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Review summary

Created with AI, based on recent reviews

Considering 99 reviews, most reviewers were let down by their experience overall. Many people found the app and streaming service consistently unreliable, experiencing frequent buffering, freezing, and black screens during live events. Customers also reported significant issues with subscriptions, noting misleading advertising, content blackouts, and unexpected additional charges. The overall user experience was often described as poor, with people struggling with login difficulties, unresponsive links, and a clunky interface. However, some customers also noted issues with the app's functionality, such as missing search features and inability to skip, alongside frustratingly talkative commentators.

What people talk about most

Service

Customers expressed significant dissatisfaction with the service, with many describing it as poor and... See more

Subscription

Users describe negative interactions with subscription, often citing misleading information about content... See more

User experience

Reviewers highlight negative aspects of user experience, with many reporting significant frustration due to... See more

Application

Reviewers mention significant dissatisfaction with the app, citing frequent issues such as freezing, errors,... See more

Website

Clients share negative opinions on the website, citing frustration with its clunky interface and poor... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This it the most ridiculous app ever. Can't watch a game without several buffering issues, pixelization,or just plain black screen. The only clear thing is the 30 minutes of commercials per hour. My w... See more

Rated 1 out of 5 stars

TLDR: refused refund despite not offering content they advertised Signed up to watch Women's Rugby world cup in Canada, which they heavily advertised having the rights to. Watched one game succes... See more

Rated 1 out of 5 stars

F1 Ads are horrible and intrusive. Post race analysis often cut. Other sports matches being transferred to TSN+, making regular TSN subscribers feel obligated to pay more for things that where include... See more

Rated 1 out of 5 stars

Throughout this World Cup, the TSN streaming experience using the iOS/iPadOS app has been awful. Streaming freezes every 2-3 minutes. Sometimes it freezes indefinitely, requiring closing and reope... See more


1.2

Bad

TrustScore 1 out of 5

195 reviews

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No history of asking for reviews

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1.2

All reviews

(195)

101 reviews in the last 12 months

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Rated 1 out of 5 stars

False advertising.

False advertising.. its says ufc and they dont stream it at all and they dont give any kind of refunds.. you pay

customer support is just a guy who do what hes been told .. they wont help they squeeze thay money from you and you will never get it back

23 September 2024
Unprompted review
Rated 1 out of 5 stars

WORST app ever!!

DO NOT try anything but watching live! Even then I’ve had the feed randomly dropped. DO NOT attempt to fast forward or rewind. WORST app ever!! Made the mistake of paying for an annual subscription but will definitely cancel.

14 September 2024
Unprompted review
Rated 1 out of 5 stars

I got charged without notice and ask…

I got charged without notice and ask for refund immediately and they didn’t send it. They just kept reciting their policies. No respect to customer service. Terrible terrible non existen attention to customer needs or even a sense of fairness and integrity.

26 August 2024
Unprompted review
Rated 1 out of 5 stars

Too many adverts

Too many adverts. We're missing the majority of the sport content that we pay for because TSN want to show more and more adverts. Greedy and poor effort to please their consumers.

25 August 2024
Unprompted review
Rated 1 out of 5 stars

The worst channel ever

The worst channel ever. You pay to watch commercials. The had the audacity to cut the opening and closing ceremony for commercials. Save your money. So disappointed

11 August 2024
Unprompted review
Rated 1 out of 5 stars

TSN no longer for me

Too many stupid ads which I appear to be paying for.. The online presentation menus are a mess and nothing is labelled. Above all, I signed up to watch the olympics and got the terrible CBC which I detest with their ott WOKE COMMENTARY.

26 July 2024
Unprompted review
Rated 1 out of 5 stars

purchased the app today and within 15…

purchased the app today and within 15 minutes it was deleted. every live show was laggy and out of sync some worse than others. brand new tv here with the latest tech, no problems on any other streaming platforms. just wasted $22 such a shame was looking forward to some golf and cfl.

20 July 2024
Unprompted review
Rated 1 out of 5 stars

It's all about the money $$$

I always subscribe to TSN.ca around events such as the world cup etc. Done it for years this way. I subscribe and cancel on day 1 just not to overpay for something I do not need. This time, they had an offer for about 50$ for 6 months or 20 for 1. Naturally I only needed the one. I subscribed for that and remember cancelling on the spot which is what I always do. It's possible that I forgot to cancel (slight chance), and it's more possible that the cancellation did not go through and I did not pay attention for the confirmation.
After a month I get a message that my subscription automatically renewed.
I call them on the spot to try to get it cancelled and refunded, explaining fully all the reasons. The agent kept on referring to the terms and conditions which do state no refund. Companies with bad customer service do that usually, keep referring you to the terms and conditions making sure you know that you did a mistake (possibly my mistake but not necessarily as explained). I explained that i had no intention at all to use the subscription as the Euro and Copa are over, and explained that it's probably an issue with their system or possibly a mistake. I explained that I NEVER got a renewal notice prior to my subscription, something in this digital 3.0 era and with Bell's tech expertise and budgets someone would expect. Nothing changed, the agent kept on mentioning the same thing. Made me wait on the line for 30 min for a supervisor then asked to call me back. Supervisor called back but could not do anything. Both agents were courteous, but obviously Bell would not give them any leeway to help out their customers. Had that same experience with Bell before which made me run away to another supplier that I have been with for years now.
PS: my connection for this app was so bad on my smart TV, kept on lagging, i think because of their bad bandwidth and how many people were connected yesterday (final) and on big matches.

12 July 2024
Unprompted review
Rated 1 out of 5 stars

App is terrible

App is terrible, have to watch ads even with a subscription, volume doesn’t work during the 2024 Wimbledon mens final even with tv volume all the way up. Worst sports streaming platform I’ve come across.

14 July 2024
Unprompted review
Rated 1 out of 5 stars

The TSN app and website are terrible…

The TSN app and website are terrible for watching live games. We tried to watch Euro 2024. The app was constantly glitching, pausing, buffering, and sometimes kicking us out completely. It didn’t matter if we tried to watch on our TV or on the iPad. It didn’t matter if we used wifi or data. It was just terrible. TSN tried to blame our internet but TSN was the only streaming that we were having issues with. They were willing to chat and email but could not offer any solutions to the problems that have lasted throughout the tournament.

10 July 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely trash!

Everytime I try to watch something it says that my internet is unstable! I have to call in and trouble shoot EVERYTIME. This last time they told me it just won't work because xbox is no longer supported, I need a smart TV. TSN has decided that if I can't afford the latest technology then I am not worthy to watch sports. I am too poor to travel or do concerts, I just want to watch CFL for a little enjoyment but TSN has announced that if I don't come up with money to buy a smart device then I am too poor to enjoy even this for recreation!...even when I PAY for it. Clearly they are the spawn of an oppressive Trudeau government, stomping on those at the bottom!!!

28 June 2024
Unprompted review
Rated 1 out of 5 stars

Streaming Euros on TSN Direct

Got TSN Direct to stream the Euros. Only thing that went smoothly was the purchase when they got my payment (no refunds). Absolutely horrible experience. Every time I switch on, the icons for the matches are locked and it takes random clicks and moving between tabs to unlock and get to the live game. Missed the entire first half of the Czech Republic vs Turkey game today with a "Service not available. Try later" message. If anyone is planning to get this to watch the KO stages, think again. If you have another option, go for it. Has to be better than this.

26 June 2024
Unprompted review
Rated 1 out of 5 stars

Tsn is dragging down the CFL

Tsn is dragging down the CFL. They allow incompetent commentators to carry on about everything but the game. People don’t care about something that has nothing to do with the game. And so we watch the unprofessional commentators carry on and our Canadian sports suffer

8 June 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT SUBSCRIBE TO THEM FOR LIVE…

DO NOT SUBSCRIBE TO THEM FOR LIVE STREAMING FRENCH OPEN. They WILL appear in the search engine but they DO NOT offer streaming of the event despite aggressively advertising their "coverage" of the event. I subscribed to them thinking they were legit and now.. I am just robbed of 19cad... They will NOT reimburse you if you make the same mistake as me. Super misleading of them and downright shady.

24 May 2024
Unprompted review
Rated 2 out of 5 stars

the new female panel members

the new female panel members, except 2 of them are not communicators.. laura daikin and hazel may, have figured out how to highlight the sport they are covering. the rest are seemingly competing with other panel members, and the sport being covered for attention. sunday may 5th sportsnet has a female hostess and i had to change the channel. same day world mens u-18 hockey had laura daikin and dave reid at the desk, and it was awesome how they meshed and highlighted the game. just because an announcer gets the job...doesnt mean they know their craft. this is one of big problems with female newbys. i just watch something else, rather than get angry.

5 May 2024
Unprompted review

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