Regent Holidays Reviews 

703
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 118 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the exceptional customer service and carefully personalized itineraries crafted by very helpful travel experts. People appreciate the wonderful local guides who share fascinating regional history and ensure every detail runs like clockwork. Furthermore, guests frequently mention the fantastic hotel locations, beautiful scenic views, and delicious meals enjoyed throughout their holidays. Some reviewers were not happy with occasional last-minute hotel changes or rooms that did not match expectations. A few visitors also pointed out minor inconveniences regarding transportation choices or specific scheduling limitations during their tours.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the knowledgeable, patient, and... See more

Holidays

Customers consistently note positive experiences with holidays, praising the well-organized itineraries and... See more

Service

Reviewers mention positive feedback about service, highlighting that all travel arrangements, itineraries,... See more

Location

Reviewers highlight positive aspects of location, frequently praising the comfortable accommodations and... See more

Quality

Consumers find quality to be exceptional, expressing deep satisfaction with the comfortable rooms, excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We received excellent help in planning our holiday. We were grateful that we were able toffy from Manchester. Lovely spacious room at the hotel and an excellent choice for breakfast. We had a brillian... See more

Rated 5 out of 5 stars

In just six full days we managed to see a lot of Turkmenistan. Guli our guide was brilliant and steered us around Ashgabat and Merv. The programme was expertly arranged by Carl with emphasis on the th... See more

Rated 5 out of 5 stars

We booked the Havila Fjords trip with Peter and it was the best holiday we had. From the beginning Peter was able to provide with exactly what we wanted- knowledgeable, patient, accommodating- prefect... See more

Rated 5 out of 5 stars

Every thing very well planned and hotels first class especially Kviknes. In terms of the schedule we could perhaps have had an extra day in Oslo, but the trip up to Balestrand and then on to Bergen wa... See more

Company replied


Company details

  1. Cultural Tours Provider

Written by the company

Specialists in the alternative, Regent has been pioneering travel experiences since 1970. With Regent, out-of-the-ordinary comes as standard and you will learn first-hand about people and places that others have only heard of.

Regent Holidays

Written by the company

Over 45 years experience
Knowledgeable & experienced Travel Specialists
Tailor-made holidays & small group tours
British Travel Awards Winner 2017

Contact info

4.8

Excellent

TrustScore 5 out of 5

703 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(703)

105 reviews in the last 12 months

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Rated 2 out of 5 stars

No attention to detail

The travel agent failed to include breakfast in the booking of the hotel, failed to tell us that the hotel had no functioning bar, lounge, no room service, no restaurant. The agent failed to include the two options on the visit to Sky Lagoon - important - as one of the party had had surgery. The agent failed to reserve seats on the return leg of our flight. I will be using Trail Finders in future

26 June 2026
Unprompted review
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Reply from Regent Holidays

Dear Katherine,
Thank you for taking the time to leave your feedback.

We were naturally disappointed to read your review, particularly as we had the opportunity to investigate your concerns in detail following your return.

As discussed during our correspondence, we acknowledged that aspects of your booking and holiday experience fell below the high standards we strive to provide. I'm pleased that we were able to rectify the breakfast on the spot. We sincerely apologised for this and, following our investigation, agreed a compensation payment which we were pleased to hear you felt was a fair resolution.

Whilst we appreciate that this has not changed your overall opinion of your experience, we would like to thank you for allowing us the opportunity to address your concerns. Your feedback has been shared internally and has helped us review our processes to help prevent similar issues in the future.

We wish you all the very best with your future travels.

Best wishes,
Customer Resolutions

Rated 5 out of 5 stars

Everything went like clockwork with all…

Everything went like clockwork with all the travel arrangements.
Very good hotels in perfect locations.
We had the Bradt guide with us and noticed the author's name Neil Taylor who had worked with Regent Travel!

1 July 2026
Unprompted review
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Reply from Regent Holidays

Dear Raymond,
Thank you so much for taking the time to leave such a wonderful review. We're delighted to hear you had such a positive experience and that everything met your expectations. I'll be sure to pass your kind comments on to your travel consultant—they'll be thrilled to receive your feedback. We hope to help you plan another memorable holiday in the future.

Best wishes,
Gemma – Customer Resolutions

Rated 5 out of 5 stars

I requested what we were looking for…

I requested what we were looking for and they delivered. It was a great holiday. Will use Regent Holidays again.

14 July 2026
Unprompted review
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Reply from Regent Holidays

Thank you for your fantastic review. We're so pleased to hear you enjoyed your holiday and that our team helped make the booking process smooth and enjoyable. Your lovely comments mean a great deal to us, and we look forward to welcoming you back again soon.

Best wishes,
Gemma – Customer Resolutions

Rated 5 out of 5 stars

Well arranged and most enjoyable…

Well arranged and most enjoyable privately arranged trip to Riga and Jurmala in Latvia.
Neiburgs Hotel in Riga was exceptional.
Everything turned out very well (except cold & wet in Jurmala. Can't blame Regent for that!

15 July 2026
Unprompted review
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Reply from Regent Holidays

Dear Martin,
Thank you for your lovely review. It was our pleasure to help arrange your holiday, and we're delighted everything went so well. Your travel consultant will be especially pleased to hear your comments. We hope to welcome you back again soon.

Best wishes,
Gemma – Customer Resolutions

Rated 5 out of 5 stars

Enjoyable Baltic Odyssey

We travelled as a couple on a well balanced tour to 3 Baltic states with prearranged transfers which worked well

11 July 2026
Unprompted review
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Reply from Regent Holidays

Dear Janet,
Thank you for your lovely review. It was our pleasure to help arrange your holiday, and we're delighted everything went so well. We hope to welcome you back again soon.

Best wishes,
Gemma – Customer Resolutions

Rated 5 out of 5 stars

Excellent holiday to Svalbard arranged…

Excellent holiday to Svalbard arranged by Regent Holidays. Great trip. We went for the 24 hour daytime, passing the 80 Deg Latitude and a low expectation of seeing wildlife after all its nature. But we came home having seen polar bears, whales, reindeer, arctic foxes, puffins and much more. No hesitation recommending this holiday company.

16 July 2026
Unprompted review
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Reply from Regent Holidays

Dear Chris,
Thank you for your wonderful feedback. We really appreciate you choosing us for your holiday and are delighted to know we met your expectations. We look forward to helping you plan your next getaway.

Best wishes,
Gemma – Customer Resolutions

Rated 5 out of 5 stars

Norweigan islands summer trip

We are a family of 4 with 2 adult children that wanted an outdoors/nature/ high quality holiday - we had really good discussions with the Regent team (Moa ) about Norway. The assembled itinerary was spot on with a mixture of high quality, stunning scenery, nature, and a Nordic experience. We did Bergen, Vesteralen archipelago , and Lofoten islands via car, plane and train. The whole thing was high quality a d the communications levels, advance information, and in- holiday support was exactly as we needed. We had some changes to plans right at the last minute ( family bereavement) and the team helped to change my travel plans to allow me to join my family part way through. During the holiday a planned whale watching trip also got cancelled because of weather, and the Regent team were very proactive in sorting out a good alternative in super quick time. All in all I would recommend the service / quality of Moa and the rest of the Regent team

7 July 2026
Unprompted review
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Reply from Regent Holidays

Thank you for your kind review. Hearing that you had such an enjoyable experience makes all our hard work worthwhile. Your feedback has been shared with the team, and we hope to have the opportunity to assist you again in the future.

Best wishes,
Gemma – Customer Resolutions

Rated 4 out of 5 stars

Norway in a nutshell

Itinerary was spot on. We were lucky with the weather blue skies for 6 days which made each trip we did more stunning than we expected. Norway in a nutshell trip was great and well organised. We stayed in Flam for 1 night would recommend at least 2.
Only downer was delays with SAS airlines at both ends.

8 July 2026
Unprompted review
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Reply from Regent Holidays

Dear Keith,
We're thrilled to hear you had such a positive experience. Thank you for taking the time to leave us a review and for your lovely comments. Your support means a great deal to everyone here, and we can't wait to help with your next holiday.

Best wishes,
Gemma – Customer Resolutions

Rated 5 out of 5 stars

Moldova - off the beaten track

Just back from a week in Moldova. I met very few other tourists so the experience felt really authentic. Recommend touring the vineyards and staying eco villages. The birdwatching is fabulous. A day in Transnistria is extremely interesting.

7 July 2026
Unprompted review
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Reply from Regent Holidays

Dear Victoria,
Thank you for your fantastic review and for your kind words about our service. It's always rewarding to hear when we've helped create a memorable holiday. We appreciate your recommendation and look forward to helping you again.

Best wishes,
Gemma – Customer Resolutions

Rated 4 out of 5 stars

Great Slovenian fly-drive

Great, very different locations to give us a flavour of the country, Slovenian. Accommodations were equally very different and of a high standard, including one small apartment. The hotels all made us feel particularly welcome. Being met at the airport and taken into Ljubljana and handover to the pedestrian precinct “Kavalier” cart worked exceptionally well. At all times we felt looked after

8 July 2026
Unprompted review
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Reply from Regent Holidays

Dear Nigel,
Thank you for sharing your experience with us. We're delighted that everything went smoothly and that you enjoyed your holiday. We'll be sure to pass your lovely comments on to your travel consultant. We hope to welcome you back very soon.

Best wishes,
Gemma – Customer Resolutions

Rated 5 out of 5 stars

Carl Meadows was extremely helpful regarding Uzbekistan

Carl Meadows was extremely helpful in providing information about Uzbekistan. I had a lot of questions as to whether the tour would be suitable for me. As a mature traveller there are always concerns about mobility and so forth, so that you are not going to spoil your, and fellow travellers, experience by not being able to keep up. Regent is arguably the only travel company who has this refreshingly honest way of informing you. There was no pressure to book. I can now process all the information and make a much more informed decision.

13 July 2026
Unprompted review
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Reply from Regent Holidays

Dear Susan,
Thank you for your five-star review. We really appreciate your support and are so pleased to know you had such a positive experience. We hope you'll think of us again when it's time to plan your next holiday.

Best wishes,
Gemma – Customer Resolutions

Rated 5 out of 5 stars

Thoroughly enjoyed the holiday in…

Thoroughly enjoyed the holiday in Norway Everything was taken care of and made travelling around the country straightforward for us. They very helpfully added extras that we requested.

25 June 2026
Unprompted review
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Reply from Regent Holidays

Dear Lesley
Thank you for your wonderful review. It was a pleasure assisting you with your travel plans, and we're delighted you enjoyed every aspect of your holiday. We truly appreciate your feedback and look forward to helping you again.

Best wishes,
Gemma – Customer Resolutions

Rated 5 out of 5 stars

Really amazing holiday to Iceland

Really amazing holiday, perfectly arranged by Regent. We made them work hard to come up with a tailor-made holiday for us, we had a lot of exacting demands, but they rose to the challenge and we got the holiday of our dreams. This is our second holiday with them, and it won't be the last

25 June 2026
Unprompted review
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Reply from Regent Holidays

Dear Richard,
Thank you for your lovely comments. Customer satisfaction is incredibly important to us, so it's wonderful to hear that you had such a positive experience. We'll ensure your travel consultant receives your feedback. We hope to welcome you back again soon.

Best wishes,
Gemma – Customer Resolutions

Rated 5 out of 5 stars

Fantastic service creating the perfect holiday.

Peter packaged together exactly what we asked for. Emails and phone calls answered promptly, very knowledgeable, had trust in him. All arrangements made went very smoothly which added to a fantastic trip.

23 June 2026
Unprompted review
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Reply from Regent Holidays

Dear Amanda,
Thank you for your fantastic feedback. Reviews like yours really make our day. We're delighted everything went so well and appreciate you taking the time to share your experience. We look forward to assisting with your future travel plans.

Best wishes,
Gemma – Customer Resolutions

Rated 5 out of 5 stars

Greenland Trip

After a fantastic holiday in Greenland our journey home was disrupted by bad weather meaning flights home were cancelled twice, first for 2 days and then for a further day. Regent stepped up and organised alternative accommodation for us and alternative flights that were outside the remit of the airline who cancelled the original flights. Excellent service in a difficult situation

12 June 2026
Unprompted review
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Reply from Regent Holidays

Dear Lynn,
Thank you for leaving us such a lovely review. We're pleased to hear you enjoyed your holiday to Greenland and that our team provided the service you expected. We hope to have the pleasure of helping you again very soon.

Best wishes,
Gemma – Customer Resolutions

Rated 5 out of 5 stars

Extraordinary adventure in glacial Greenland

Everything about our Greenlandic adventure was utterly extraordinary and we loved every second spent in this glacial landscape. Kayaking around enormous icebergs, watching humpback whales within a few meters of the boat and navigating through sea ice to reach calving glaciers. We equally valued meeting the kind, resilient and enormously welcoming Greenlandic guides and learning about their history, culture and current lives. Many thanks to Robert Longstaff for sharing his knowledge and love of this remarkable country and putting together such an excellent itinerary, which included the superb Arctic Hotel & restaurant overlooking the Disko Bay in Ilulissat.

7 June 2026
Unprompted review
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Reply from Regent Holidays

Dear Teresa,
Thank you so much for taking the time to leave such a wonderful review. We're delighted to hear you had such a positive experience and that everything met your expectations. I'll be sure to pass your kind comments on to Robert, he'll be thrilled to receive your feedback. We hope to help you plan another memorable holiday in the future.

Best wishes,
Gemma – Customer Resolutions

Rated 5 out of 5 stars

Regent Travel Norway Rail &Sail

The representative we dealt with was friendly, helpful and knowledgeable.
The itinerary was very good and covered a lot of Norway by rail and an overnight cruise. We chose to extend the trip by a couple of days and this was no problem.

11 June 2026
Unprompted review
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Reply from Regent Holidays

Thank you for your fantastic review. We're so pleased to hear you enjoyed your holiday and that our team helped make the booking process smooth and enjoyable. Your lovely comments mean a great deal to us, and we look forward to welcoming you back again soon.

Best wishes,
Gemma – Customer Resolutions

Rated 5 out of 5 stars

Albania is such a beautiful and…

Albania is such a beautiful and interesting country. Regent Holidays arranged an excellent tour of different cities, sites, churches and castles that we felt we had experienced a great deal, as well as seeing beautiful countryside. Everything worked perfectly, and both guide and driver were outstanding.

9 June 2026
Unprompted review
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Reply from Regent Holidays

Dear Gail,
We're delighted to receive your five-star review. Thank you for choosing us to arrange your holiday and for sharing your experience. Your feedback will certainly be passed on to your travel consultant, who will be very pleased to read your comments. We hope to assist you again in the near future.

Best wishes,
Gemma – Customer Resolutions

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