Wren Kitchens Reviews 96,089

Excellent customer service from the design through to delivery. Well communicated throughout the process.

Christopher T was very friendly, helpful and informative

We went through the design process with your team from Hayes. The designer created a wonderful design and paid attention to all the details we wanted but missed a key design flaw that ruined the kitchen. This flaw was only noticed by the wren quartz measurement team. The extractor is not inline with the oven and hobs. This makes the whole kitchen look rather ridiculous. This kitchen cost us around £13,000.

We went to Wren as we believed you were the best in the industry with good customer care but we were very much mistaken.

The designs your “expert” drew look good but he messed up on the fine detail of lining a key part of a kitchen up. The hobs and extractor fan. We contacted Wren Hayes regarding this issue and they informed us all they can do is put the correct 1000cm extractor cupboard on the drawing instead of the 800 we were originally given. They said as this had all been fitted as per their designs the can not do anything and our only option was to pay for the new units and delivery costs.

This is unacceptable when the error came from the designer. This has added extra carpenter costs of £500 for the days work to fix the problem once the new units arrive.

To add insult to injury the designer missed off a key component in our new order so I had to make another order and pay delivery again.

We do not believe we should be responsible for these costs when we came to you the professionals to design our kitchen.

We wrote to wren to complain and see if they were a good company with good customer service and would help with the costs of the error there employee cost us.

The reply in a short was. We the customer signed the contact so it’s our fault. I’d be fine with that if I was the expert who messed up.

To put the responsibility of such fine details up to a customer who is not trained in kitchen design or deals with kitchen drawings daily is awful customer service. We put our money and trust in a you this incredibly poor from a company of this size. You may as well design and draw your own kitchen at least then if it’s wrong you can blame yourself. Why use Wren?

Don’t waste your time going to wren they will happily take your money but will not take any responsibility or help the customer if needed.

I was warned before I used Wren not to use them and wow I wish I listened.

I would like to express my sincere appreciation for the excellent customer service I recently received from Samuel.

Every question I had was answered clearly and patiently, and Samuel went above and beyond to ensure my issue was fully resolved.

What stood out most was the positive attitude and willingness to assist, which made the entire experience smooth and stress-free.

Thank you Samuel for providing such an excellent service.

Boyd L came to measure today, absolutely lovely experience, friendly and polite throughout. Looking forward to going into branch to see Shaun to draw up the plans and get a quote!

We had a problem with a damaged door and Kay sorted it no problem, he was very helpful and patient.

Measurement of kitchen by Mark R. Arrived early and was done very quick. Polite and good to be chat to

Why does it take a negative review to get a response. This is not me and I am sad that this is a route I seem to have to take. Maybe Im old fashioned with old fashioned expectations of service.
Order 49246839
For the first time in my life I found myself in a position of being able to buy a brand new kitchen. So I chose Wren. My experience choosing and designing a kitchen was really good. However, it has been downhill since then. Despite being clearly stated at the design stage, delivery form filled in and an email sent(which was ignored)regarding access, DO NOT SEND AN HGV. They sent an HGV which got stuck. So this was recorded as a failed delivery. This is where the ongoing problems started. I struggled to find out about redelivery. But it did arrive eventually. And now the fitters have not turned up. Despite being booked and having confirmation of the first day of installation, just not turned up, no notice, no explanation, nothing. And once again I cannot get any information on what is going on. So they have had my money and it feels as if they now don't care about anything. Its costing me money tooing and froing between homes. Ive turned down work to be around for delivery of said kitchen and being available for installers to come whenever that will be. I have planned the move to my new home this weekend supposedly because my kitchen will have been installed within this week. So where does that leave me? So without a doubt based on my experience so far I could not recommend Wrens Kitchens.

Mark R was very polite and unobtrusive as he measured and photographed our kitchen.

Nicholas at Wren was very helpful sorting out my query today. Have nothing but praise for Wren, their service has been A* from start to finish. Neil in the showroom was amazing took so much time to ensure that everything went smoothly. Correspondence excellent and kept me updated with delivery times etc. Delivery men very courteous and careful with all new kitchen units etc. Nothing has been too much trouble. Finished kitchen looks amazing, lovely quality units. My kitchen fitter said he loves fitting Wren kitchens as they are so well made. Overall would highly recommend Wren.

Christopher T was punctual, respectful & very polite while surveying our kitchen. Answered any questions we had & was more than happy to help.

T Platts kept us well informed of her arrival time, was punctual and courteous and, above, all was extremely professional in her approach to surveying our bedroom. T Platts listened to our requests, asked pertinent questions and took copious measurements

We had an issue with colour match for replacement doors/fronts for our kitchen. Luke Grantham took immediate ownership of our complaint and consistently and patiently helped us achieve a satisfactory outcome. Luke is a real asset to the firm and we thank him sincerely!

Couldn't fault wren at all, had a great experience from measuring up with Dom T who actually measured for my kitchen and them came back to measure my bedroom, and the design service from Louis over at the Altrincham depot, not pushy at all,no hard sales, just coffee and a laugh, everything went smooth would reccomend and already have used these guys again.

I wish everyone is like Samuel very kind and understanding person Wren should be proud to have this person as an employee . All the way 5🌟🌟🌟🌟🌟 to him

We were missing some wide angle hinges and I called up and got through to Nicholas at customer services. He was so helpful from start to finish along with being super friendly. If only all customer service departments had a Nicholas.

I spoke with Mr Reet from the customer service. He was very helpful and kind. He valued my time and talking to me very professionally. I can say 100% you (Wren)did great job for giving opportunity for Mr Reet in the customer service. I hope you got lots of people like Mr Reet. Once again, Thank you Mr Reet. I wish you all the best in your work and keep make smile and hope for your customer.

The Wren delivery team were on time, very helpful and pleasant throughout the whole delivery. They could not have done anything better in my opinion and I am grateful to them

Warren your customer service guy was very helpful and sorted out my minor issue, well done Wren

47858983,47924947. Keifer, Dean. Fantastic delivery team! Very friendly, respectful, professional staff. Thank you so much for your fantastic service and delivering my kitchen safely.