Wren Kitchens Reviews 

103,398
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 11,386 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and helpful staff who make the design and planning process remarkably smooth and enjoyable from the very beginning. Consumers also consistently note the excellent delivery service, noting that polite drivers arrive promptly and handle all packages with great care. However, some reviewers were not happy with product quality issues, mentioning damaged worktops or peeling laminate finishes after a relatively short time of use. A few other people also felt that customer support could be unresponsive when trying to resolve unexpected delivery delays or missing replacement parts.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently helpful,... See more

Service

Customers had positive experiences with service, frequently highlighting the friendly, professional, and... See more

Product

Users describe ambiguous interactions with product, expressing delight in final kitchen layouts and units... See more

Delivery service

People report positive experiences with delivery service, praising smooth and prompt arrivals with constant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My kitchen hasn't been installed yet but I want to say how efficient, friendly and professional Veronica Fernandes of the Swindon branch has been throughout the planning. She has been patient over... See more

Company replied

Rated 5 out of 5 stars

We met with Ellie who is new to Wren in Banbury and was extremly pleased with our experience. We were totally undecided as to what we wanted, but she very patiently talked us through our options. Our... See more

Company replied

Rated 5 out of 5 stars

Few minor issues with kitchen items delivered so had to contact Customer Services. Spoke with Jemma who was extremely helpful and helped resolved issues where possible. Very helpful indeed, is an... See more

Company replied

Rated 5 out of 5 stars

From the first point of contact the customer service has been amazing . Craig in Paisley designed our kitchen and we had our builder fit it. Delivery was when we wanted it and the drivers were quick a... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. also in
  3. Bedroom Furniture Store
  4. Kitchen Remodeler

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 129 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

103K reviews

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4.5

All reviews

(103,398)

11,299 reviews in the last 12 months

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Rated 5 out of 5 stars

The drivers arrived on time

The drivers arrived on time, were polite and respectful and worked quietly and efficiently to place everything in the correct place. They took care to protect our property.

14 October 2026
Unprompted review
Rated 5 out of 5 stars

Great kitchen survey visit

Very relaxed atmosphere and very thorough kitchen survey completed by Michael Herdman. He was very friendly and explained everything throughout the process

14 October 2026
Unprompted review
Rated 5 out of 5 stars

10/10 experience today with Roy Barkley…

10/10 experience today with Roy Barkley who came out to measure my kitchen. Roy was very professional and helpful throughout the visit. He spent time ensuring all my questions were answered and made the process easy, giving me confidence with moving forward with my new kitchen. Highly recommend the service.

14 October 2026
Unprompted review
Rated 4 out of 5 stars

Wren kitchen panel replacement

A problem has developed with the Wren kitchen, 4-5 years old. A lot of panels have “delaminated “ - the plastic cover has come away from the board on units. Tracey gave me a lot of time to work through the issues and what needs to be done, she was patient and painstaking.
Having said that, we are disappointed with the poor quality that led to this and the many consequent obstacles.
We trust Wrens have done enough to sort it out.

14 October 2026
Unprompted review
Rated 5 out of 5 stars

Mitchell and Toby are stars!

Mitchell and Toby couldn’t have made the delivery more smooth. They made parking issues outside our home seem like no problem, and made me feel incredibly reassured from the moment they arrived. Despite it being early in the morning they were absolute rays of sunshine and made it a nice start to the day. We couldn’t have asked for a better service.

14 October 2026
Unprompted review
Rated 5 out of 5 stars

She was very good explaining and solve…

She was very good explaining and solve a matter for me (Laura)

I wish always some one help me such Laura to understand and good way to solve my problem

I would like to thank Laura for her patience in listening to my concerns and actively seeking a solution.
We agreed that she will look into why no unit was used despite having a 192 mm space available.
Laura fully understood my explanation and committed to resolving this issue. She completely agreed that if a unit can be placed there, it should be, and that your designer made a mistake.
I want to thank Laura once again for her support.

One more time thanks of her

14 October 2026
Unprompted review
Rated 5 out of 5 stars

Very friendly

L albrow was very friendly, knew what he was doing and understood what I needed doing.

14 October 2026
Unprompted review
Rated 5 out of 5 stars

Jason and Jake were brilliant.

Jason and Jake were brilliant.
Clear communication in the lead up to delivery and they were efficient, friendly and professional bringing our new kitchen into the house.
Definite 5 stars from us.

14 October 2026
Unprompted review
Rated 5 out of 5 stars

April

I spoke to a lovely lady named April.
She dealt with my complaint very efficiently and professionally and my problem with the kitchen was resolved straight away.
I would highly recommend her to future customers.
Well done April and Thankyou very much.

14 October 2026
Unprompted review
Rated 1 out of 5 stars

Terrible service on a kitchen

Wrens get you drawn in and encourage you to buy there kitchen.They say lay a deposit down to hold prices.So you do.Then they cant deliver the fitter.They also lie to there customer.Weeks go on and nothing happens.You get more and more fustrated with them.The after sale is rubbish.They sit on your deposit and not care.

14 October 2026
Unprompted review

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