Regent Holidays Reviews 633

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, helpfulness, and ability to tailor holidays to individual interests, ensuring a smooth and enjoyable experience. Many highlight the excellent service, well-organized itineraries, and the high quality of hotels and guides. People frequently mention the prime locations of accommodations and the seamless booking process, leading to memorable and hassle-free trips. However, some customers noted minor issues, such as a route plan that wasn't entirely logical or a hotel that didn't meet the expected star rating. A few also experienced difficulties with early morning activities due to inconvenient timings or found the company's guides to be less valuable than local guides.

What people talk about most

Holidays

Customers consistently express satisfaction with their holidays, highlighting expertly organized trips and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff as helpful,... See more

Location

Users describe positive interactions with location, frequently praising the well-chosen and central placement... See more

Service

Consumers find service to be positive, highlighting the professional organization of travel arrangements,... See more

Booking process

People report positive experiences with the booking process. Customers appreciate the ability to organize... See more

Reviews shaping this summary

Rated 5 out of 5 stars

In just six full days we managed to see a lot of Turkmenistan. Guli our guide was brilliant and steered us around Ashgabat and Merv. The programme was expertly arranged by Carl with emphasis on the th... See more

Rated 5 out of 5 stars

We booked a personalised fly-drive tour of Croatia for nine nights in June 2025 with Fergus at Regent. The whole trip was brilliant with top notch hotel rooms and parking in five locations. We started... See more

Company replied

Rated 5 out of 5 stars

Everything about our trip was perfect. Peter, the team at Regent and their partners in Norway are experts in their field. Our hotel location and excursions were exactly as we wanted and the guides we... See more

Rated 5 out of 5 stars

We booked a personalised ten-day fly drive holiday through the Baltic States. Normally I would book this sort of thing myself but Regent had better access to flights and chose our hotels in Tallinn,... See more

Company replied


Company details

  1. Cultural Tours Provider

Written by the company

Specialists in the alternative, Regent has been pioneering travel experiences since 1970. With Regent, out-of-the-ordinary comes as standard and you will learn first-hand about people and places that others have only heard of.

Regent Holidays

Written by the company

Over 45 years experience
Knowledgeable & experienced Travel Specialists
Tailor-made holidays & small group tours
British Travel Awards Winner 2017

Contact info

4.8

Excellent

TrustScore 5 out of 5

633 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

The very best of Romania

Varied and well planned itinary showing Romania as an excellent holiday choice. Fergus and admin staff at Regent were their usual knowledable and efficient selves. Local guide,Dani, was exceptional.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Expertly Put Together

My trip was expertly put together. Regent partner with excellent local hotels and tour companies to ensure that customers get a smooth, unproblematic experience on the ground. Local guides have always been very insightful, interesting and genuine people.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Regent have been magnificent

Regent have been magnificent. When things don’t go according to plan (through no fault of theirs) you want a company to go the extra mile to sort things out- and they did. Fantastic customer service.

8 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic holiday to Svalbard once…

Fantastic holiday to Svalbard once more! From booking, through to providing paperwork and support I cannot recommend Regent enough. They listen to your needs and create a corresponding experience with excellent local guides and services.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Trip to Norway was fabulous

Trip to Norway was fabulous! Gorgeous scenery, great accommodations, and seamless logistics. Peter and team at Regent were incredibly insightful, professional in all planning and communications, and helpful in choosing the right experience. Happened to be a last minute booking - and could not have been more appreciative of the work to make the trip memorable! Highly recommend!

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Happy Aurora Hunter

Really great experience and such professional organising on all aspects from Travel arrangements and accommodation. The resort was superb and food, events and cabins were exceptional.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. We booked a holiday to Norway last minute and Rob organised it all for us. Everything went very smoothly and we thoroughly enjoyed our trip. I will use Regent Holidays again without hesitation.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

A profesional and thouroughly well organised tour company.

We recently enjoyed a Regent organised 5 day tour of Iceland, and we cannot praise them enough for the level of detail they put into curating a wonderful selection of sights to visit. From Friendly Hotels with a superb driver and guide, we visited Black Lava Sand Beaches, Glaciers and lakes filled with floating icebergs. Hot Springs and the incredible Blue Lagoon. Waterfalls and Icy Rivers, A Bakery that baked bread in the thermal output from a huge hot lake and a wonderful visit with the beautiful Icelandic Horses, ending in Rekjavik with some sightseeing of the old architecture and the outstanding church which overlooks the city. Both my wife and I enjoyed the trip immenseley and will be visiting Iceland again, most definateley with Regent.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

A great company to work with

A great company to work with. They know their countries really well and their teams arrange everything particularly well making sure to pay attention to the smallest detail.

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Everything about our trip was perfect

Everything about our trip was perfect. Peter, the team at Regent and their partners in Norway are experts in their field. Our hotel location and excursions were exactly as we wanted and the guides were very knowledgeable and shared lots of local history and information with us. And we saw the Northern Lights!

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Winter Adventure

The Hotel and activities are fantastic.
Rooms, food, all activities 5 *
With the exception of our hunt for lights by car, don’t assume it will be warm as you get out for long periods dress for the extreme cold especially footwear.

17 January 2026
Unprompted review
Rated 5 out of 5 stars

An outstanding trip exploring Cambodia

I took a tailor-made trip to Cambodia, a country I had visited twice before. I wanted to see more of the country than on previous trips and, specifically, to see more of the Khmer temples. The itinerary was affected by hostilities between Thailand and Cambodia over the northern border. Notwithstanding this, everything about this trip was excellent - the hotels and other accommodation, the food, the excursions and the guides.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

A great start!

I can only comment on the booking experience and the follow up of the travel documents which arrived by email. I consider myself lucky that it was Peter who answered the phone when I rang. He could answer a lot of questions about the holiday (Moldova) from personal experience, and his manner was friendly, though always professional. He sent what he promised almost immediately, and was quick to reply to a query. Today, Jessica sent a comprehensive set of documents, giving the impression of a thoroughly efficient and organized company. Delighted so far!

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Lapland Experience and Northern Lights

Regent offered helpful and professional support in build up to the holiday.
The Wilderness Hotel Inari is excellent, with friendly and help staff, good food and comfortable rooms.
The tour gave us the opportunity to try many new experiences, all led by experienced guides ensuring safe and fun activities, snowmobiling, snowshoeing, cross country skiing, Dog, and Reindeer sleighs rides.
Informative local guides, explaining the Sami Culture, different wild life.
The high point of our tour, enjoying the Northern Lights on a night snowmobile safari and also from the comfort of our Aurora Cabin.

9 January 2026
Unprompted review

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