Orange Belgium N.V./S.A. Reviews 

I would change everything, starting with the employees. They haven't been able to help me with an ongoing issue for over a year now. I never have proper internet coverage. Last night, I transferred my eSIM to another phone, and now it completely stopped working. I’ve called about 5 times today and nobody helps; nobody knows what to do. I pay a lot of money every month only to get terrible internet, and now I don't even have cell signal. How is this even possible? Even though everything shows as 'fine' on your end, I’ve been without signal for an entire day. I’ve been asking for help since this morning and all they do is send me to a physical store instead of resolving it over the phone. Worst company ever.

Staff are amazing!

Its hard to recharge if you are a traveller. There are lots of no servuce zones across western European Union countries as well.

After 9 years I decided that enough is enough and I left Orange. Best decision ever !
I only asked a basic service and that was too much for Orange. Years of humiliation, bad service, long service interruptions, no service, lies, deceit, promises not kept, changes promised but never applied, promotions promised but never applied, total lack of professionalism for a company of their size.
So I took my mobile subscriptions to DIGI Belgium and my home internet connection to Telenet.
Goodbye, Orange !

they tried to scam me with their goat f"ck3rs then tried to block phone number and client number when getting caught and try full of r3tards who don't speak dutch french English and tried to make me pay double for the activation after this

impossible to cancel a contract !
Their website is very buggy but the essentials are missing ! Like a proper way to cancel a contract.
For a company that is working on communication, they ought to have a website that works !

Je me suis abonné à Orange Giga Internet. Installation parfaite; technicien professionnel et vitesse internet confortable. à onseiller vivement.

Horrible customer service that told me incorrectly that they had cancelled my account and then continued to bill me. I disputed the charges and they still sent the charges to a collections agency.

Biggest thieves ever.
They have stolen money from me for months.
They made cancelation impossible for me, every time I tried to cancel they said it's done but kept sending me new bills every month. Every time I called they said something else as an excuse. Worst internet company ever. Never going back there and I will make sure my friends and family stay away from these thieves as well!

I went to 2 different Orange shops (Strombeek & Vilvoorde) for a total of 3 times yesterday and today and every time there is some piece of paper that says that they're on an unforseen break.

Went to the shop in Vilvoorde twice today. Once at 12h30 and once on 13h20. First time the paper said that the break was between 12h15 and 13h15 and second time it said between 13h30 and 14h00.

So even though it wasn't communicated on the first piece of paper I was there the second time with 10 minutes to spare but the shop was still closed.

My phone was stolen so I need a new sim but the customer service is incerdibly unhelpful and the shops don't follow their own opening hours.

Perfect example of a company being comfortable in their market share that doesn't care about their customers.

Horrible ISP, avoid them, internet isn’t working for a month now, when i call customer service, they just hang up, in rare occasions where they do not hang up, they waste time and at the end tell you to wait 8 hours and everything is gonna be fixed, i don’t know if regular person’s 8 hours and their 8 hours is different, but waited for a month, called dozen of times, nothing is fixed, please just don’t get orange for your own sake.

Very disappointed with Orange. I cancelled the subscriptions linked to my digicorder and was told I had to return the device via Bpost because returning it in-store was not possible. If you don’t return it, Orange charges a €200 penalty.

I sent my digicorder back 1.5 months ago through Bpost. Yesterday, without any prior warning or communication, Orange suddenly charged €200 from my bank account, even though the package had already been delivered.

When I contacted customer service, they told me they could do nothing because I could no longer access the Bpost confirmation email and therefore couldn’t provide the shipping details. After a long search, I finally managed to recover the Bpost email and contacted Orange again. Suddenly, they were able to find all the Bpost tracking details themselves in their own system.

So first they take €200 from my account despite the package being delivered, then they claim they can’t find any information, and only after I recover the email can they suddenly access everything on their side. This is not professional and definitely not correct customer service. Very frustrating experience.

For the past month, the Internet daily cuts out on unforeseen moments, without warning. In the evenings there is a blackout somewhere between 8.30 and 10.30, again without any warning. A file was opened but no solution was provided. We're switching this month. This is the biggest junk operator in the region, and is not even worth one star

Network is fine and better than alternatives I have used.

Do not take a Flybox internet solution, it is a nightmare to stop the subscription !

very bad no information cant see anything no proper customer support i dont rate this

The worst network company in Be. Very slow internet and at home WiFi and network drops every day making your life miserable

I ordered a phone with a 2 year commitment, paying my share during the ordering process.
I was promised a delivery within 2 working days, but almost 3 weeks later, I still have no phone.
Two support tickets was opened, initially promising resolution within 2 working days (twice). The first solved nothing, it simply disappeared. The second has been open for almost 2 weeks, and every time I call to get an update, I’m just told an even longer wait time, and that they cannot even give me an update until that deadline passes, then one additional day, as according to them they should call me the day AFTER the given deadline (but they don’t).
This for a device I already paid for. Ridiculous.
Of course the 2 year commitment was logged on my number almost immediately, so now I can’t even cancel, or place a new order.
Scammy company, doing everything to deny help. Avoid like the plague.

I terminated my line with a completely shady, scam-like phone company. I paid the cancellation fee and settled all remaining charges, yet they keep sending me invoices. Their customer service team seems utterly incompetent — hired not to solve problems, but to create new ones.

Thanks to the counsellor for the discount and the help provided

Stay away from orange! If you wanna cancel your plan is almost impossible. You can only cancel your subscription by phone call. I am trying to call all week to and the waiting time is more than 1h. Today I waited in line 1h53 minutes.