Pasword reset is not working on my mail address since they migrated youfone to join. Never got a notification on this change. Support is asking for copy of identity card while I have customer number a... See more
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Good experience overall. The SIM card arrived quickly and the number transfer process was smooth. The prices are also very good for the amount of data provided. The only negative point was the... See more
Company replied
The transition from mobile vikings was basically smooth but not as fast as stated in the emails. The first few hours were without roaming signal.
Company replied
I had a great experience with Yoin, very efficient and helpful. I have never had such a great customer support in belgium in any service before. Made my request online on Friday for keeping my old num... See more
Company replied
Company details
- Mobile Network Operator
- Internet Service Provider
- Telecommunications Service Provider
- Telephone Company
Written by the company
NL: Yoin is een Belgisch telecommunicatiebedrijf die GSM-abonnementen aanbiedt. FR: Yoin est une entreprise belge de télécommunications qui propose des abonnements GSM.
Contact info
Voordelige GSM-abonnementen
4.0
Great
6K reviews
Asks customers to review
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Reply from Yoin
Thank you very much for your great review from the entire Youfone team!
If you have any questions or comments, you can always contact us by mail at support@youfone.be or by phone at the short number 1988.
We wish you a great day!
Kind regards
It is a good internet service thank you…
It is a good internet service thank you youfone.
19 December 2023
Reply from Yoin
Thank you very much for your 5 star rating.
We do our best every day to help our customers the best we can.
If you have any comments or suggestions, please feel free to pass them along.
Happy holidays.
Greetings from the Youfone Team
Went smoothly
Order, shipping, activation went OK.
But was not clear about what to do after clicking the activate button (actually, wait until the current sim deactivate)
Not happy that the charge started by the time of order, it should be the time of "being activated"
15 December 2023
Reply from Yoin
Thank you for your feedback and your trust in Youfone.
Kind regards
The Youfone team
Excellent
Excellent services:
- Attractive price
- Good network (Proximus)
- Quick delivery: <5 days to receive SIM card
- Good support services (responded < 1day to my questions).
29 November 2023
Reply from Yoin
Thank you very much for your great review from the entire Youfone team!
If you have any questions or comments, you can always contact us by mail at support@youfone.be or by phone at the short number 1988.
We wish you a great day!
Kind regards
Excellent experience
Excellent experience. Good price, good technical service. Very happy with the service.
30 November 2023
Reply from Yoin
Thank you very much for your great review from the entire Youfone team!
If you have any questions or comments, you can always contact us by mail at support@youfone.be or by phone at the short number 1988.
We wish you a great day!
Kind regards
Great costamer service,best network
Great costamer service,best network, and cheapest plans avalible in Belgium.
21 November 2023
Reply from Yoin
Toute l'équipe de Youfone vous remercie pour votre excellent commentaire !
Si vous avez des questions ou des commentaires, vous pouvez toujours nous contacter par mail à support@youfone.be ou par téléphone au numéro court 1988.
Nous vous souhaitons une excellente journée !
Bien à vous
The phone not any time good work som…
The phone not any time good work som time work som time not
21 November 2023
Reply from Yoin
Hi , thank you for your feedback and your trust in Youfone. Please contact the support if you need assistance.
Reply from Yoin
Nous vous remercions de vos commentaires et de la confiance que vous accordez à Youfone.
Bien cordialement
L'équipe Youfone
Via l application le changement de…
Via l application le changement de fournisseur est très facile. Malheureusement l application switch de temps en temps en néerlandais…
16 November 2023
Reply from Yoin
Bonjour, merci pour vos commentaires et votre confiance en Youfone. Nous sommes ravis d'apprendre que vous êtes généralement satisfait. Nous allons l'intégrer dans nos processus d'amélioration.
A website with french version will be…
A website with french version will be awesome...
15 November 2023
Reply from Yoin
https://www.youfone.be/fr here it is ;-)
Stay away from Youfone! Choose another provider!
Complete mess.
Powerless help desk, totally disorganised and dishonest. Stay away from this provider.
I've been waiting four weeks to get the technician visit date. After waiting the whole day, they technician never showed while I get confirmed three times on the phone that he would come.
The next I called them to get a new appointment date. Another month of waiting...Hence, I cancelled my subscription request to go to another provider.
And then, the cherry on the cake. Two months later, I was charged 150 EUR for six weeks of internet usage (50 EUR) and 100 EUR to close the line. The line has never been open, I never received any box, and I never used their internet connection. Unbelievable.
I'm now trying to get my money back. No answer. So professional. What a shame.
7 November 2023
Unprompted review
Reply from Yoin
Upon review, there is indeed something went wrong, for which we apologize, a refund will be done your file has been sent to accounting
i waiting when i am receiving the sim…
i waiting when i am receiving the sim card more then 2 week for the active but finally i got it i am happy now with this service thanks you youfone.
20 October 2023
Reply from Yoin
Hartelijk dank voor jouw mooie beoordeling vanwege het ganse Youfone team!
Indien je vragen of opmerkingen hebt, kan je ons steeds contacteren via mail op support@youfone.be of telefonisch op het verkorte nummer 1988.
We wensen jou een fijne dag toe!
Groetjes
Best of Best !
20 October 2023
Reply from Yoin
Hartelijk dank voor jouw mooie beoordeling vanwege het ganse Youfone team!
Indien je vragen of opmerkingen hebt, kan je ons steeds contacteren via mail op support@youfone.be of telefonisch op het verkorte nummer 1988.
We wensen jou een fijne dag toe!
Groetjes
Well the sim order process was smooth…
Well the sim order process was smooth and quick as well as activation is one also one of most easiest process other sims. And the package they provide is also budgeted package for individual like me
14 October 2023
Reply from Yoin
Thank you very much for your great review from the entire Youfone team!
If you have any questions or comments, you can always contact us by mail at support@youfone.be or by phone at the short number 1988.
We wish you a great day!
Kind regards
Reply from Yoin
Thank you very much for your great review from the entire Youfone team!
If you have any questions or comments, you can always contact us by mail at support@youfone.be or by phone at the short number 1988.
We wish you a great day!
Kind regards
Excellent service from start to finish
Excellent service from start to finish. Call center easily accessible and very helpful. Very short waiting time to speak to a Youfone agent. They managed to unblock and transfer my number from another operator very quickly, while other telecom companies had failed. I am very happy.
4 October 2023
Reply from Yoin
Thank you very much for your great review from the entire Youfone team!
If you have any questions or comments, you can always contact us by mail at support@youfone.be or by phone at the short number 1988.
We wish you a great day!
Kind regards
Smooth change of operators
I recently switched my operators and started youfone.be subscription, it was smooth, handled very well and hardly had any problems. I would ideally want to have more details for the process, but it was very good the way it was.
28 September 2023
Reply from Yoin
Thank you very much for your 5 star rating.
We do our best every day to help our customers the best we can.
If you have any comments or suggestions, please feel free to pass them along.
We wish you a sunny day.
Greetings from the Youfone Team
Reply from Yoin
Bedankt voor uw feedback en uw vertrouwen in Youfone.
Vriendelijke groeten
Het Youfone team
Reply from Yoin
Thank you very much for your great review from the entire Youfone team!
If you have any questions or comments, you can always contact us by mail at support@youfone.be or by phone at the short number 1988.
We wish you a great day!
Kind regards
Quick and reliable so far
Receive quickly the simcard and, after activation the service started to work in an hour.
Downside of which I was aware is the data limit system they use, they won't limit the use unless you pay extra... Quiet chicky yo charge for that nowadays. Will use android limit control instead.
21 August 2023
Reply from Yoin
Thank you for your comment and for your confidence in Youfone.
Yours sincerely
The Youfone team
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