Stretch It Body Jewellery Reviews 

356
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic overall product quality, beautiful jewellery designs, and extremely fast shipping options that consistently arrive the very next day without any delays. People consistently note that customer support representatives are exceptionally helpful, friendly, and always ready to resolve order questions very quickly and professionally. However, some people mentioned occasional sizing inaccuracies or minor product color discrepancies across a few different individual orders received. Reviewers occasionally noted that certain items did not always match expected measurements or exact visual tones perfectly during their personal ear stretching journey.

What people talk about most

Product

Clients share positive opinions on product quality, praising the stunning and well-made jewelry. Reviewers... See more

Quality

Customers consistently report satisfaction with product quality, praising the stunning designs and well-made... See more

Order

Reviewers express high satisfaction with their order experiences, highlighting that items consistently arrive... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the exceptionally fast shipping... See more

Customer service

Users describe positive interactions with customer service, highlighting fantastic and stellar support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant customer service. Recieved some plugs that whilst being the correct item, the colour wasn't quite right. They responded quickly, found some that matched exactly what I was after, and arrived... See more

Rated 5 out of 5 stars

The service from SIBJ is always excellent, but when I was delivered a set of natural material plugs which didnt quite match up perfectly, and weren't in the colour tone I had hoped for, I reached out... See more

Rated 5 out of 5 stars

I am new to ear stretching, and SIBJ has taken all the guess work out of this (sometimes overwhelming) process. The surgical steel dead stretching kit is high quality and the trio of after care pr... See more

Rated 5 out of 5 stars

Put in my first order which came really fast and unfortunately one of the things was wrong. Messaged customer service via the message link on the website and everything was dealt with by Hannah very q... See more


Company details

  1. Jewelry Store

Written by the company

One of the UK's most popular online body jewellery retailers and wholesalers specialising in plugs, tunnels, ear stretching kits, aftercare and custom made-to-order jewellery.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

356 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(356)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome company with awesome products!

The team are super friendly, the info online is very knowledgeable and well written! The kits are of a high quality of material and manufacture and the price is damn reasonable!

I will always use SIBJ for all of piercing needs and recommend all my friends to do the same!

Can't explain how easy it was to size up with the dead stretching kit! Needs to be done to be believed!

23 September 2022
Unprompted review
Rated 1 out of 5 stars

I recently ordered some earrings (two…

I recently ordered some earrings (two horn’s) from this company which looked small on the website and were advertised using a female model. I’m a male the earrings were big on me and didn’t really suit me. So I contacted SIBJ and spoke someone yesterday and explained my situation and they said they would not except a return because I opened the black pouch the earrings were sent in. I’ve lost almost £20 and made the mistake to buy from them directly where you actually end up paying more because of the postage cost. My advice is to not to buy from this company unless your certain that’s what you want? And also buy from eBay and pay with PayPal for protection. I used clearpay method who are absolutely rubbish and will do nothing to protect you. I will definitely not use this company again. Next time, I will simply visit Camden Town when I’m in London, where you see the item in person and not sealed in a black pouch where earrings are not visible while on the other side is purposely covered with their business card…so cannot see the earrings unless open it.

WARNING I would also like to warn people that despite unsubscribing they keep sending you emails long after, I will be reporting them for this if it continues. It’s bad enough that they kept my money.

The unsubscribe link was clicked, which I did on more than several occasions, however I kept receiving their emails which is insulting after they kept my money and did not allow me to return the product…the excuses from this company is becoming more and more pathetic. As I said I will be reporting them if I receive any further emails, which I have correctly unsubscribed from on several occasions.

Stretch body jewellery have now got trustpilot to bother for more information??? It’s very simple as I already explained above I unsubscribed using unsubscribe link however I kept receiving emails from SBJ. I have now blocked them and everything gets automatically deleted. So can SBJ and trust pilot please stop bothering me it’s bad enough these people refused to refund me. Good bye

SBJ, you are obviously not reading my messages properly.

I previously already clicked the the unsubscribe link several times it didn’t work

It doesn’t matter matter as I have blocked you and all emails go into inbox bin

Please stop trying to defend yourself and make this your last email because yes I do have better things to do. While this genuine as I provided all the details to trust pilot and pictures. Make this your last reply and move on.

Wow and you continue to reply after I politely asked you, not too. What are great company you are. I hope this is the last one.

20 September 2022
Unprompted review
Stretch It Body Jewellery logo

Reply from Stretch It Body Jewellery

Hey, hope you are keeping well. Sorry to hear your disappointment with SIBJ. Unfortunately, we have this policy in place to avoid customers returning used products due to hygiene reasons. We cannot resell the products if they have been removed from the sealed pouches. All of our pouches have a clear back where you can clearly see and inspect the product to ensure it's what you expected before opening the hygiene sealed pouch. I hope you can understand our reasoning for not accepting your return.

EDIT: There is an unsubscribe link at the bottom of every email we send.

EDIT: You've edited your review 4 times now, do you have nothing else better to do? Reviews like this just highlight how our other reviews are genuine and how you are clearly unreasonable. Plese stop wasting your time and move on, I'm sorry we could not please you but our return policy is in place to stop customers handling the jewellery and returning, we do not hide jewellery behind our business cards. We also requested further information so we could check your details and ensure you are correctly removed from all of our email lists. I recommend replying to that with your order number so we can complete this action.

EDIT: Wow, a 5th edit! You'll be able to write a novel soon. Are we done now?

Rated 5 out of 5 stars

Great!!

I’ve ordered multiple times now from SIBJ in the last 2 weeks, and all the orders have come fairly fast. The product is really good quality and i really like the packaging as well. Overall, it’s been a great experience and i would definitely order again and recommend to other people.

6 September 2022
Unprompted review
Rated 5 out of 5 stars

Wooden spiral fake plugs

Wooden spiral fake plugs

Wow met and surpassed how I wanted them to look, feel and size.
Pins that go through ear is sturdy which is something I looked for because loads of reviews from other suppliers have same comments... pins bent, pins broke!
It’s worth paying a little bit more and get quality.
Beautiful patterns in wood
Would defo buy from this company again
Wish I could of added pictures for you

12 August 2022
Unprompted review
Rated 4 out of 5 stars

Delivery and dispatch

Ordering is easy and dispatch and delivery is very fast.
I have ordered several pairs of 14mm ear plugs. One set seem slightly smaller and have come out but the rest are fine. Hence score.

2 August 2022
Unprompted review
Rated 5 out of 5 stars

The overall quality of the products is great

The overall quality of the products is very good. Also, their customer service is spot on. I once had a problem with an order which I did sent back to them to get a refund. The order got lost somewhere, however they issued me a gift card of the amount of the supposed refund to help me out. Great.

20 July 2022
Unprompted review
Rated 5 out of 5 stars

Second time ordering with this company…

Second time ordering with this company and it won't be the last! Quick delivery and updated at each stage of the order, seems like each order has the personal touch. Quality products and customer service, very happy and can't wait to order again!

22 June 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely love ordering from SIBJ

Absolutely love ordering from SIBJ. Quick to ship out orderes usually recieve them 3 days after placing my order. Good customer service team answers questions quick. Overall really great place to buy plugs and tunnels from!

25 May 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely love SIBJ

Absolutely love SIBJ, I've bought quite a few bits of jewellery and now the dead stretching kit. Items normally arrive withing a few days and I love the packaging, will always buy my plugs and tunnels from here and will definitely recommend to others.

25 May 2022
Unprompted review
Rated 5 out of 5 stars

Feedback

I have bought lots of products on this site. Such a friendly, pleasant team. I would highly recommend!

22 May 2022
Unprompted review
Rated 5 out of 5 stars

I recently bought the snake pvd plugs

I recently bought the snake pvd plugs. Brilliant quality product. Only thing I would say is where it's not joined they become a bit sore after a day or two so a completed circle exterior would have been more comfy. Not knocking them though, great quality product and fast and reliable service from sibj as per usual.

25 March 2022
Unprompted review
Rated 5 out of 5 stars

Excellent shop

I've ordered from this shop on two occasions now, both were excellent. They have a really interesting selection of jewellery, the quality is excellent and the shipping is super fast. I will definitely order again.

13 March 2022
Unprompted review

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