Richer Sounds Reviews 134,443

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 24,799 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, extensive knowledge, and non-pushy approach, ensuring a pleasant and informative shopping experience. Many highlight the exceptional service, noting the efficiency, accuracy, and speed from order to delivery. The product selection is well-regarded, with competitive prices often including extended warranties, making purchases feel like a great value. Reviewers frequently mention the fast dispatch and excellent communication regarding delivery, with many appreciating the prompt and courteous delivery teams. However, some customers experienced issues with delivery companies, citing delays or missed delivery times despite paying for expedited service. A few other people also felt that setting up products, particularly for older generations, could be challenging without additional in-person assistance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness, helpfulness,... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with their purchases,... See more

Service

People report positive experiences with service, often describing it as super, excellent, and first-rate.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Price

Customers had positive experiences with price, often finding competitive rates and good value, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

No messing around here. Ordered at an excellent price, kept notified. Delivery was arranged quickly. Day before the delivery was due, I was text a time window which was followed up by a call on the de... See more

Company replied

Rated 5 out of 5 stars

There's a reason Richersounds are still selling HiFi and AV equipment where others have disappeared. They have knowledgeable, friendly staff who aren't pushy. The staff are passionate about giving t... See more

Company replied

Rated 5 out of 5 stars

Item I wanted was in stock. Very fast despatch and good info from delivery company. As someone who does not understand, hates and fears modern technology, absence of instructions or user manual was... See more

Company replied

Rated 5 out of 5 stars

Efficient,accurate, speedy service. Good website. As an older person who recently bought a small smart TV struggled (but eventually succeeded) to set it up with all the QR & verification codes . Set... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info


4.9

Excellent

TrustScore 5 out of 5

134K reviews

5-star
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Asks customers to review

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Rated 5 out of 5 stars

Great shop

I spoke to Franklin in the Guildford branch - he was really helpful and came away with a pair of speakers for my lounge set up - v happy indeed!!

23 May 2026
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Reply from Richer Sounds

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Super speedy and helpful service (every time)

Super speedy and helpful service - called the sales team, explained what I needed & the budget - they quickly had links for me to check, picked the device that was the perfect fit for the requirement, ordered and delivered quickly.

The focus was very much on what I wanted, not on an upsell and Richer Sounds are a Company I use and trust because it feels like a personal purchase adventure, not a sales pitch.

5 March 2026
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Reply from Richer Sounds

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Absolutely amazing the speakers where…

Absolutely amazing the speakers where delivered to the shop the member of staff remembered on the day of collection didn't need to even say what I'm in for

23 May 2026
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Reply from Richer Sounds

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Long time Richers Sounds user

I have used Richer sounds to build my Hi Fi system from the 80's through to the current day. Great to have such a local shop based in Lichfield that offers great prices and service.

21 May 2026
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Reply from Richer Sounds

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

I am very happy with the experience and…

I am very happy with the experience and Richard at Croydon Branch was very helpful he put up with me which can be quite hard at times.
The Gentleman that installed the Television was absolutely amazing and very knowledgeable and helpful throughout he is one in a million.

21 May 2026
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Reply from Richer Sounds

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Wanted a couple of subs so thought I'd…

Wanted a couple of subs so thought I'd call for a deal & I wasn't disappointed.
Spoke with a very nice gent (sorry, unable to recall your name)from Glasgow who did indeed strike a very satisfactory deal with me.
Subs arrived the next day.
All in all - Superb service that all sellers should strive to attain.
Outstanding!

22 May 2026
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Reply from Richer Sounds

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Super friendly and helpful staff

Super friendly and helpful staff. Item received and set up all within 12 hours. Thanks so much for making this such a positive experience.

22 May 2026
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Reply from Richer Sounds

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Richer Sounds offers the best possible service

Richer Sounds offers good advice, excellent service at outstanding prices. Who would want to go to competitors who charge higher prices for the same products, who have no expertise and who provide poor customer service when you can get the best of all three at Richer Sounds? I can't speak highly enough of them and I've been a Richer Sounds customer for more than 45 years. Thank you Richer Sounds and a special mention for Lloyd whose help was much appreciated.

30 May 2026
Unprompted review
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Reply from Richer Sounds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Simply The Best!

Mark and his colleague could not have been more helpful. This company's staff know their products; they like what they do and it's reflected in the halp and advice given. Don't bother going anywhere else.

23 May 2026
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Reply from Richer Sounds

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Simply awesome service =)

Simply awesome service =)
I ordered a TV on Friday Morning and it arrived Saturday Morning ... Fast and frendly service would recomend 100% great to deal with THANKS =)

30 May 2026
Unprompted review
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Reply from Richer Sounds

Thank you for your 5 star review!

Rated 5 out of 5 stars

Richer Sounds Exeter - superb!

The staff at Richer Sounds Exeter were extremely welcoming and knowledgeable, with Nick guiding me through my amp and speaker purchase. Absolutely spot on when it came to my requirements and the set up I purchased sounds absolutely incredible, as he promised. Thank you so much for your careful guidance - it’s nice to be sold the perfect product for my needs!

21 May 2026
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Reply from Richer Sounds

Thank you for your 5 star review, it’s lovely to read your comments.

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