Stretch It Body Jewellery Reviews 

356
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic overall product quality, beautiful jewellery designs, and extremely fast shipping options that consistently arrive the very next day without any delays. People consistently note that customer support representatives are exceptionally helpful, friendly, and always ready to resolve order questions very quickly and professionally. However, some people mentioned occasional sizing inaccuracies or minor product color discrepancies across a few different individual orders received. Reviewers occasionally noted that certain items did not always match expected measurements or exact visual tones perfectly during their personal ear stretching journey.

What people talk about most

Product

Clients share positive opinions on product quality, praising the stunning and well-made jewelry. Reviewers... See more

Quality

Customers consistently report satisfaction with product quality, praising the stunning designs and well-made... See more

Order

Reviewers express high satisfaction with their order experiences, highlighting that items consistently arrive... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the exceptionally fast shipping... See more

Customer service

Users describe positive interactions with customer service, highlighting fantastic and stellar support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant customer service. Recieved some plugs that whilst being the correct item, the colour wasn't quite right. They responded quickly, found some that matched exactly what I was after, and arrived... See more

Rated 5 out of 5 stars

The service from SIBJ is always excellent, but when I was delivered a set of natural material plugs which didnt quite match up perfectly, and weren't in the colour tone I had hoped for, I reached out... See more

Rated 5 out of 5 stars

I am new to ear stretching, and SIBJ has taken all the guess work out of this (sometimes overwhelming) process. The surgical steel dead stretching kit is high quality and the trio of after care pr... See more

Rated 5 out of 5 stars

Put in my first order which came really fast and unfortunately one of the things was wrong. Messaged customer service via the message link on the website and everything was dealt with by Hannah very q... See more


Company details

  1. Jewelry Store

Written by the company

One of the UK's most popular online body jewellery retailers and wholesalers specialising in plugs, tunnels, ear stretching kits, aftercare and custom made-to-order jewellery.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

356 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(356)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service, stellar products

The service from SIBJ is always excellent, but when I was delivered a set of natural material plugs which didnt quite match up perfectly, and weren't in the colour tone I had hoped for, I reached out for an exchange. The team were fantastic about it, kept me informed about my options and once they had restocked, sent me a new pair which were absolutely perfect without asking for the old pair back. The products are always stunning, the packaging always leaves me sure they are sterile and handled carefully. I have shopped with SIBJ for years and will stay a loyal customer forever.

10 September 2026
Unprompted review
Rated 5 out of 5 stars

Great quality products

Great quality products, sizing perfectly. Also the classic silver tunnels are stunning, they look like "actual" jewelry :))
Will purchase on this website again.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Very Positive Experience

I've been stretching my ears for a few years now and have ordered a number of the half mm kits to do so. The products are very high quality and I've never had an issue with shipping. I will continue to shop with SIBJ for the foreseeable future.

10 September 2026
Unprompted review
Rated 5 out of 5 stars

Sweetest company EVER

A few months ago i ordered a set of septum pincers from stretch it body jewelry and unfortunately due to the courier's mistake i hadn't received the package. I never brought it up to stretch it body jewelry as it wasnt their fault whatsoever and i moved on with my day- however i just woke up weeks later to find that they've refunded me the whole amount bless them!!! honestly such a sweet gesture from the team at SIBD. i would never use any other seller for body jewelry they are as good as it gets.

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service. Recieved some plugs that whilst being the correct item, the colour wasn't quite right. They responded quickly, found some that matched exactly what I was after, and arrived a day later. Highly recommend the company and will definitely order from again

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Highly rated

Ordered a few times now and each time order arrived next day. Really good quality products and the advice on the website is fantastic! Really rate!

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing shipping time

My best friend and I bought from here yesterday AFTERNOON while having a sleepover and by some shipping miracle it arrived this MORNING while I was still here at 11AM! this is the fastest shipping I've ever had, it quite literally was here in 24 hours. The packaging is lovely the products are very nice and it comes with full instructions on how to use and an information video link 100% suggest!!

28 July 2026
Unprompted review
Rated 5 out of 5 stars

The quality of the jewellery is…high quality

The quality of the jewellery is amazing, and everything I've ordered has been exactly as described. The pieces are comfortable, well-made, and perfect for stretching and everyday wear.
Ordering was easy, delivery was quick, and everything arrived packaged. The customer service has also been fantastic whenever I've had a question.
I wouldn't hesitate to recommend Stretch It Body Jewellery to anyone looking for high-quality jewellery and excellent service. I'll definitely be ordering again!

7 June 2026
Unprompted review
Rated 5 out of 5 stars

Affordable, great quality

I’ve been looking at buying some tunnels for a while however I struggled to find a small size. They stock so many sizes at a very affordable price for great quality products! Very happy with what I ordered.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
Second order I absolutely love these plugs! The quality is excellent — smooth, well-polished, and comfortable to wear for long periods without irritation. The colors and patterns are even better in person, especially the glass pieces, which have a really nice shine and depth to them. Sizing is accurate and they fit perfectly with no sharp edges. Everything arrived neatly packaged, and I really appreciated the variety included. You can tell care was put into both the product and presentation. I’ll definitely be ordering again and would highly recommend to anyone looking for stylish, high-quality ear jewelry.

7 July 2026
Unprompted review
Rated 1 out of 5 stars

If i could leave 0 stars I would

If i could leave 0 stars I would, I ordered dead stretching kit tunnels and on multiple occasions its been 0.2mm out, emailed before ordering and was given measurements, then received them and 3 out of 4 are incorrect again, was told its acceptable parameters, but that means I could be stretching by 0.7mm was told to return at my own cost so they can measure, as if they didn't believe my measuring even though its measured with a caliper. AVOID.

3 July 2026
Unprompted review
Stretch It Body Jewellery logo

Reply from Stretch It Body Jewellery

Hi Sarah,

Thank you for taking the time to leave a review. We are sorry that we were unable to resolve this situation for you.

We sent you photos of the tunnels being measured before packing and shipping, and all 4 tunnels measured correctly - they were 0.05mm different compared to the listed size, which is equivalent to the thickness of a piece of paper.

Upon receiving the products, you since contacted us again via email and phone to tell us that you have measured the products with your own callipers and they aren't measuring correctly.

We offered you the option to send the products back to us to remeasure, which you declined, and then you hung up on us before we could resolve the situation.

We have remeasured all of our stock and can confirm that it measures correctly and matches the measurements that our staff member sent you via email.

If you change your mind and would like to send the tunnels back to us, please reach back out, and we will be happy to do this for you.

Kind regards,
SIBJ Team

Rated 1 out of 5 stars

Horrible service and untrustworthy

They sent my order to the completely wrong address and then refused to refund me when I was unable to receive my package. Horrible customer service as well, took them forever to get back to me.

2 May 2026
Unprompted review
Stretch It Body Jewellery logo

Reply from Stretch It Body Jewellery

Hi,

We are sorry that you feel this way. As we explained over email, we ship orders to the address provided; it is the customer's responsibility to ensure the shipping address is correct.

When an incorrect or incomplete address has been provided by the customer, we are unable to issue refunds in this situation.

You also emailed us on Friday evening, once our office was closed. Due to the UK bank holiday on Monday 4th May, we were back in the office on Tuesday 5th. Your email was replied to first thing Tuesday morning.

We are sorry that you didn't get the outcome you wanted.

Kind regards, SIBJ Team

Rated 5 out of 5 stars

Great experience!

Lightning fast delivery, well packaged and organized properly so there's no mix up at all when planning your stretch. Got the full set of dead kits for both ears along with balm as it's cheaper here than most places and have started stretching my ears again today with zero pain or issues. I'll be sure to come back if/when I ever need more jewelry, thanks guys!

18 April 2026
Unprompted review
Rated 5 out of 5 stars

love them

been looking at Stretch It Body Jewelry for a few years now. finally last year (2025) I decided to follow my impulsive thoughts and go on with stretching my ears. out of all the reviews and sites I've looked at, SIBJ was winning. ordered the glass kit with the trio after care. it shipped immediately revieved it and the instructions and how tos were clear and easy. the site also updates you on little tips and things. so far, I'm on my second sizing kit and about to order some tunnels and another aftercare kit 🙂 I recommend

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Very nice stretching kit.

I ordered a glass stretching kit plus a few things for ear care. It didn't take long to arrive and was nicely packed. I am very impressed by the stretching kit. It goes up in small increments so it's gentle on the ears and they feel nice and easy to clean.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

I needed some o rings for my tumnels

I needed some o rings for my tumnels, found stretch it body jewellery on google. I was local so stoped by, not realising there a online only store. The guy who came to the door explained they was online only but was more than happy to help me while i was there. Amazing customer service, woukd highly recomend based on my experience.

31 March 2026
Unprompted review

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