Wickes - Alton Reviews 

Ordered online and received a message within a few hours to say my items were ready for collection. When I arrived, everything was already on a trolley and ready to be loaded straight into my car. The service from Wickes was very efficient, quick, and well organised. A great click-and-collect experience.

Great staff, really good selection of stuff for a medium sized store. Tony was particularly helpful last time I visited

Excellent service today with friendly and helpful advice from Peter W.

I met Sam for a kitchen design appointment and was impressed by his service, thoroughness and ideas. Would recommend.

I went in to Alton, Wickes to get a shade of paint made up (I wanted a garden shade but made into an interior wood paint). George came and assisted me, he advised on the best type of paint to use & carefully made up the colour required. He then patiently let me check the colour whilst in the store, he even gave me a piece of wood to test it on to ensure I was happy with it. Which I was. Excellent customer service . Thank you. Trudy Kitabayashi

Guyo, the customer assistant in Alton is great. Every shop needs a Guyo! Always helpful. Always friendly. Makes shopping at your store enjoyable.

Guyo is always helpful, smiley, and gives excellent advice whenever we come in. Great customer service.

Yvette and tony were excellent and helped us get exactly what we needed

Alton store

Kyle

Sam was knowledgeable and helpful and put in a huge amount of effort and time in supporting us to get a better understanding of what we could do with our bathroom.
He was friendly and motivated and communicated quickly
Very good service!

Member of staff called Guyo was so helpful. We went in store for a power tool that was on offer and could not find in store. We approached Guyo, as this man has been so helpful on other occasions, and asked him if he knew where it was. Out came his computer, stock said one available & off he went to find it. Boiling hot weather & he still goes above & beyond to help us. What an absolute credit he is to Wickes Alton .

George at Wickes was helpful, very friendly and efficient. He was always smiling and deserves a pay rise..

Cracking team as ever especially Peter W and Guyo who couldn't be happier to help!

A pleasurable shopping spree made so by Jon,a top man.Helpful and cheerful

Peter & Guyo couldn’t have been more helpful and friendly to this DIY novice. I went into the store with just a photo of the problem (broken plug in sink) and left with the right parts, great tips and advice and the confidence and motivation to get the job done.

In a world of online shopping and self serve tills - this was a welcome touch of genuine customer service - I’ll be back next Sunday with my next DIY challenge for sure! Thanks guys

As always the staff are helpful
Guyo didn’t have the knowledge to help with one thing I needed. So he introduced me to Yvette. Who was knowledgeable and help m to find what I needed and where to get it. She managed to do that without making me feel like a fool. Thank you
Whilst that was happening Guyo in his usual cheerful manner dealt with the other bits I needed.

Guyo was great from start to finish. I was outside looking for some sleepers & he saw I needed assistance. Asked if I needed help and I explained the scenario. Guyo informed me of my options, and I told him I needed to go find out correct measurements. 30 minutes later, I came back to the store, knew exactly what I needed & then went to the desk to place my order. The colleague then called over (funnily enough) Guyo, who then took me step by step placing my order, making sure it was correct and arranging next day delivery. Guyo made the whole experience from start to finish seamless, and throughly deserves the recognition. Thank you Guyo, and it most certainly encourages me to come back and shop with yourself.

Peter W gave us great advice and a lot of his time talking about the various kitchen cabinets and the different surfaces and their qualities. Very helpful.

Ordered sliding wardrobe doors. The sales person, Sam, was excellent.

Peter Ward a staff member having worked with the Design Team gave us invaluable advice to how to change the filter on our kitchen boiling tap and saved us time and money which the tap manufacturer failed to do. We are truly grateful to him he is such an amazing member of the Wickes team and always solves our problems with great after service and care as customers. He must be a highly valued member of the Alton Wickes team we know who to go to when anything else gets beyond us. Also a real gentleman.