Found the sofas that I wanted in the colour and size. They offer very nice range of sofas with great flexibility of fabric's & colour's + they are built to order so you can have exactly what you want.... See more
Location
Switch locationUnit 7B, Retail World, Team Valley, NE11 0BD Gateshead, Tyne and Wear,, GB
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The crew did a great job bringing in the sofa and putting it together very friendly, The only thing is the sofa is lovely but the colour black is not what it is it looks more like a grey which I’m not... See more
Delivery spot on kept me informed when they were near Had a job getting the furniture in lift but managed ,set up furniture where I wanted it placed ,showed me how to operate recliners , very good s... See more
Assistant was knowledgeable about products available she made it easy to make our purchase. However one of the biggest fault in your store is the staff immediately pounce on customer's as soon as you... See more
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Company details
About Poltronesofa - Team Valley
Written by the company
Poltronesofa
Visit PoltronesofaPoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.
Written by the company
Contact info
Unit 7B, Retail World, Team Valley, NE11 0BD, Gateshead, Tyne and Wear,, United Kingdom
- 0191 731 3300
4.7
Excellent
1K reviews
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The crew did a great job bringing in…
The crew did a great job bringing in the sofa and putting it together very friendly, The only thing is the sofa is lovely but the colour black is not what it is it looks more like a grey which I’m not happy about.
12 July 2026
Proper service is back.
Found the sofas that I wanted in the colour and size. They offer very nice range of sofas with great flexibility of fabric's & colour's + they are built to order so you can have exactly what you want. The staff know all about their products and go out of their way to help without being intrusive or pushy.
7 July 2026
Great service from knowledgeable & friendly staff.
Very welcoming staff. Advised on colour & fabric choice. Helpful with measurements etc. Knowledgeable without being pushy.
4 July 2026
Great company the whole experience went…
Great company the whole experience went well from the purchase of the items to the delivery and set up all the staff where very professional and very helpful very happy with the service
7 July 2026
Came on time and knew what they were…
Came on time and knew what they were doing and explained what we needed to know and we're polite
8 July 2026
The person I saw helped me to choose a…
The person I saw helped me to choose a lovely suit
He was very polite informative and patient
He also gave me plenty of time to decide on the payment plan
10/10
8 July 2026
Ronnie and Ronnie were very helpful and…
Ronnie and Ronnie were very helpful and respectful of our property. Especially taking off their boots as I had just put down a new rug on which the sofa was put on.
8 July 2026
Customer service in store was excellent
3 July 2026
Delivery spot on kept me informed when…
Delivery spot on kept me informed when they were near
Had a job getting the furniture in lift but managed ,set up furniture where I wanted it placed ,showed me how to operate recliners , very good service 😀 👍
4 July 2026
first class service delivery men first…
first class service delivery men first class in sorted with no fuss
4 July 2026
New settee
I got plenty of notice of when my settee and chair was coming and they came to my house and were polite and did their job without any fuss, l was very pleased
2 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The man who took sofa ordgreat helper dave done…
The man who took sofa order dave done everything he cud t make us comfortable
27 June 2026
Reply from Poltronesofa - Team Valley
Ciao Miss Hardingham,
Thank you very much for speaking with me today, we really appreciate your time and are pleased that you had a positive experience in store.
If there is anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
The delivery lads were on time and fast…
The delivery lads were on time and fast well presented and had the right attitude and with a sense of humor. They work through the heat wave fabulously well done.
26 June 2026
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