Right from the start, John Gillam at the Crawley store, went out of his way to meet our needs. Throughout the design and with all of our changes and questions he was incredibly patient and accommodati... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Deepak certainly knows his stuff, changed our kitchen design when he realised the original plan would not work, he’s plan would ! Top service after visiting the store and choosing the add on’s requi... See more
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We had great experience with Wickes Bathroom design! Wayne Tyler-Grant at the Cardiff Newport Rd store was super friendly and accommodating! He was patient with us and accommodated our needs well. He... See more
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After having a really disappointing experience with B&Q, where my order didn’t even turn up, I decided to try Wickes instead. I’ve now placed multiple orders with Wickes and every experience has bee... See more
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Company details
About Wickes
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Written by the company
- Promise 1
Contact info
Wickes Building Supplies, Rhosilli Road, NN4 7JE, Northampton, United Kingdom
- 0330 123 4123
- enquiries@wickes.co.uk
- www.wickes.co.uk
4.4
Excellent
72K reviews
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Worst Wickes ever
I went to the Wickes store in Northampton. I was not acknowledged by the young man at the checkout. The young man's words were "you don't want a bag, do you". I did not comment. The staff in there lack people skills. They need to all go on a customer service training course as they do not know how to speak to customers or they just do not care!! I have been to many Wickes' stores and this is first time I have to complain. It is such a shame that they are my local store. I will be going to Rushden in future, at least the staff are lovely and friendly.
I would give my scores a zero if I could.
The location of your disabled parking there is also absolutely terrible!! It should be closer to the doors.
6 July 2026
Unprompted review
Reply from Wickes
We appreciate you sharing your experience. We are truly sorry to hear about the lack of acknowledgement and the unhelpful interaction you had with a team member at our Northampton store. We also regret to hear about your frustration with the disabled parking location. This is certainly not the standard of service we aim to provide, and we will address these concerns internally to ensure a better experience for our customers. - AB
I had a problem with my product and…
I had a problem with my product and girl at the desk called pinny sorted it out. Great service
17 July 2026
Unprompted review
Reply from Wickes
Hi, Rinku. Thank you for taking the time to share your review with us. We're really pleased to see that Pinny was able to help resolve the issue you had with your product. Thank you again for your kind feedback. - Scott H
I had a great experience while shopping…
I had a great experience while shopping here . Sophie helped me with finding everything I needed . Very polite and very helpful . 5 stars from me
10 July 2026
Unprompted review
Reply from Wickes
Hi, Jake. Thank you for taking the time to share your review with us. We're really pleased to see that Sophie was helpful and polite during your visit. Thank you again for your valuable feedback. - Scott H
Excellent service
Excellent service was served by a woman called sophie she showed me where the paint i needed was very quickly and efficient and was really easy to talk to very polite lady would go back again just because of the customer service she provider its getting rare to be welcomed by staff these days but her smile and nice personality was amazing
19 June 2026
Unprompted review
Reply from Wickes
Hey Christopher, thank you for your five-star review, and I'm delighted that Sophie was super helpful during your visit! - Dylan
Great service from Paula, Lou, and Emma
Great service from Paula, Lou, and Emma, helped me load x30 heavy sheets of 2.4 x1.2 x18m OSB boards on my truck very hot day,
Much appreciated 👍
7 July 2026
Unprompted review
Reply from Wickes
Hi, Geoff. Thank you for taking the time to share your review with us. We're delighted to see that your happy with the service provided by Paula, Lou and Emma. Thank you again for your kind feedback. - Scott H
Reply from Wickes
Thanks for taking the time to leave your 5-star review. We are glad to hear you find our staff extremely friendly and helpful. - AB
Adam has incredible customer service…
Adam has incredible customer service friendliness and helpfulness, what a treat to be help by such a lovely person. Gloria on the till was also lovely. I met the dream team today :)
17 July 2026
Unprompted review
Reply from Wickes
Hi, Thank you for taking the time to share your review with us. We're delighted to see that both Adam and Gloria both provided excellent customer service during your visit. Thank you again for your valuable feedback. - Scott H
Wickes Kitchen/bathroom renovation
I recently renovated my kitchen/bathroom with Wickes over at Hangar lane, and I am so pleased with the results. My design consultant Ann was always willing to help, and was very attentive to the vibe we were going for. Generally an excellent service! Thank you again!!
22 January 2026
Unprompted review
Reply from Wickes
Hi SC. Thank you for taking the time to share your review with us. We're delighted to hear that your design consultant, Ann, provided attentive support throughout your kitchen and bathroom renovation and helped bring your vision to life. Thank you again for your kind feedback.- Scott H
Just purchased some paint in wickes…
Just purchased some paint in wickes Luton, we were served by Emily who was very helpful, enthusiastic and clearly cared about making sure customer service was to the highest standard.
17 July 2026
Unprompted review
Reply from Wickes
We're so pleased to hear about your positive experience and that Emily provided such helpful and enthusiastic service. It's wonderful that customer service was to the highest standard! - AB
Nothing was too much trouble for Wade
Nothing was too much trouble for Wade. He explained everything really clearly and was really concerned to achieve what we wanted.
12 July 2026
Unprompted review
Reply from Wickes
We're delighted to hear that Wade explained everything clearly and was dedicated to achieving your desired outcome. Thank you for your kind words! -AK
I used Wickes’ kitchen design service…
I used Wickes’ kitchen design service recently and was very impressed. Luca did a wonderful job and came up with creative and workable solutions to help me make the most of limited space in my kitchen. He really went above and beyond. Would highly recommend !
21 June 2026
Unprompted review
Reply from Wickes
Hi. Thank you for taking the time to share your review with us. We're delighted to hear that your design consultant Luca provided creative solutions and helped you make the most of your kitchen space. Thank you again for your valuable feedback. - Scott H
Adam
Adam, Kate and Chris were a massive help today. Such a helpful friendly service for a local school.
17 July 2026
Unprompted review
Reply from Wickes
Thank you for your wonderful feedback! We are so pleased to hear that Adam, Kate and Chris provided such helpful and friendly service to your local school. - AB
Reply from Wickes
Thank you for your wonderful 5-star review! We are delighted to hear that you found our store well-stocked and our staff to be nice. We appreciate your kind feedback. - AB
The manager of the store
The manager of the store, Adam, was so kind, helpful and generous. They were supportive of charity work we were doing and were understanding of the way the store could help. All the staff in the Birkenhead store seemed very helpful.
17 July 2026
Unprompted review
Reply from Wickes
Hi, Gemma. Thank you for taking the time to share your review with us. We're delighted to hear that Adam and the team at our Birkenhead store were able to support your charity work. Thank you again for your kind feedback. - Scott H
They were kind ,helpful and welcoming
They were kind ,helpful and welcoming. Adam helped us to get stuff and the range of products in the store was really good. They understood our charity.
17 July 2026
Unprompted review
Reply from Wickes
We're so pleased to hear about your positive experience and that Adam was kind, helpful, and welcoming. It's wonderful that you found a great range of products and felt understood. -AK
Great service start to finish on our…
Great service start to finish on our bathroom renovation. John listened to what we wanted and designed a gorgeous bathroom, the installation team finished and installed to a really high standard. Couldn’t be happier with the finished bathroom.
13 July 2026
Unprompted review
Reply from Wickes
We're so pleased to hear about your excellent experience with your bathroom renovation! It's wonderful that our team was able to create and install a gorgeous bathroom to such a high standard. We're delighted you're so happy with the result! -AK
super accommodating
Lee was super accommodating, found what worked for our THREE (!) projects and found us fitters to complete before baby arrived. Thank you Lee
10 January 2026
Unprompted review
Reply from Wickes
Hi, Eleanor. Thank you for taking the time to share your review with us. We're delighted to see that your design consultant, Lee, was able to accommodate your requirements across all three projects and help arrange fitting in time for such an important milestone. Thank you again for your kind feedback. - Scott H
Pranitha is very patient and helpful
Pranitha is very patient and helpful. Helped us select the tiles. Very nice experience
16 July 2026
Unprompted review
Reply from Wickes
Hi Tian, we're so glad to hear that our team member was patient and helpful in assisting you with your tile selection. Thank you for sharing your very nice experience! -LG
AJ delivery driver at Luton Wickes.
AJ delivery driver at Luton Wickes, always great customer service, courteous and respectful. A credit to the company. Nothing is too much trouble for him. He has a birthday on Monday too. Many thanks.
16 July 2026
Unprompted review
Reply from Wickes
Hi Rosa, thank you for taking the time to share your wonderful feedback. We're so pleased to hear about the excellent customer service you received from our delivery driver. We appreciate your kind words. -LG
Came in today for paint
Came in today for paint, came across kim who was an amazing assistant she helped me and my brother to find the best paint for the job great interaction with her as she approachable and easy to talk to myself and brother will be returning again due to the good experience n customer service
16 July 2026
Unprompted review
Reply from Wickes
Hi, Daniel. Thank you for taking the time to share your review with us. We're really pleased to see that Kim was friendly and helpful during your visit, providing great customer service. Thank you again for your kind feedback. - Scott H
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