Wren Kitchens - Hereford Reviews 24

There was a clear lack of communication after I signed the contract, and my delivery date was changed without my consent. When I queried this, I was told that only a delivery week is guaranteed, not a specific date. However, this explanation does not apply to my situation, as I was specifically offered 27th February or 2nd March, and I chose 2nd March. The delivery was then changed to 5th March, leaving me struggling to arrange for someone to be at home to receive it.

When I contacted the Hereford showroom, the person who identified himself as the manager was rude and dismissive throughout the conversation. He suggested that I should simply take time off work to accept the delivery because "other customers do the same." As a paying customer, I expected understanding and support, not to be made to feel as though I was asking for a favour.

I also emailed the delivery team requesting a call back after spending 48 minutes on hold without getting through to customer services. Despite explaining everything in my email, I never received a call back or any response, which only added to my frustration.

Overall, this experience has been extremely disappointing. Before signing the contract, Wren appeared to be very customer-focused, but once the sale was completed, I felt that the level of customer care changed significantly.

I believe Wren staff should support customers throughout the entire process, not just until the contract is signed. In particular, someone in a managerial position should know how to communicate professionally and treat customers with respect. During my conversation, I felt that the manager's attitude towards me was influenced by my background. While I cannot know his intentions, I genuinely felt I was treated differently, and I do not believe he would have spoken to a British or European customer in the same manner. That interaction left me feeling uncomfortable, disrespected, and deeply disappointed.

Please note: This review relates to my experience from the end of Feb to start of March. Due to personal circumstances, I was unable to post it at the time, so I am sharing my experience now.

Wren replaced a kitchen wall unit after 12months it was showing some signs of being faulty. Within days I recieved a brand new unit and a fitter was assigned but did not complete the job of re fitting the unit but as soon as I told wren they got me a new fitter. Excellent service and communication has been excellent which really does help customers 😀

Had a new kitchen April 2025, all fine.
Flooded in October 2025. Quite a traumatic experience.
Kitchen base units removed and ordered new from Wren. Also had to have new worktops. Asked for the order to be repeated as before.
Wren supplied incorrect breakfast bar. (Supplied with no rounded edge)
Refusing to take back. Now stuck in house being rebuilt, stress of dealing with a 3m worktop, which I can’t move due to size.
Shop blaming warehouse, and visa versa!
I asked for the base unit and worktop order to be matched. Wren blaming each other and refusing to deal with it. I can’t transport it to the store. I would like it collected and refunded.
Kitchen fitter has managed to use the existing worktop. So just collect and refund please. Your error not mine!!

I’ve posted before on here
Still no further forward with wren
A delivery meant to be coming Friday , no idea what’s in the delivery (items in original delivery were damaged and or missing)
I’ve already said date not suitable but they ignore that . No body calls you you can’t speak to anyone (even the store where i got kitchen from can’t speak to anyone in their head office )
Has been going on for a month now . They said on my last poor post that they’d look into the matter/issues but I haven’t heard anything at all . Getting concerned that they’d look into kitchen /bedroom will never get finished ! Please be aware of their customer service. If you have an issue nobody wants to know !

I am blown away by both the quality and the service provided by Wren. The result is a perfect solution for our annex and despite it not being the most expensive order we were given top dollar service. I had to return three parts of the kitchen (which was not installed by Wren) and they sent replacements within 24hrs. The app is brilliant. I cannot recommend them enough.

Jonathan was friendly, professional and very helpful throughout the appointment. He took the time to measure up our kitchen properly, explained everything clearly, and made the whole process feel easy and straightforward.

Excellent service. Jonathan E was friendly, polite and helpful. Rang to give an update of how far away he was. Arrived dead on time. Couldn’t fault anything.

I spoke to Samuel who was very polite, helpful and reassuring in resolving my issue. I have been directed to the supplier to chase up my issue but Samuel has kept my case open and will call me tomorrow to ensure a resolution has been provided. Thank you for your help

Jonathan E was brilliant from the very first visit to measure the kitchen and subsequently the second visit to measure an additional space. He phoned each time ahead of arrival and was on time.
He was polite, professional, very knowledgeable and really thorough with the measurements. A credit to Wren. Thank you.

Good choice and prices.Modern, bright and welcoming showroom. Friendly and professional staff. Great design.

Thanks to Jonathan E and Rhian D at Hereford.

Transport team Myles and Adam very professional and on time. They took care with our delivery. Totally respectful of our home. Thank you!!

We arranged for a member of the home survey team to visit us to measure our bedroom as we are interested in replacing the current old furniture and wardrobes. Jonathan E from the team, arrived punctually with a very friendly welcome and was very enthusiastic. He answered all our questions and show us an image of our measured up bedroom. We now look forward to visiting the store for a virtual look at the options for new furniture in our bedroom.

Jonathan E absolutely lovely and professional. Can’t wait for my new wardrobes

Kind regards
Kristina kiki from ross on wye

Jonathan E came out to survey our room for our kitchen from he Hereford branch.
He was extremely professional and pleasant and extremely helpful .
A pleasure to meet him.

Jonathan E was super lovely, very professional and friendly and made the whole experience so easy and stress free. He gave us excellent recommendations and encouraged us to go for the kitchen of our dreams. 10/10 would recommend

Jonathan E came to measure up today, really engaging and professional. offered advice and feedback with a positive and respectful attitude. It's great to have someone like Jonathan E in your team Wren!

It was our home measure appointment today, Jonathan arrived on time and explained what he needed to do. The appointment took around 45 minutes to complete and I was told what would happen next.
Lovely guy! Thank you

After a great experience with our kitchen we are now looking at their bedroom furniture.

So first step is to get the area measured and we were lucky enough to get Jonathan E. again as we also had him for our kitchen.

He is professional, friendly and very helpful and seems to love his job.

Would recommend Wren and Jonathan E.

Jonathan was polite, respectful, very very helpful and a great sense of humour. Highly recommended

Having chosen the design and provisional layout of our new kitchen we were visited by wrens surveyor John EB to take accurate measurements.
He called beforehand to give his exact arrival time, was polite and respectful of our home. We discussed the plan and went through it in detail with him making notes to ensure the final plan to be presented to us would meet all of our needs. There was no feeling that he was rushing us it was a very relaxed experience.