Protyre Autocare Reviews 

212,853
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 35,458 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff for consistently delivering prompt, high-quality, and efficient vehicle repairs on multiple occasions. Many people also appreciate the highly competitive prices, clear explanations provided by mechanics, and welcoming atmosphere experienced throughout all routine garage visits. However, some reviewers were not happy with occasional communication breakdowns, unexpected extra charges, and noticeable delays regarding essential vehicle maintenance services. A few other people also felt that unnecessarily long waiting times for retests, scheduling difficulties, and disorganized front desk operations created a genuinely frustrating experience.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting friendly and knowledgeable staff.... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, friendly, and professional... See more

Price

Consumers find price to be positive and consistently highlight the competitive and fair rates offered.... See more

Product

People report ambiguous experiences with product, reflecting a mix of satisfaction and concerns. Reviewers... See more

Customer service

Reviewers mention positive feedback about customer service, noting that staff are welcoming, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I travelled quite a distance to have my tyres fitted here after hearing good things about the centre in Crymych. And I am so glad that I did! Andy and K.C were outstanding. Customer focused servi... See more

Company replied

Rated 5 out of 5 stars

My Hyundai started overheating suddenly. We were due to take our grandchildren home next day and needed a same day repair. I tried 2 other garages before Pro tyres both were unhelpful. At Protyres Ma... See more

Company replied

Rated 5 out of 5 stars

Called the Winsford branch on Saturday 5/9/26 for an aircon issue. Was booked in for same day. Molly and Charlie were excellent, polite and friendly and nothing was too much trouble. Both were very pr... See more

Company replied

Rated 5 out of 5 stars

Been using protyre for a while now for tyres. Not used any of their other services yet but would have no hesitation in doing so. I am particularly impressed by their consistency and quality with wheel... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

213K reviews

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4.7

All reviews

(212,853)

33,287 reviews in the last 12 months

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Rated 5 out of 5 stars

I was given an appointment very…

I was given an appointment very promptly, as usual, and received very friendly reception

7 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Penelope​,

We would like to thank you for sharing your feedback regarding the service you received at our Beccles branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

They were able to repair my puncture…

They were able to repair my puncture same day

7 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Mr Spong,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Slough branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

The boys there are so helpful and…

The boys there are so helpful and courteous a credit to you 😊

7 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello June,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Preston branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Easy check in

Easy check in. MOT finished within an hour and car ready to go!

7 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Customer,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Micheldever Station branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Thank you for fitting service in on a…

Thank you for fitting service in on a Bank Holiday!

7 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Tim,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bishops Stortford branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Saved my day!

Always very friendly, helpful and reliable; their professional approach saved my day!

7 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello David​,

We would like to thank you for sharing your feedback regarding the service you received at our Barnstaple branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

I booked on the telephone and had my…

I booked on the telephone and had my tyre change was done efficiently and quickly. Great customer service and a quality product at a great price

7 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Trevor​,

We would like to thank you for sharing your feedback regarding the service you received at our Holton Heath branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Excellent service

7 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Glyn,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Mills branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 3 out of 5 stars

TYRE PRESSURES WERE NOT RESET EVEN…

TYRE PRESSURES WERE NOT RESET EVEN AFTER MY WIFE RETURNED. TEH WARNING LIGHT CAME ON AGAIN BUT I GUESSED WHAT THE PROBLEM WAS SAVING A THIRD VISIT. YOU ARE USUALLY TOP CLASS BUT NOT ON THIS OCCASION.

3 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Dear Euan Worthington,

Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience. 

We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Called in at end of day and despite…

Called in at end of day and despite being g close to closing they fitted me in for 2 front tyres.

7 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Steve​,

We would like to thank you for sharing your feedback regarding the service you received at our Swansea branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars
Protyre Autocare logo

Reply from Protyre Autocare

Hello Mrs Laurence,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Salisbury branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Excellent Service.

Excellent Service.

2 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Ms Trelfa,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Warwick branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

I’m giving 5* for my recent visit to…

I’m giving 5* for my recent visit to Protyre, Chapeltown, Sheffield. I needed advice and help to check a tyre at short notice. I phoned the garage and I was able to visit straight away. The person who checked my tyre recognised it was a problem with the rim, not the tyre. They were able to rectify the problem and give advice if it happened again.
I appreciated the advice and service. I would use this garage again.
I must mention that I usually use another Protyre Sheffield location and they have been helpful too.

2 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Sue,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Sheffield branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Excellent service Good coffee

Excellent service Good coffee. Fast turnaround. Security nut back in the right place

7 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Mr Bennett​,

We would like to thank you for sharing your feedback regarding the service you received at our Okehampton branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Brilliant, personal service at reasonable rates

Brilliant, personal service, cheerfully carried out at reasonable rates. Not only is a comfortable seating area provided, there is free tea, coffee and hot chocolate available. Every customer is treated with courtesy and good humour and many are known by their names, too. I have been using ProTyre for many years now, since it arrived here and my brother goes quite a way to get his car serviced by them as well. Highly recomended.

7 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Ruth,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Abingdon branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Luke and Lewis always do an incredible…

Luke and Lewis always do an incredible job keeping me updated regarding service. As well as going the extra mile to fit me in on numerous occasions.

I recommend protyre highly and would highly suggest you choose this as your first option going forward.

Kind regards, Liam

7 September 2026
Unprompted review
Protyre Autocare logo

Reply from Protyre Autocare

Hello Richard,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Canterbury branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Booked in for puncture repair

Booked in for puncture repair. Sorted well within time frame. Always helpful with advice and tyre/brakes health check very useful.

7 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Geoff​,

We would like to thank you for sharing your feedback regarding the service you received at our Stockport branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Excellent.....

7 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Lukas,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Durham branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Friendly

Friendly, efficient, and trustworthy. Thanks again, Protyre!

2 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Mr Cornish,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Faringdon branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Friendly staff and keep you informed

Friendly staff and keep you informed

7 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Jean,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bridgwater branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

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