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Review summary

Created with AI, based on recent reviews

Considering 99 reviews, most reviewers were let down by their experience overall. Many people found the app and streaming service consistently unreliable, experiencing frequent buffering, freezing, and black screens during live events. Customers also reported significant issues with subscriptions, noting misleading advertising, content blackouts, and unexpected additional charges. The overall user experience was often described as poor, with people struggling with login difficulties, unresponsive links, and a clunky interface. However, some customers also noted issues with the app's functionality, such as missing search features and inability to skip, alongside frustratingly talkative commentators.

What people talk about most

Service

Customers expressed significant dissatisfaction with the service, with many describing it as poor and... See more

Subscription

Users describe negative interactions with subscription, often citing misleading information about content... See more

User experience

Reviewers highlight negative aspects of user experience, with many reporting significant frustration due to... See more

Application

Reviewers mention significant dissatisfaction with the app, citing frequent issues such as freezing, errors,... See more

Website

Clients share negative opinions on the website, citing frustration with its clunky interface and poor... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This it the most ridiculous app ever. Can't watch a game without several buffering issues, pixelization,or just plain black screen. The only clear thing is the 30 minutes of commercials per hour. My w... See more

Rated 1 out of 5 stars

TLDR: refused refund despite not offering content they advertised Signed up to watch Women's Rugby world cup in Canada, which they heavily advertised having the rights to. Watched one game succes... See more

Rated 1 out of 5 stars

F1 Ads are horrible and intrusive. Post race analysis often cut. Other sports matches being transferred to TSN+, making regular TSN subscribers feel obligated to pay more for things that where include... See more

Rated 1 out of 5 stars

Throughout this World Cup, the TSN streaming experience using the iOS/iPadOS app has been awful. Streaming freezes every 2-3 minutes. Sometimes it freezes indefinitely, requiring closing and reope... See more


1.2

Bad

TrustScore 1 out of 5

196 reviews

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1-star

No history of asking for reviews

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1.2

All reviews

(196)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

TSN is a scam honestly

TSN is a scam honestly. Sometimes it seems like you are streaming for a pirate site. You pay expecting high quality broadcasting only to realize you are better without it.

2 April 2025
Unprompted review
Rated 1 out of 5 stars

Complete waste of money

Complete waste of money!

Paid for a month and was sick of it within a day. Cancelled my subscription immediately.

I would have rated it a zero or negative zero had the rating been allowed.

I was going to ask for a refund but its not worth the hassle of dealing with the licentious halfwits at bell.

22 March 2025
Unprompted review
Rated 1 out of 5 stars

This company subs cancellation policy…

This company subs cancellation policy is like daylight robbery. I signed up to watch just 1 game for 30 minutes and didn't mind paying a months subscription. I cancelled the subscription right after on the app. A month after , it looked like the cancellation didn't work. I called them when my next month's chargers went through. They couldn't refund me and charged for the 2nd month even though I was not going to use it.

21 March 2025
Unprompted review
Rated 1 out of 5 stars

TSN+ is a total waste of money and Bell…

TSN+ is a total waste of money and Bell Media won't refund your subscription fee even though THEY DON'T DELIVER WHAT YOU SIGNED UP FOR - VERY CROOKED!!! You get lots of buffering and resolution is terrible. My internet service downloads tests at 26mps and uploads at 20mps, so it's not my ISP.

15 March 2025
Unprompted review
Rated 2 out of 5 stars

TSN takes games down too fast

They take down games way too fast. CFL and curling down in a week. The Brier hasn't even been over for a week and almost every round is down. The same happened with the Scotties. People work and can't get to wat h each match in under a week, especially such special events like curling bonspiels. The same with the CFL, games come down as soon as the next goes up. Some of us like to watch every game.

14 March 2025
Unprompted review
Rated 1 out of 5 stars

Expecting better coverage on a major sporting event

Love the second question in the review box...'How can this company improve?'

Do you have people in your organization that read these reviews and do something about them? If you people cover major global sporting events...then cover all of them. Example, world women's curling not just the Canadian team but all of them!

14 March 2025
Unprompted review
Rated 1 out of 5 stars

Brutal streaming service

Brutal streaming service. All other apps run fine but TSN is choppy, does not matter if it's NHL in Winter or CFL in Summer. Do Not waste your money.

8 March 2025
Unprompted review
Rated 1 out of 5 stars

The only reason I gave a one star to…

The only reason I gave a one star to TSN network is because here I can’t write a review unless I click on a star. TSN is not even worth a one star rating.
TSN deserves a below zero rating.
TSN is a rip off. Never ever will we subscribe to it again. We subscribed one month only for Super Bowl day and the streaming was horrible. The fine print included an auto renewal that we weren’t aware of and when they charged my visa today, I called to cancel and get a refund explaining that I only subscribed to one month. They refused to give me a refund for the unsolicited charge.
They are a rip off. Not only is their streaming sucks but they take ppl money without their consent then hide it in the fine print under terms and conditions.
I am writing this review so I can let other ppl know what they are getting into if they subscribe to this rip off TSN sport network. Be aware of this fraudulent app.

8 March 2025
Unprompted review
Rated 1 out of 5 stars

sign up to watch boston game but …

sign up to watch boston game but that not the case to find out it was waste of $$ cause u cant watch all nhl teams in from my location like they make it sound the WEB PAGE THAT YOU CAN WATCH ALL NHL GAMES FROM ANYWHERE NOT THE CASE WASTE OF MONEY NOT HAPPY AND NO REFUNDS ARE GIVE ... MAYBE TSN SHOULD TELL U THAT YOU CANT NOT WATCH ALL NHL GAMES LIKE MAKE SOUND LIKE U CAN PISSED OFF .. SIGN UP FOR LIKE 20 MINS TO FIND OUT AND CANCEL THIS ACCOUNT FOR TSN

6 March 2025
Unprompted review
Rated 1 out of 5 stars

This app is shit

This app is shit. Always stopping for streaming problems. I have fibre and it's super fast. All other apps run fine. Only yours keeps going out. FIX YOUR SHIT!!! I'm cancelling my subscription and I hope everyone else does too and you go bankrupt. As of this review, 92% have given you a 1 star review. That says it all right there.

12 February 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY TSN

DO NOT BUY. TSN has a no-refund policy for the auto-renewal. So, if you were billed the day after you were supposed to terminate the subscription and you try to contact them to reimburse the fee they will refuse. Worst part is there is no clear message if you want to purchase a one month subscription like we did for the world junior championship. After you select the purchase they said there was a check box during the sign up where you have to acknowledge they will auto-renew. Put the info upfront and be honest instead of ripping off your customers. The only thing worse than their policy is a slimy TSN representative and their passive-aggressive behavior as they make thousands off of people who didn't read the fine print or forgot to cancel on time. For perspective, we were on a family trip after Xmas and came back to see the auto- renewal fee for TSN and Netflix. Netflix reimbursed the fee without question while TSN settled on ripping us off. Avoid TSN app and their unethical business practices.

23 January 2025
Unprompted review
Rated 1 out of 5 stars

Piece of Crap!

I signed up to watch world juniors and it took 5 phone calls talking to people in the Philippines before I finally got one girl who could figure out how to reset my login and password to work. This took over 5 days, meaning that I missed half of the tournament. No chance for refund or extended days because of delay! Then I cancelled my subscription but they didn't do it, and was then charged for the next month which I didn't realize until today. I tried to cancel subscription again but couldn't do it, so I cancelled my credit card. Worst service ever, and I won't use them again!

31 January 2025
Unprompted review
Rated 1 out of 5 stars

TSN illegal action

We paid for a subscription and the service didnt work! TSN refused to refund even though it was within a few hours. This is illegal. Customers have a right to cancel within 30 days if service is not delivered.

15 February 2024
Unprompted review
Rated 1 out of 5 stars

This is the hardest site I've ever seen…

This is the hardest site I've ever seen to navigate. I just want to watch some OHL hockey and keep ending up on useless screens, not so much as a video. I have yet to watch a single game and pay every month for this waste.
SportsNet is a dream to use compared to the TSN mess.

24 January 2025
Unprompted review
Rated 1 out of 5 stars

False advertising

I just subscribed to the TSN+ because I love tennis and in on TSN homepage there is a big screen of propaganda that ATP is broadcasted by TSN+. But it's not true. Because today I wont't be able to watch men's semifinals. I am canceling my 2-day subscription.

23 January 2025
Unprompted review
Rated 1 out of 5 stars

We never authorized a subscription to…

We never authorized a subscription to TSN+ and now have had a year’s subscription charge made against our credit card. We use TSN through Rogers. TSN is refusing to refund us. How can they do this? This is fraud. Fight back against these suppliers. Change your credit card. How did they get our credit card number? Is Rogers colluding with Bell? The banks and the government need to stop this and punish these media companies.

17 January 2025
Unprompted review
Rated 1 out of 5 stars

Deceitful renewal practices

Sold me a "4 month pass" which was actually a "4 month auto-renew subscription" and would not cancel the autorenewal even when I called them right after. Thieves.

14 January 2025
Unprompted review

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