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Proovia Couriers Reviews 

60,674
•
TrustScore 5 out of 5

4.8

Courier Service
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Review summary

Created with AI, based on recent reviews

Evaluating 14,418 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery staff for being exceptionally punctual, incredibly polite, and handling heavy or delicate furniture items with extreme care. Many consumers also appreciate the clear communication, accurate tracking information, and proactive updates provided throughout the entire shipping journey from start to finish. Some reviewers were not happy with occasional delivery problems, mentioning that valuable goods unfortunately arrived broken or severely damaged during transit. A few other people also felt that communication broke down completely, leaving them with unhelpful responses when trying to resolve these serious issues.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting punctual arrivals and... See more

Service

People report positive experiences with service, noting that delivery teams are friendly, polite, and... See more

Product

Reviewers mention positive feedback about product, noting that items arrive successfully, undamaged, and... See more

Customer service

Users describe positive interactions with customer service, expressing appreciation for polite staff who keep... See more

Reviews shaping this summary

Rated 5 out of 5 stars

In a world of terrible couriers these guys were great. Kept me informed, good tracking information, on time and pleasant. Recently had DHL and FedEx both give me incorrect information and then tell me... See more

Rated 5 out of 5 stars

At 84 I am long retired after over 40 years in the antique furniture business so consider I know how to handle valuable pieces of furniture. First time I have dealt with your company but everythin... See more

Rated 5 out of 5 stars

I accept the journey was long together with heavy traffic. Knowing that the driver was Romanian and his mate as well, I greeted them in Romanian much to their surprise. They were extremely polite a... See more

Rated 5 out of 5 stars

Couriers delivered two bedside cabinets which were well wrapped up. No issues parking and delivered well within time slot given so well pleased. Driver and fellow deliverer were helpful and polite. T... See more

Company details

  1. Courier Service
  2. also in
  3. Courier and Delivery Service
  4. Moving and Storage Service
  5. Moving Company
  6. Piano Moving Service
  7. Shipping Company

About Proovia Couriers

Written by the company

Proovia Couriers:
Prioritizing Customer and Employee Satisfaction.

Our journey began 8 years ago in Birmingham, with a single container, a brave man, a Sprinter van, and a dispatcher fueled by enthusiasm and a dream. Through hard work and unwavering determination, that dream gradually transformed into reality. Today, we operate from a massive warehouse and office, employing 160 dedicated staff members and utilizing over 60 vans to serve customers daily.

We specialize in courier services, focusing primarily on furniture transportation, including wardrobes, chairs, sofas, desks, tables, and sideboards. Additionally, our expert couriers are trained to handle motorcycles, pianos, and sports equipment. Proovia proudly serves local shops, auction houses, and residents, collecting and delivering items all across the UK.

Contact
Fort Dunlop Office 110B24 9FE, Birmingham, UK

Our primary commitment is to position your items exactly where you want them, without any extra charges.

We understand how crucial it is for you to have your items placed perfectly! We don't merely deliver – we ensure each item is positioned just where it needs to be!

Contact info

4.8

Excellent

TrustScore 5 out of 5

61K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(60,674)

14,005 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very freindly and efficient serviceal…

Company kept me updated in a personal and friendly way right from the start . Delivery time 3 hour slot( not all day like some ) were early and rang to confirm I was in. The two boys(men) carried the item upstairs for me. Very friendly and efficient.

7 October 2026
Rated 5 out of 5 stars

Great service.

Great communication and delivered on time. The guys who delivered were very friendly and helpful in getting the furniture into the right room for me. Excellent.

7 October 2026
Rated 1 out of 5 stars

Do not use this firm

Do not use this firm, I have lost a week simply trying to get quotes from them. I have used them in the past and it was a good service, I can only assume they have changed hands or are under new management.

7 October 2026
Unprompted review
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Reply from Proovia Couriers

Hello,

Based on the information currently available to us, we have been unable to find anything matching the experience you described, and we believe this review may have been intended for another company.

We would be grateful if you could provide us with some further details so we can confirm this. Please contact us at marketing@proovia.delivery with any information relating to the quote requests.

If this does relate to Proovia, we will of course investigate it further.

Yours, Proovia Couriers

Rated 5 out of 5 stars

An Arts & Crafts Chair for delivery

I accept the journey was long together with heavy traffic. Knowing that the driver was Romanian and his mate as well, I greeted them in Romanian much to their surprise. They were extremely polite and helpful, taking my rocking chair to my flat on the second floor. I know their beautiful country well. They were delighted and left happy for a long journey back. I would be happy to recommend Proovia Couriers.

7 October 2026
Rated 5 out of 5 stars

Excellent service

Excellent service, kept fully up to date by email on delivery date and time. On the day received updates on exact time and 5 minutes before arrival had a call. Delivery people were both very pleasant. Happy to recommend.

7 October 2026

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