Pasword reset is not working on my mail address since they migrated youfone to join. Never got a notification on this change. Support is asking for copy of identity card while I have customer number a... See more
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Good experience overall. The SIM card arrived quickly and the number transfer process was smooth. The prices are also very good for the amount of data provided. The only negative point was the... See more
Company replied
The transition from mobile vikings was basically smooth but not as fast as stated in the emails. The first few hours were without roaming signal.
Company replied
I had a great experience with Yoin, very efficient and helpful. I have never had such a great customer support in belgium in any service before. Made my request online on Friday for keeping my old num... See more
Company replied
Company details
- Mobile Network Operator
- Internet Service Provider
- Telecommunications Service Provider
- Telephone Company
Written by the company
NL: Yoin is een Belgisch telecommunicatiebedrijf die GSM-abonnementen aanbiedt. FR: Yoin est une entreprise belge de télécommunications qui propose des abonnements GSM.
Contact info
Voordelige GSM-abonnementen
4.0
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
I ordered a new sim card and never…
I ordered a new sim card and never received it. They cancelled my old sim without confirmation from me and now I'm stuck with no service. Thanks Yoin
18 June 2024
Reply from Yoin
Thank you for your review.
The Support will contact you.
Kind regards,
The yoin team
Very bad connection
Very bad connection. Really bad. Always 3G even EDGE (2.5G) in the center of Brussels. Is the signal coming from a potato? Charged me extra money for no reason, just left 'verbruik' on my bill without informing me. Going to ask my money back later.
3 June 2024
Unprompted review
Reply from Yoin
Thank you for your review.
Sorry to read that your experience with our services was not so pleasant.
If you are having problems you can always contact our support so they can look at the problem with you. You did not leave any information for us to contact you so I would like to ask you to contact support@yoin.be
Perfect
Everything went well, the technician came on time, he was very friendly. He installed the modem and tested the internet. Very fast internet. I ordered 3 sim cards all was promptly activated as well without fail. I used the easy switch service , everything was handled very well i am satisfied.
6 June 2024
Reply from Yoin
Thank you very much for your positive feedback.
Nice to hear that all the switches went smoothly.
Should you have any problems, please do not hesitate to contact the helpdesk using the medium below:
https://www.yoin.be/nl/contact
Easy to follow process that worked!
12 April 2024
Reply from Yoin
Thank you so much for your positive review!
We are happy to hear that you are satisfied with our service. If you have more questions in the future, please do not hesitate to contact our support at support@youfone.be.
We are always ready to help you.
Kind regards,
The Youfone team
My youfone application is not open
12 April 2024
Reply from Yoin
Thank you so much for your positive review!
We are happy to hear that you are satisfied with our service.
Please do not hesitate to contact our support at support@youfone.be so we can see why you cannot log into the MyYoufone app.
We are always ready to help you.
Kind regards,
The Youfone team
I would like to have English language as option
It was very easy, although despite having chosen French I was sent the letter in Dutch.
5 April 2024
Reply from Yoin
Thank you very much for your positive review! We are happy to hear that you are satisfied with our service. If you have more questions in the future, do not hesitate to contact our support at support@youfone.be. We are always ready to help you.
Simple and efficient
Nothing to mention really. For this beginning of cooperation I must say, the timelines have been respected, the communication was clear and easy and it does the job the same way my previous provider did.. but for a much simpler and better price. I strongly appreciate that there are not tons of options to choose from, to add to the bill. You want a phone connection? Data? Internet? Here you go, that's the price and that's what you get. Simple so customer friendly. I am just expecting the first bill to see if all os alright but I am confident it will be. My total support to this simple, cristal clear supplier.
17 March 2024
Reply from Yoin
Thank you very much for your 5 star rating.
We do our best every day to help our customers the best we can.
If you have any comments or suggestions, please feel free to pass them on.
Greetings from the Youfone Team
Reply from Yoin
Thank you very much for your nice review from the entire Youfone team!
If you have any questions or comments, you can always contact us by email at support@youfone.be or by telephone on the short number 1988.
We wish you a nice day!
Greetings
It good network for mobile data,i would…
It good network for mobile data,i would like to request to increase the volume of internet pack up 150 gb.i will be happy instead of 40 gb pack😁thank you .
12 March 2024
Reply from Yoin
Thank you very much for your great review from the entire Youfone team!
If you have any questions or comments, you can always contact us by mail at support@youfone.be or by phone at the short number 1988.
We wish you a great day!
Kind regards
Nice and smooth website
Nice and smooth website. Communication with the support team was also very smooth (whatsapp). The rates are also fine.
7 March 2024
Reply from Yoin
Thank you very much for your great review from the entire Youfone team!
If you have any questions or comments, you can always contact us by mail at support@youfone.be or by phone at the short number 1988.
We wish you a great day!
Kind regards
Great experience
Great experience. I ordered Youfone via internet, got an answer immediately. Received my sim card a few days later with a clear explanation on how to proceed further, and everything was OK. Thanks very much!
23 February 2024
Reply from Yoin
Thank you very much for your great review from the entire Youfone team!
If you have any questions or comments, you can always contact us by mail at support@youfone.be or by phone at the short number 1988.
We wish you a great day!
Kind regards
Mobility from Proximus to YouFone was perfect
My mobility from Proximus to YouFone was very smooth. All great!
9 February 2024
Reply from Yoin
Thank you very much for your 5 star rating.
We do our best every day to help our customers the best we can.
If you have any comments or suggestions, please feel free to pass them on.
Have a nice day.
Greetings from the Youfone Team
It took 3 weeks before I had 4G
It took 3 weeks before I had 4G, 2 emails and 1 call before I got reconnected.
4 February 2024
Reply from Yoin
Be assured that I am very sorry for your bad experience, because I would not like it myself.
Remember, there are people behind the screen. Your situation is abnormal because our services should function perfectly.
You can contact our customer service at 1988 because you didn't leave any contact information.
They will be happy to help you and find a solution to this annoying problem. Have a nice day
Reply from Yoin
Thank you very much for your 5 star rating.
We do our best every day to help our customers the best we can.
If you have any comments or suggestions, please feel free to pass them on.
Have a nice day.
Greetings from the Youfone Team
Good network.
Good network.
Good client costumers
Fast inscription
Youfone is a Proximus in a cheaper pakiet
I highly recommend
20 January 2024
Reply from Yoin
Thank you very much for your 5 star rating.
We do our best every day to help our customers the best we can.
If you have any comments or suggestions, please feel free to pass them on.
We wish you a happy end of the year.
Greetings from the Youfone Team
No customer support number
No customer support number, chatbot only in Dutch. No way to cancel or amend the subscription. Extra high cost for extra GB.
16 January 2024
Unprompted review
Reply from Yoin
Support can be reached via email and via the general telephone number, all this information can be found on our website which is available in the two national languages.
horrible customer service
I wanted to cancel my contract but lost my password to sign in. When trying to reset my password the system freezes. Also customer service is very unhelpful, they reply automatically to your question with most reply's unhelpful.
Really disappointing
15 January 2024
Unprompted review
Reply from Yoin
be assured I'm really sorry for your bad experience as I wouldn't like to have it myself.
Remember there are humans behind the screen. Your situation is abnormal as our services need to function perfectly.
You can contact our customer service on 1988 as you didn't leave any contact info for me to reach you.
They will be happy to help and find a solution to this annoying problem. Have a good day
Tevreden over alles
13 January 2024
Reply from Yoin
Bedankt voor je prachtige review!
Dit kunnen we heel erg waarderen. Echt fijn dat je tevreden bent met onze service!
Met vriendelijke groet,
Reply from Yoin
Hartelijk dank voor jouw mooie beoordeling vanwege het ganse Youfone team!
Indien je vragen of opmerkingen hebt, kan je ons steeds contacteren via mail op support@youfone.be of telefonisch op het verkorte nummer 1988.
We wensen jou een fijne dag toe!
Groetjes
Excellent price/quality rate
With youfone for 2 years now, never had any problem. You can even change your subscription in the app whenever you want and also when there is a promotion... very satisfied 😁👍
27 December 2023
Unprompted review
Reply from Yoin
Thank you very much for your great review from the entire Youfone team!
If you have any questions or comments, you can always contact us by mail at support@youfone.be or by phone at the short number 1988.
We wish you a great day!
Kind regards
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