Protyre Autocare Reviews 

212,853
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 35,458 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff for consistently delivering prompt, high-quality, and efficient vehicle repairs on multiple occasions. Many people also appreciate the highly competitive prices, clear explanations provided by mechanics, and welcoming atmosphere experienced throughout all routine garage visits. However, some reviewers were not happy with occasional communication breakdowns, unexpected extra charges, and noticeable delays regarding essential vehicle maintenance services. A few other people also felt that unnecessarily long waiting times for retests, scheduling difficulties, and disorganized front desk operations created a genuinely frustrating experience.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting friendly and knowledgeable staff.... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, friendly, and professional... See more

Price

Consumers find price to be positive and consistently highlight the competitive and fair rates offered.... See more

Product

People report ambiguous experiences with product, reflecting a mix of satisfaction and concerns. Reviewers... See more

Customer service

Reviewers mention positive feedback about customer service, noting that staff are welcoming, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I travelled quite a distance to have my tyres fitted here after hearing good things about the centre in Crymych. And I am so glad that I did! Andy and K.C were outstanding. Customer focused servi... See more

Company replied

Rated 5 out of 5 stars

My Hyundai started overheating suddenly. We were due to take our grandchildren home next day and needed a same day repair. I tried 2 other garages before Pro tyres both were unhelpful. At Protyres Ma... See more

Company replied

Rated 5 out of 5 stars

Called the Winsford branch on Saturday 5/9/26 for an aircon issue. Was booked in for same day. Molly and Charlie were excellent, polite and friendly and nothing was too much trouble. Both were very pr... See more

Company replied

Rated 5 out of 5 stars

Been using protyre for a while now for tyres. Not used any of their other services yet but would have no hesitation in doing so. I am particularly impressed by their consistency and quality with wheel... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

213K reviews

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4.7

All reviews

(212,853)

33,287 reviews in the last 12 months

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Rated 5 out of 5 stars

I have been using Protyre Exeter for years

I have been using Protyre Exeter Marsh Barton for many years for tyres and servicing.
They always provide an excellent and cost effective job. Staff are easy to talk to as well.

7 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Steve,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Wow. Cannot fault

Son in law booked MOT for me.
Great service. Staff friendly and helpful.
Nice reception area and free coffee too.

7 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Marian,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Micheldever Station branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Really helpful guys behind the counter

Really helpful guys behind the counter! Nothing was too much trouble and all done with a smile

7 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello John​,

We would like to thank you for sharing your feedback regarding the service you received at our Bournemouth branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 2 out of 5 stars

Was well impressed at the time with the…

Was well impressed at the time with the puncture repair until the next evening when I needed to pump it up again

2 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Dear Tracy Pugh,

Thank you for bringing this to our attention.

Your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars
Protyre Autocare logo

Reply from Protyre Autocare

Hello Susan,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Nailsea branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great Service and very helpful staff

Great Service and very helpful staff. Booked in to have a tyre checked for a puncture, turns out my alloy had split on the inner rim. The guy recommended a local business that could weld it and got me the mobile number, removed my tyre and left my car there while I got my wheel repaired. Refitted my tyre once welded and checked it out before I left. Very impressed.

7 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Jon,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Buckley branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 3 out of 5 stars

Ordering on line Issues

Ordered the tyres on line and booked a specific fitting time 2 days later. Turned up and was told tyres not heat and if they were they could not be fitted as staff had a bad back!! Had to wait another 3 days before fitting.

7 September 2026
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Reply from Protyre Autocare

Dear Paul, 

We sincerely regret the inconvenience you experienced with your tyre order and fitting appointment. We understand your frustration with the delay and the issues encountered on the day. We have passed on your feedback to management.

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Very professional

Very professional, quick and easy booking system. Quick fitting. Highly recommended.

2 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Matt​,

We would like to thank you for sharing your feedback regarding the service you received at our Barntsaple branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Pro tyre are excellent

Pro tyre are excellent. Great communication, friendly staff and happy to explain things. They were very accurate timewise and were happy to let me drop my car off hours earlier.
They will definitely be my go to garage.

7 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Sally,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cheltenham branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

This is the second time I've been to…

This is the second time I've been to Protyre at Segensworth and both times were a very positive experience. Very clean workshop a d reception. Friendly staff. The service I received was very good 😊

7 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Ian,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Segensworth branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

MOT, and ServiceHave always found the to be…

Have always found the guys to be friendly and helpful, I wouldn’t go anywhere else.

3 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Susan​,

We would like to thank you for sharing your feedback regarding the service you received at our Bishops Stortford branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars
Protyre Autocare logo

Reply from Protyre Autocare

Hello Linda and Neil,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Swansea branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great service by helpful staff

The work was completed quickly by helpful staff with no drama, in fact they started early and fitted 4 tyres within an hour.
Nice large arrival area with plenty of parking.

7 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Alan,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Gloucester branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

A quick efficient service

A quick efficient service, Tea, Coffee and water offered while you wait.

7 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Customer,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

professional

professional, friendly, efficient

7 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Customer,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Folkestone branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Second time I've been in for an MOT

Second time I've been in for an MOT. The booking process is quick and easy and the team are really helpful. I'll be back for sure.

7 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Steve​,

We would like to thank you for sharing your feedback regarding the service you received at our Segensworth branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 1 out of 5 stars

Cracked paint due to lack of care

Wheels have recently been refurbished due to previous damage caused by this station. This is the first time since the refurb my wheels have been taken off. In doing so, the paint has been cracked around the centre cap and appears the wheel was chucked onto the wheel balancer and damaged the paint and fractured both side due to lack of care, would be great if they reach out to find a resolution but don’t expect much

7 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Dear Andrew L, 

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the management team. They will investigate this with the centre and will be in touch as soon as possible to discuss this further with you. 

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

good personal service

7 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Customer,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Folkestone branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Protyre Ipswich honest & trustworthy

Protyre Ipswich has given excellent service for the last 14 years, it's changed names and some staff members over that time but they still are my favorite and trusted service center.

7 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Michael,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ipswich branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Good advice

Good advice, good service.

7 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Neil,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Eastleigh branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

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