Wickes Reviews 

We have recently purchased a new fitted kitchen through the Bolton branch. The experience from start to finish was excellent and we could not fault the service. Jenny D was amazing to deal with and designed the perfect kitchen for us. Nothing was too much trouble for her and she made the process smooth and uncomplicated. We were impressed with the service and would be more than happy to recommend Jenny to anyone looking for a new kitchen. We are now looking forward to seeing our new duck egg kitchen take shape and come to life over the upcoming weeks.

After a dreadful customer experience at our local Preston branch, we decided to travel the distance to the Blackpool branch to spend our hard earned money and hopefully have a more positive experience.

We were not disappointed!
Despite the shop being busy on a Saturday afternoon, when we entered, we noticed the light hearted atmosphere with pleasant staff and happy shoppers.
We had a query regarding stock (we were making a large purchase of flooring).
I approached a young lady on the till, I'm not sure of her name, Helen perhaps? She was very welcoming and dealt with my request immediately.
She radio contacted a colleague for further information, and he appeared as she spoke.
He (Mark) was upbeat and friendly, and he clarified my request. He escorted me to the relevant flooring area and chatted about the stock levels.
Mark disappeared to the stock room and then returned quickly, informing me that they had exactly what I needed.
He guided us towards the stock holding area to collect the products.
As we walked, Mark greeted other customers with a cheery "Hello", ensuring they were being looked after and able to locate what they were looking for. Each person appeared to appreciate his attention.
He brought the flooring out of the stock room and loaded it onto our trolleys, then helped us to move them to the tills.
After taking payment, he ensured that we were okay with the heavy load and thanked us for our custom.

Considering that it was towards the end of the working day, and the store was still quite busy, the staff were polite, chatty and informative.
I asked Mark to confirm his name and he informed me that he was the Duty Manager. No wonder the staff appeared relaxed and happy in their work, with an enthusiastic manager like Mark. He made a mundane trip to a DIY store and memorable trip out.
Despite living on the other side of Preston, Blackpool Wickes will now be our 'go to' for all our DIY needs. Thank you Mark and team!

Well.....we were told by customer services our item was coming by 7pm yesterday by FedEx......did it turn up....NO.

My husband called this morning to be told it will be delivered today....it is now 7.17pm and we have no item.

I have no idea where to go with this, I would tell Wickes to keep it but I need it to finish the job as it was part of an order.

Is this a joke. I have never had just poor service like this.

I will never shop in wickes again....

I only ever get a quick response when I put a review on here...work that one out.

I am very thankful for the help I recieved at wickes Perry Barr, all of the staff are extremely pleasant especially Sophie for helping me find the item I was looking for.

Wickes are a great store but they need to put proper seals on consumables as dirty thieves steal items then when people like us get home and open them thinking im buying 12 wago connectors and Im actually getting 6 isn't very good.

Its not on the store id say its more to the manufacturer not sealing the packaging properly and to the no good dirty thieves that think they are gods child and can get away with it not a good experience this time but like I said not on the store.

This was the store in truro. A big queue. 3 ladies working. Ive never found a refund so difficult. I only purchased the item 15 minutes before. The 3 ladies were of the older generation which is totally ok. Except 1 was getting in a flap could not work her computer. Told a customer to go to till. He queued then he was told to actually go to her. She then said that the colleague who can do what he wanted was day off. Not one lady apologised for the wait or the fact that they really could not do what was needed. Never again. Surely a trained member of staff should always be present

As always very good experience,Niamh is excellent
Staff including Niamh are always friendly polite and helpful

Tony Chilton from Trident bathrooms was the Wicked installer. His work was excellent

Always use the Exeter store for my DIY needs, friendly welcoming staff, knowledgeable and helpful.
Easy to use for click and collect and no hassle returns.
Customer service second to none.

First of all I love Wickes , I went to your Dorking branch today to return ab item ( my fault wrong fitting ) and to purchase other items , the young lady at the till was so polite friendly and extremely helpful , people are so quick to complain but never say thank you well I am doing just that , her name was JESS she made my day .

Served by pinny. Lovely service

From initial ideas through multiple design revisions to a fabulous finished product, nothing was too much trouble for Emily Gledhill-Walker and the team at Wickes Kings Lynn. Thank you so much!

Very helpful and pleasant to deal with made the purchase very easy

Both Katie and Avni were brilliant at helping us with what we needed. They guided us through how to order too.

Fantastic service from Kay she’s a credit to your company

Great service from Jayne at Wisbech, very helpful, lovely lady.

I do private care for the eldery and my client placed an order for delivery which did not go as well as hoped, however I would like to say a huge thank you to the duty manager Danielle for her time and patience in sorting the matter and providing excellent customer service to my client.

Jessie was outstanding very knowledgeable and a professional and very helpful thank you

Been to Wickes Northampton (293) - had to wait 4 to 5 mins to get served - 3 assistantance were standing there and talking in-between them about bag which was given by another staff. Disappointing Customer service !!

We would like to say a huge thank you to Mateo for his knowledgeand help with with our kitchen. He listened attentively to our requirements and gave us excellent advice and had a great eye for detail.