Stretch It Body Jewellery Reviews 

356
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic overall product quality, beautiful jewellery designs, and extremely fast shipping options that consistently arrive the very next day without any delays. People consistently note that customer support representatives are exceptionally helpful, friendly, and always ready to resolve order questions very quickly and professionally. However, some people mentioned occasional sizing inaccuracies or minor product color discrepancies across a few different individual orders received. Reviewers occasionally noted that certain items did not always match expected measurements or exact visual tones perfectly during their personal ear stretching journey.

What people talk about most

Product

Clients share positive opinions on product quality, praising the stunning and well-made jewelry. Reviewers... See more

Quality

Customers consistently report satisfaction with product quality, praising the stunning designs and well-made... See more

Order

Reviewers express high satisfaction with their order experiences, highlighting that items consistently arrive... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the exceptionally fast shipping... See more

Customer service

Users describe positive interactions with customer service, highlighting fantastic and stellar support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant customer service. Recieved some plugs that whilst being the correct item, the colour wasn't quite right. They responded quickly, found some that matched exactly what I was after, and arrived... See more

Rated 5 out of 5 stars

The service from SIBJ is always excellent, but when I was delivered a set of natural material plugs which didnt quite match up perfectly, and weren't in the colour tone I had hoped for, I reached out... See more

Rated 5 out of 5 stars

I am new to ear stretching, and SIBJ has taken all the guess work out of this (sometimes overwhelming) process. The surgical steel dead stretching kit is high quality and the trio of after care pr... See more

Rated 5 out of 5 stars

Put in my first order which came really fast and unfortunately one of the things was wrong. Messaged customer service via the message link on the website and everything was dealt with by Hannah very q... See more


Company details

  1. Jewelry Store

Written by the company

One of the UK's most popular online body jewellery retailers and wholesalers specialising in plugs, tunnels, ear stretching kits, aftercare and custom made-to-order jewellery.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

356 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(356)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Very slow delivery.

Ordered on Monday 14th Feb 2022. Order finally arrive some time between the 24th and 28th of Feb 2022.

23 February 2022
Unprompted review
Stretch It Body Jewellery logo

Reply from Stretch It Body Jewellery

Hi, many thanks for your purchase and sorry to hear this. We are experiencing some delays due to COVID but you should have received by now. Please get back in touch if this has not arrived and we'll get this sorted for you. Thanks, Tom

Rated 1 out of 5 stars

I was very happy with the products but…

I was very happy with the products but because i live out of GB, i have to pay an extra fee. I was told 2 times that this fee will be included ok my total price at the end of the purchase nut it never happened. Therefore I decided to not shop at SIBJ anymore.

23 February 2022
Unprompted review
Stretch It Body Jewellery logo

Reply from Stretch It Body Jewellery

Hi, how are you? Many thanks for shopping with us and sorry to hear this. We have finally been able to implement IOSS DDP shipping for all of our EU orders. This means no more import, customs or handling fees. Shipments should also arrive more quickly due to no customs hold-ups.

Rated 5 out of 5 stars

Straight to the top

Easy to use website, fast delivery even on Christmas busy dates, free post on December, second purchase discount and great quality on the items. Couldn't be happier!

14 January 2022
Unprompted review
Rated 4 out of 5 stars

Great quality jewellery and very fast…

Great quality jewellery and very fast delivery!
The only reason I'm not giving 5 stars is because the rubber ring (the backing of the single flare plugs) are too big and fall off very easily so I use rubber rings from old tapers that I have

18 December 2021
Unprompted review
Rated 2 out of 5 stars

Disappointed

I ordered two sets and the butter and it took them a long time to show up, I want to say nearly two weeks I waited for them. Once I received them I was disappointed with them since the rubber bands did not stay on and losing one, so I waited I basically waited all that time for nothing.

5 December 2021
Unprompted review
Rated 5 out of 5 stars

Most amazing shop for plugs

Most amazing shop for plugs, tunnels and tapers! Aftercare is also amazing and smells great. Most days my order comes the very next day even when I order it late. I wouldn’t trust anywhere else for my plugs this shop is great they go above and beyond for their customers also always checking up once ordered have been delivered without failure.

25 November 2021
Unprompted review
Rated 5 out of 5 stars

Can't fault

Items exactly as in pictures, delivery was quick , transaction start to finish all went as smoothly as you'd like.....can't fault

14 November 2021
Unprompted review
Rated 5 out of 5 stars

Great Quality

I've ordered multiple times from here and everytime the quality is amazing, it arrives pretty much the next day and is super affordable. Definitely will order more bits when I get to a larger size!

10 November 2021
Unprompted review
Rated 5 out of 5 stars

I have purchased quite a few plugs and…

I have purchased quite a few plugs and tunnels from SIBJ.
Have nothing but good to say about them. Very helpful with anu advice when needed. Everything I have had from them is 9f the best quality.
Fantastic service, I will continue to use them

9 November 2021
Unprompted review
Rated 5 out of 5 stars

Quality Products, Fantastic Customer Service.

Stretch It Body Jewellery have such a fabulous selection of great quality products. I've ordered several sets of plugs from them and they've never disappointed. I'm always getting compliments on my iridescent teardrop plugs and questions about where I got them!

Aside form the brilliant products, the team behind Stretcg It are fantastic too. There's always a check in to see if you're happy with your purchase and if they could improve on anything.

I can't recommend them highly enough 😊

26 October 2021
Unprompted review

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