I needed a replacement tube for my air awning. A Google search brought up Outdoor world Direct. Their price was good, ordering was straightforward, I was kept informed throughout and delivery was fas... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered with Outdoor World Direct a few times now and cannot find any fault with them at all. When a pre ordered item had not come in yet, I was contacted to be informed and was updated regularly. Als... See more
These people are awesome! I placed my order on Thursday morning and the tent arrived the very next day. They even included a groundsheet and a tent repair kit in the bundle. I bought the Vango Sierra... See more
Great experience with super fast delivery [even though I paid extra] as it arrived next day. Originally spoke with staff member an hour before placing order to ascertain stock levels and how quickly i... See more
Company details
Written by the company
Providers of camping equipment, tents, drive away awnings and caravan awnings. We have a large showroom open to the public in Ossett, Yorkshire. We also have a great website jam packed with great outdoor products from brands such as Vango, Outwell, Outdoor Revolution, Coleman, Campingaz and Quest. Whether you are looking for a lightweight backpacking tent or a large family tent, we have an array of options to suit your budget and purpose. We have over 22 years trading experience, and we consider ourselves experts in our field, with great after-sales care.
OutdoorWorldDirect Details
Written by the company
- Free UK Shipping
- We offer free delivery to UK Mainland on orders over £50, terms and conditions apply as some postcode are restricted.
- EU Shipping Available
- We now ship to over 20 European countries, simply check the website for details.
- Great Brands
- We stock the finest outdoor brands on the market - Vango, Outwell, Coleman, The North Face, Didriksons, Regatta, Robens and many more.
- Great Customer Services
- We think our after sales service is one of the best in the industry, if not the best! If you have a problem with your order, simply give us a call on 01924 265457 and we will do our best to help.
Contact info
Unit 7 Roundwood Industrial Estate, WF5 9SQ, Wakefield, United Kingdom
- 01924 265457
- info@outdoorworlddirect.co.uk
- www.outdoorworlddirect.co.uk
4.9
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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excellent value and fast delivery
4 August 2026
I can't fault them!
From phone enquiry to pick up I can't find any faults with the customer service and high standards of both shop and staff. Great Excellent and all positives from me.
8 August 2026
Excellent customer service
Excellent customer service, friendly and extremely knowledgeable. Would definitely shop here again.
5 August 2026
Very good communication and quality…
Very good communication and quality product fast service
7 August 2026
Great cooler box
Great cooler box , at a really competitive price , packaged well and fast delivery !!
Very impressed
4 August 2026
Excellent
Super fast delivery by DPD as promised very well packaged camping chairs and great price. LOVE my new chairs!
7 August 2026
Vango riviera awning
Fantastic service. This is the 3rd big purchase.
We love Vango and the Outdoor World has the best selection and best prices.. looking forward to the next purchase already. Thankyou for the speedy delivery and the great Team.
6 August 2026
I was skeptical to begin with …
I was skeptical to begin with because the price was a lot cheaper than other sites. The order was placed on Sunday and the parcel arrived on Tuesday.
3 August 2026
Ordered Cadac Carri 40 BBQ
Ordered Cadac Carri 40 BBQ. Despite having to order it into stock, it arrived exactly as stated at point of order.
5 August 2026
First time - not the last
Great price, speedy delivery, got my items just when I needed them.
3 August 2026
Very efficient
Very efficient. One of my order items was no longer in stock. I was immediately informed and offered refund or alternative product. Good communication. Polite and professional. Recommend.
5 August 2026
A few days after placing order
When the item arrived, we realised it was not fit for purpose.We tried to return, contacted them several times but no responses and the returns process is extremely difficult.
A total waste of money.
Sadly, at the same time, I receive lots of junk mail from them regularly, they aren't interested in accepting returns , even though it is unused unopened.
10 August 2026
Unprompted review
Reply from Outdoor World Direct
Dear Sayed,
Very sorry to hear you are unhappy with the service.
We received your email on the 29th of July, which we replied to on request number 99377 on the 30th of July at 8.22am with the details regarding the Returns process, which you never responded to.
We are more than happy to discuss this with you if you would like to reach out to us on 01924 265457, or reply to the original email.
Kind regards
David
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