Protyre Autocare Reviews 

212,853
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 35,458 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff for consistently delivering prompt, high-quality, and efficient vehicle repairs on multiple occasions. Many people also appreciate the highly competitive prices, clear explanations provided by mechanics, and welcoming atmosphere experienced throughout all routine garage visits. However, some reviewers were not happy with occasional communication breakdowns, unexpected extra charges, and noticeable delays regarding essential vehicle maintenance services. A few other people also felt that unnecessarily long waiting times for retests, scheduling difficulties, and disorganized front desk operations created a genuinely frustrating experience.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting friendly and knowledgeable staff.... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, friendly, and professional... See more

Price

Consumers find price to be positive and consistently highlight the competitive and fair rates offered.... See more

Product

People report ambiguous experiences with product, reflecting a mix of satisfaction and concerns. Reviewers... See more

Customer service

Reviewers mention positive feedback about customer service, noting that staff are welcoming, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I travelled quite a distance to have my tyres fitted here after hearing good things about the centre in Crymych. And I am so glad that I did! Andy and K.C were outstanding. Customer focused servi... See more

Company replied

Rated 5 out of 5 stars

My Hyundai started overheating suddenly. We were due to take our grandchildren home next day and needed a same day repair. I tried 2 other garages before Pro tyres both were unhelpful. At Protyres Ma... See more

Company replied

Rated 5 out of 5 stars

Called the Winsford branch on Saturday 5/9/26 for an aircon issue. Was booked in for same day. Molly and Charlie were excellent, polite and friendly and nothing was too much trouble. Both were very pr... See more

Company replied

Rated 5 out of 5 stars

Been using protyre for a while now for tyres. Not used any of their other services yet but would have no hesitation in doing so. I am particularly impressed by their consistency and quality with wheel... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

213K reviews

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4.7

All reviews

(212,853)

33,287 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly staff and reliable price

Friendly staff and reliable price. I come here every time

7 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Mr Nguyen,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Tavistock branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

It was easy to arrange an appointment.

It was easy to arrange an appointment.
The tracking was checked and adjusted in less than the estimated time. The staff are always polite.

2 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Christopher,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Grantham branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great service

Great service, staff friendly highly recommend

7 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Keith,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Southam branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Huge fan of Protyre Poole

Huge fan of Protyre Poole, it’s important to have trust when you’re not the expert. The team are always professional, polite, friendly and respectful. Nothing is ever too much trouble. Women on their own especially need somewhere that feels safe and comfortable and this is it!
I can’t fault the team at all, hence why they are always busy!

7 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Richard,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

My go to centre for tyres

My go to centre for tyres. Know there stuff, slick process and customer centric. Very easy booking process and once you learn the wait time process it is smooth.

7 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello James​,

We would like to thank you for sharing your feedback regarding the service you received at our Micheldever Station branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Really good service and great price

Really good service and great price

7 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Customer,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 2 out of 5 stars

Air con regas failed

Air con regas failed. Oil reading on failure reflected catastrophic levels - research highlight cause likely due to technical error in levels input at initial regas.
Full refund received with signpost to have full check of system.

28 August 2026
Protyre Autocare logo

Reply from Protyre Autocare

Dear Graham Johnson, 

We appreciate you sharing your experience. We are sorry to hear about the issue with your air conditioning regas and the subsequent system failure. We understand your concerns regarding the oil levels. We are always working to improve our services and prevent such occurrences.

If you are still requiring assistance regarding this matter, please do not hesitate to contact us at customerrelations@protyre.co.uk

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Professional job and informative staff

Professional job and informative staff
Will definitely use again in the future

7 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Customer,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bolton branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Honest and reliable

Probably the most honest mechanic I’ve found, used them few times now, tyres, MOT and others, never tried to put on extra things, good prices, nice people, definitely recommend them, thanks guys 👍🏽

1 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Mr Lesende,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Wilmslow branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Satisfied

Knowledgeable, polite, friendly mechanic. All good with the MOT. Also very good price.

3 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Customer​,

We would like to thank you for sharing your feedback regarding the service you received at our Segensworth branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Always very helpful

Always very helpful. Staff are great

7 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Suzanne,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ilkley branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, prompt and professional

7 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Christophe,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Nailsea branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

EXCELLENT FRIENDLY SERVICE

EXCELLENT FRIENDLY SERVICE. A GREAT PRICE AND HAPPY WITH RESULT.

7 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Ann,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Tyre repair

Popped in on my way home as my tyre pressure monitor went off. Turns out I had a nail lodged in the tyre. Mandy and Scott were on hand to fit me in straight away and sort the problem out. Luckily for me it was repair rather than a new tyre. I’ve been using Protyre for a fair number of years now. All the staff are so friendly and will go above and beyond to help. Cannot praise them enough.

1 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Customer,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Sheffield branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great service

Great service, quick and efficient! Mike and Brandon were very welcoming and informative.

2 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Miss Dixon​,

We would like to thank you for sharing your feedback regarding the service you received at our New Milton branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars
Protyre Autocare logo

Reply from Protyre Autocare

Hello Customer,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Gloucester branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Very good

Very good. Service and MOT all done in the allocated time . Staff very helpful.

7 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Customer,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Warwick branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 3 out of 5 stars

Booked in for air con regas

Booked in for air con regas, couldn’t get the part so I had to order myself then rebook when I had the part. Rebooked for the fitting and regas and the car makes a loud noice whenever I put on the air con on. Rebooked for Friday to hopefully sort out in the meantime I am unable to use the air con so not great.

7 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Dear Elizabeth Higgins, 

We appreciate you taking the time to share your experience with us. We understand your frustration with the air conditioning issue and the need for multiple visits. We are committed to resolving the loud noise you're experiencing and ensuring your air conditioning works correctly. Hopefully the team in centre will be able to resolve this for you on Friday.

If there are any issues or for any other assistance, please do not hesitate to contact us at customerrelations@protyre.co.uk

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Helpful and friendly response to my…

Helpful and friendly response to my phone-call to arrange a time. A similarly good experience in the fitting shop. Tyres fitted and leaky valve replaced speedily.

7 September 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Mr Wood​,

We would like to thank you for sharing your feedback regarding the service you received at our Exeter branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

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