitude for the support and advice Tina and others have offered me recently. However, Tina's insights have been invaluable, and I truly appreciate the time and effort invested in guiding me through these matters. 
Her kindness is second to none. I can confirm that the student support team is awesome. I am deeply grateful for your support and kindness.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Coaching Session

Had a coaching session with Wendy Lo. She was brilliant, asked all the necessary questions relating to my studies and what I expect from the coaching session moving forward. I am happy to say I will definitely book more sessions with Wendy. Thank you 😊

2 March 2026
Unprompted review
Rated 5 out of 5 stars

This university has been great for me

This university has been great for me, as a mature student needing help juggling childcare, my neurodivergence and my child’s neurodivergence, going back to university would have been impossible without the support of the staff from Arden University Leeds. Special thanks to the student support team and Freddy for the help.

27 February 2026
Unprompted review
Rated 1 out of 5 stars

I do not recommend this university

I do not recommend this university, this is a nightmare, they do not inform you about anything, nor do you receive an email about what is next, in general they do not care about the students, the teachers are toxic and do not explain properly or evaluate you properly, some of them do not even teach lectures, they evaluate you if you are nice to them, this is one of the worst universities I have ever seen, you will always have problems if you study in them, do not waste your time and money

26 February 2026
Unprompted review
Arden University logo

Reply from Arden University

Thank you for sharing your feedback. We’re sorry to hear that your experience has not met your expectations.

We take concerns about communication, teaching quality, and assessment very seriously. If you have experienced issues with lecturers or feel that you have not been fairly supported or assessed, we encourage you to raise this formally so it can be reviewed and investigated.

You can contact our Complaints Team at complaints@arden.ac.uk
, who will ensure your concerns are handled appropriately. If you would also like to share broader feedback about your experience, you can contact the Student Voice team at studentvoice@ardenuniversity.ac.uk
.

Your feedback is important and will be shared with the relevant teams.

Kind regards,
Arden University Team

Rated 5 out of 5 stars

Lecturer , professional

I can honestly say Adil Mahmood was one of the most supportive lecturers I’ve had. He created a safe and encouraging environment where I felt comfortable asking for help. He was patient, understanding, and always willing to give his time. His dedication and genuine care didn’t go unnoticed, and I’m very thankful for everything he did for us. Birmingham Branch

6 February 2026
Unprompted review
Rated 1 out of 5 stars

I am beyond frustrated with the…

I am beyond frustrated with the administration at Arden University (Stratford). We are supposed to start classes next week today is Thursday there is still no timetable available.
I have tried calling for 20 minutes every single day for the past three days—no one answers. I have sent multiple emails—no one replies. It is incredibly disappointing and unprofessional.
As a student with a family, children, and work commitments, I cannot just 'wait and see.' We need to plan our lives in advance. The lack of support and the complete silence from the staff is unacceptable. If you value your time and need an organized institution, look elsewhere. Extremely disappointed

25 February 2026
Unprompted review
Arden University logo

Reply from Arden University

Thank you for your feedback. We understand how important it is to have your timetable in advance, especially when balancing study with work and family commitments.

Your concern about the delay and the difficulty reaching the team is noted. For the most direct support, please contact the Stratford Student Support team at stratfordsupport@arden.ac.uk
, as they can provide updates on your timetable and assist with planning.
you can escalate this to the Complaints Team at complaints@arden.ac.uk
so the issue can be formally reviewed.


Kind regards,
Arden University Team

Rated 5 out of 5 stars

Very supportive and professional communication

I recently contacted the Student Support team regarding my timetable and medical situation. Although our communication was via email, the response was clear, professional and understanding.
Lily took the time to explain the process and next steps, and I felt supported during what can be a stressful time at the start of university. I appreciate the helpful and respectful communication.
Thank you for the support.

25 February 2026
Unprompted review

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