poltronesofà Reviews 

533,999
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 16,892 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being very helpful, knowledgeable, and not pushy, creating a comfortable and welcoming shopping environment. The delivery service is frequently highlighted as efficient, prompt, and professional, with teams often setting up items, taking away packaging, and communicating arrival times effectively. Overall, people found the in-store and purchasing experience to be pleasant and faultless. However, some customers also noted issues with product quality, such as items arriving with missing parts, marks, or being broken. A small portion of people felt that customer service communication was poor, citing unanswered calls, difficulty reaching support, conflicting information, and unexpected delivery delays.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, knowledge, and... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the prompt and professional... See more

Product

Customers had ambiguous experiences with product, with some expressing satisfaction with their purchases,... See more

Service

Reviewers mention positive feedback about service, with many customers praising the helpfulness and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reporting extremely... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great team, threesome worked well. Wondered why one had to take photos of front entrance and passage then location of site for furniture, when they delivered through back entrance via garden. Handy... See more

Company replied

Rated 5 out of 5 stars

3 times we visited 2 different stores as we were so undecided, every visit we had the best service. All the staff were very helpful and not pushy at all. 2 different people helped us at the Stockton s... See more

Rated 5 out of 5 stars

From our first visit to your store right through to delivery and setting up our 2 sofas your team's service has been spot on. In store sales was helpful, gave us time to wander, look at a number of o... See more

Rated 5 out of 5 stars

When visiting your Solihull store we were greeted by an extremely nice sales assistant. He was very polite when we entered the store he made us feel very comfortable while just browsing the sofas and... See more


Company details

  1. Furniture Store

About poltronesofà

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info


4.5

Excellent

TrustScore 4.5 out of 5

534K reviews

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4.5

All reviews

(533,999)

16,455 reviews in the last 12 months

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Rated 5 out of 5 stars

every single member of staff i dealt…

every single member of staff i dealt with was amazing, super helpful and so polite. We ordered from the York branch and Rob was super knowledgable about what the company was selling. We ended up coming back and puchasing from another gentleman a couple days later, he was great at explaining the fiance options. the prodtuction was only a month, crazy fast for a custom sofa, and despite admittedly picking a sofa maybe a lil too big for our house, the two deliervy guys got it in without complaint, they were amazing. overall, just 10/10, everything was smooth and everyone knew exactly what they were doing

1 August 2026
Rated 5 out of 5 stars

The delivery team

The delivery team was excellent very professional, all packaging was take away they made sure when that all was safe before bringing in the sofa.

2 August 2026
Rated 5 out of 5 stars

It was lovely to not feel rushed or…

It was lovely to not feel rushed or pressured into buying a sofa. Staff were attentive and helpful with helping us choose our sofa. We went home took measurements and the sofa we originally wanted was to big. The gentleman who seen to us the previous day worked with us to find the right sofa for us.

30 July 2026
Rated 3 out of 5 stars

Great service in store but told its…

Great service in store but told its genuine Italian leather, but if you dig deeper it is leather from Argentina, frame from China but the leather is dyed in Italy which is why the delivery time is so long. If I’m wrong PLEASE correct me.

30 July 2026
Rated 5 out of 5 stars

Ordered our recliner chair in April…

Ordered our recliner chair in April told it would be ready approximately end of July and everything went smoothly. Delivered on the 29th of July. Very helpful and pleasant delivery people. Chair placed where we wanted it. Connected and working in a matter of minutes. Brilliant service from start to finish.

30 July 2026
Rated 5 out of 5 stars

Fab experience

The experience, and especially the staff were very helpful, pleasant and polite from start to finish including the delivery staff who took time an great care with my sofa, thank you

1 August 2026
Rated 5 out of 5 stars

Good experience

Great service in store, the gentleman was very helpful. Great communication about delivery date and time, then the guys that delivered were quick and polite. Good experience all round

2 August 2026

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