heytelecom.be Reviews 2,948

it's difficult to chat with human. I couldn't change my address on the site.

Les services de base sont bien présents via le réseau Orange. Cependant, l'application mobile (sur Androïd en tout cas) laisse à désirer : je gère 5 numéros et il n'est n'est quasi jamais possible d... See more

To be honest, it’s really nice to get the Orange 4G/5G for such a competitive price. If you can manage by yourself, never need any help from a customer service (that simply doesn’t exist at HeyTelecom... See more

I haven’t even used it for a fully month, but I have a good experience with this provider. And absolutely is worth it to try for once.

When everything follows the tracks it's great. I got the sim quickly working Day +1 . Switch from provider to Hey network connection took less than an Hour. We noted as well that the next day we... See more

Currently - the best price service/quality in Belgium. For example was paying 10 EUR more with EDPnet for 50 Mbit/s slower Internet. Needs improvement on: - ability to disable voicemail - chat pl... See more

Quick and smooth switch, did had to make a call about a previous client nr (mobile Vikings) but the operator was super nice and figured everything out for me. All I had to do was wait.

happy I switched - they use the orange network, and so switching from orange to hey was a no brainer as it is the same carrier, with less cost per month. Been a year i've been using hey and happy!... See more

Easy to register and start to work with Hey! Attractive price and Orange mobile coverage. What else ? 😃

Migrating from Proximus to Hey was supersmooth. Just filled a form and one day later received my new SIM. Honestly it has been a month now and all is great. The app is simple. No bad comments for n... See more

Passage d'un abonnement Orange à Hey! sans soucis et sans interruption de service .

Good experience with buying and setting up the number. It arrived in 2 days.

It was very easy to switch from my old provider to hey. I received the sim card the next day and the phone number activation was instantaneous. I live in Ghent and I have 5G everywhere (speeds are... See more

The price is great for the product they offer. And yes, it does work and also has nice signal coverage.

So far it is the cheapest option in Belgium with 5G and it works fine.

Impeccable! Service nickel, réseau au top, je recommande vivement Hej!

Good quality service for an amazing price

snel en efficient

Simple et efficace

Rapide et simple.

Best price, good service so far

Everything quick and smooth. Thank you

Installation rapide et simple

good very eusy

Good good easy

Great purchasing experience so far. All managed online and I got my SIM in the 48h after ordering, as promised. Mobile data working very nice so far!

Changement simple pour passer de Orange à Hey. Je ne regrette pas.

Very awful experience! The entire month of september, our 2 abbonements did not worked !So i ve decided to change the operator. But surprise, they charged us 20 euros extra for each subscription invok... See more

As long as everything runs smooth, no problem but as soon as you need customer service you realise it doesn’t exist. Apparently every part of communication runs via their chat. I have started more tha... See more

Shit-show if you want to use your roaming(a scam), suddenly stops far before the limit like only <1gb if they promise 35gb. Helpdesk is also a shit-show contact them and if you are back in non roaming... See more

Cheap option for internet at home, as long as everything works well. My experience: - Internet at home is sometimes unstable, through wifi and wired internet - Customer Service only available via on... See more

Total scam ! In 20 days i have appare tot not only used 240G but in less than 1 h today they sent ne 4 sms saying i had consumer my data of 240G then one saying I had 15€ out of subscription 10mi... See more

DO NOT GET IT. They are horrible, got invoiced for 60 euros even though my plan is 5 euros, and I didn't exceed it. There is 0 customer service; you can't contact them anywhere, and Orange, their own... See more

I was with Zuny which was fantastic! Then out of nowhere they get bought by Orange/Hey! and I was forced to make the switch. Of course with that, comes the worst **** service/experience I've ever... See more

No internet for 6 days and you cant get in touch with any employee. You have to speak to a bot that will then make you wait indefinitely for an "colleague to take the conversation". You wait 2hours... See more

It is been 24 hours I am waiting to activate my sim card and I could not do it, I called the company I was told they are waiting for someone to do it from their side , and the first call actually I wa... See more

For 2 days I try to reach customer service to get information on starting a new subscription. 8 chats in which 2 times I gave my phone number and no answer. This is not very promising to become custo... See more

In June, I contacted Hey Telecom’s customer service regarding an overcharged invoice (2500852688) due to extra internet usage in May. The customer service representative acknowledged the issue... See more

Waited gours and never got anyone on the line. The AI bot told me to hold on but nobody contacted me and my question still isn't answered. You can call me at 0476 391 463 (NL, FR or EN)

Would I recommend Hey! to anyone? Absolutely NOT!! Several reasons. First of all, I signed up for a contract (25GB) with a lifetime discount of 2 euros (€7 instead of €9). I never received t... See more

Literally impossible to get in contact with anybody. The bot says that there is a real person on the way. Yeah sure, that was 2 hours ago.

absolutely the worst client service ever, I had many tehcincal problems and after moving to another provider they stopped my contract but the keep charging my bank account. The client service via cha... See more

No customer service available, no email, no phone. You are on your own, and there is no chat services, is a lie.

Poorest client service ever on phone and non existant on chat never answer

Absolute worst customer service experience! As I saw in other reviews, I can also confirm: you only realize their bad customer service once you stumble across an issue and need... See more

Horrible user experience! I lost so much time of my life with them. Hate hate hate

I waited so long for the card to be activated and I was in need for mobile data.