Very efficient service, staff and delivery

No pressure salesman

Very pleased with my purchase delivery men Very polite and efficient left everything neat and tidy

Thank you .Staff very afficent. Delivery
Good . Service fine. Appreciate it .

Was informed when they were delivering and again what time they would arrive.Very efficiently installed.Thanks

Welcomed by Paul and he gave us all the information we needed, we found the seaters we wanted and he was able to come to a price.

Kept up to date with delivery time and excellent delivery drivers

The salesman was very polite and courteous . He was very knowledgeable He explained all elements very well. He put together some prices for us as we wanted the sofa in a different colour. Unfortunately all the systems in the store went down but the helpdesk were not able to sort it. We went home to take some measurements. Later that evening we received an estimate via email. We returned to the shop 2 days later to sort things out.

We ordered a 2 seater chaise lounge with the end seat being a recliner and a single reclining chair.
My wife tested the recliner and even said to the sales assistant that we would need 2 x supplies one for each unit.
The sales assistant replied yes we would need separate supplies.
16 weeks later my sofa arrived and does not have a recliner.
When visiting the store and confronting the manager he reply was I should have checked the paper work .

Thanks for your reply Lynsey.
I dont think you understood the point I was making.
Your reply is exactly the same as the one I got in store on Sunday.
In my opinion the sales person knew exactly what she was doing .
Either that or she completely forgot the conversation regarding 2 power supplies.
Also can you explain to me why you have read the wrong order ?
Maybe you should also check your paperwork ?

Very warm welcome from Martin. Not pushy at all. He was very helpful but allowed us to look without pressure. We were just looking…but the range of sofas were so good we just had to buy. Special mention to Sam as well in making the experience of buying a sofa fun!

Staff very helpful. Knowledge of each sofa and size was explained well.

Sales , follow up and delivery all very smooth and pleasant. Reliable.

I was kept right up to date with my delivery time. The delivery crew were excellent, they unwrapped and set my sofa up and took all the packaging away.
Dean and James were excellent.

From first arriving at the store looking for a small sofa bed greeted with a helpful member of staff called Wayne
the service was first class no presure they had plenty to choose from upstairs i found one just the right size very good qualitly good price too not expensive very happy with my purchase thank you

Beautiful sofas the two lads who delivered them was very polite and helpful to help me a lot especially after having my knee replacement I couldn't fault them at all

Great staff. Wayne was so professional and very well mannered.

Great customer service from the minute we walked in to the minute we left, Denise our customer service assistant was super helpful and knowledgeable and gave us great advice when we were looking around the store and helped us chose the perfect sofa.

The staff in the Grimsby branch are so helpful.

We called into SFS-Poltronesofa on Alexandra Retail Park, Grimsby looking to buy new furniture. On entering the store we were welcomed by Wayne and we discussed what we were looking for and he guided us through the maze of sofa world. He left us to look and try at our leisure and then we decided what we liked so he came over & helped with our choice of fabric/colour etc. We had a dilemma on the size and came back later and Wayne helped us finalise what we needed. He was very helpful not pushy and super efficient with the order and paperwork. We would definitely recommend Poltronesofa and their staff to family and friends even to enjoy the wonderful smell that fills the showroom as soon as you walk in, very calming.