Great service
Friendly staff very helpful guy took me outside to pick best colour for my settee
Thank you store in spring Kerse

We visited the Wednesbury store last Saturday (24th July) and received brilliant support and service from a lovely member of staff named Julie. She helped measure up a variety of sofas as we considered options, answered questions on fabrics and features for different models and was super smiley and friendly throughout.
Brilliant service from friends and patient staff that allowed us plenty of space and time to make the right purchases. Looking forward to our sofas arriving.

The staff were helpful and did not rush us into making a purchase. Bal. Was our contact in store and helped us make up our minds. We were happy with the service we recieved in store.

Really good customer service

Sofa is very comfortable and well made, delivery guys were friendly and quick to put sofa together.

Martin Wales our sales person was very knowledgeable with any questions I had and also space to look around (no pressure as I don’t like that) he did a perfect job

The delivery was a little early but that wasn’t a problem. The delivery men put everything together and took away all the packaging.

Good choice of sofas. Friendly customer service with no pressure to buy.

Greeted by a lady called

I had a issue with a sofa I got at the Chester store they gave me the option to replace, different sofa or refund. I made the mistake of getting a different sofa, which also had an issue. The after care team were awful, Emmiera inspectors that came out were rude, did not listen and blamed me for the problem, rather than doing their job properly. We are now stuck with a poorly manufactured sofa. Disgusting service by SCS they shouldn't use Emmiera who are widely considered the worst company in the after care sector

The staff were very knowledgeable and helpful.
Very disappointed with the charge for delivery £70.
Save on one hand and steal with the other.
Promised product would be wrapped and it wasn't...poor

After seeing TV adverts I decided to visit my local store which is about 15 miles away at Cribbs Causeway, Bristol. Easy to find just off the M5 and plenty of free parking. On entry to the store I was welcomed then left to browse myself. When I did have questions I was assisted by Sophie. She was amazing, a credit to the store. She was very knowledgeable, answered all my queries, helpful and not at all pushy. Result I purchased my new sofa thanks to her!!

The only criticism I have is the delivery time. I appreciate every product is made to order but minimum of 14 weeks for delivery would put a lot of people off purchasing and I'm sure could be improved.

we had a very nice greeting when we arrived in the store. Billy was very helpful informative about the products

Staff couldn't do enough for us, and was a great help when we decided what we wanted

Excellent service, despite being short on staff, all were highly professional, friendly. Look forward to our new sofa being delivered in due course. Thank you.

I ordered a 3 seater sofa and a 2 seater sofa in dark grey on the 2nd of march 2026 , with delivery on 22 June 2026 , I visited the store and looked at the sofa and the colours and then went on line to ordered it The delivery arrived and it was the wrong colour it was light grey,
I visited the Gateshead metro centre store to try and address the issue of the sofas been in the wrong colour , a sales assistant stated "that's what you get when you order on line" - this is not something that you would expect a sales assistant to say to a customer in any circumstances she was unhelpful and very arrogant .
I tried contacting customer services, no one to talk to only a voice recording telling you to submit a query form. I completed this attaching the necessary photos and submitted it. No communication from SCS so I completed the form again and re submitted it. Still no contact from customer services. It took one month to address this situation and re order the sofas again in dark grey.
on 24 July 2026 the replacement sofas arrived and again in light grey.
More telephone calls and emails made by me and again no correspondence from customer services.
I believe I made 10-15 telephone calls, numerous emails, 2 days off from work and I have now come to the conclusion of returning the sofas and I would like a full refund.
The delivery drivers were excellent
Customer services at head office however, were appalling, telling me what I wanted to hear with no follow up action from them. They told me they had sent emails to the manufacturers stating that they would get a response in 24 hours, no response from them and this occurred 3 times again no follow up from them. I had to contact them via telephone and emails to chase up for a replacement.
Customer services made a big issue because I rejected the 2nd delivery and wanted to know why I had, I explained it was the wrong colour and we had the exact same colour already in the house

I would not recommend SCS Poltrone sofa`s to anyone
they are quick to take your money but offer a very poor customer service if there are any issues with your furniture

Friendly staff - Brian was great helping us pick a sofa & chair showing us different material options 😊

What a lovely shop ,and smelled beautiful,the chap who served me was fantastic and never followed us around ,that’s one of the most annoying things that assistants can do .He was very friendly but not pushey,and didn’t try to sell me loads of cleaning stuff either.He explained everything clearly ,so was very happy to purchase a sofa and chair from the company.

The delivery crew was absolutely brilliant they went above and beyond to deliver the sofa